I received absolutely topnotch customer service from Lockabox. It was one of the very best business transactions I have ever experienced. The compassion and willingness to go the extra mile to help me... See more
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Our care company got to know Lockabox during a care show in Birmingham. We found the product useful for our elderly clients, especially those with dementia. Since then we have ordered a few of these b... See more
Company replied
I was looking after a lady with dementia and her daughter showed me the box where her Mothers medication was kept and her bus pass in effect what I needed to take care of her mother. The contents w... See more
Company replied
Useful product. Quick delivery. Simple yet secure. As a uni student I wanted somewhere secure to store things like my passport an wallet in my room but proper safes are far too expensive. The box is... See more
Company replied
Company details
Written by the company
Independent UK based designer manufacturer and distributor of innovative lockable storage products. Safer lockable storage for food, medicine, devices and everyday household items, providing peace of mind and reassurance.
Contact info
Unit 1 Duke Street Chambers, Bridge Street, , TQ7 1HX, Kingsbridge, United Kingdom
- 01548856574
- info@lockabox.com
- lockabox.com
4.7
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Loved it so much I bought a second!
Loved it so much I bought a second!
I purchased these lockable boxes because I am the mother of eternally hungry kids, who are always looking for the next snack!
At the start of the week, I provide them with the 'treats/snacks' for the week. They each put them in their own lockable box and it's up to them to make them last. When they're gone they're gone!
These boxes would also be ideal for putting in the fridge, useful for medicines which need to be locked up and many other items that you might not want everyone else in the house to be able to access!
Easy to set your own number combination and easy to change it if you need to.
January 20, 2021
Unprompted review
Reply from Lockabox
Thank you so much for your review!
It's really great to hear that Lockabox is working so well in your home.
I appreciate how tough it can be to find the time to leave a review these days so your effort is very much appreciated.
Have a lovely day.
Kind regards,
Roscoe
Great product prompt service
January 14, 2021
Reply from Lockabox
Good Morning Gabby,
Thank you for taking the time to leave a review.
It is very much appreciated!
Have a lovely day.
Kind regards,
Roscoe
Love it!
The box is easy to use and seems to be good quality! The delivery was also fast which is much appreciated in these times of slower than usual delivery.
January 14, 2021
Reply from Lockabox
Good Afternoon Robin,
Thank you so much for your review.
Taking the time to leave feedback is time consuming so your effort is very much appreciated!
Have a great evening.
Kind regards,
Roscoe
Good sized, clear lockable box
The Lockabox is a great item. Good size and sent out really quickly. Customer Services are really helpful-I had a problem with the lock on my box but they’ve organised for another to be sent out without any fuss at all and their communication has been really quick. Would definitely recommend this box!
January 7, 2021
Unprompted review
Reply from Lockabox
Good Morning Katy,
Thank you so much for this.
I understand how tricky finding time can be so I am incredibly grateful for your feedback.
Have a great day.
Kind regards,
Roscoe
Wonderful product, highly recommended!!
I found the website incredible clear and easy to use. The product arrived very quickly and is perfect, exactly as described! I am delighted with it and would highly recommend!
December 24, 2020
Unprompted review
Reply from Lockabox
Good Morning Becky,
Thank you so much for your review!
We are super grateful for all feedback and appreciate the time you've taken to let us know your experience.
Have a Merry Christmas.
Kind regards,
Roscoe
Fab customer service
I bought a lockabox on Amazon which was fab and just what I needed. Unfortunately it developed a fault with the lock but after phoning and speaking to a lovely and very helpful guy named Roscoe, I received a replacement which arrived the very next day! Very happy! Many thanks.
December 24, 2020
Unprompted review
Reply from Lockabox
Good Morning Louise,
Thank you so much for your review, it is very much appreciated!
Have a Merry Christmas.
Kind regards,
Roscoe
Reply from Lockabox
Good Morning A. Hofstotter,
Thank you so much for your review!
I understand how hard it is to find the time for these things so your effort is very much appreciated.
Have a very Merry Christmas.
Kind regards,
Roscoe
Great product
Great product, great service. Ordered late at night and arrived within 48 hours. Would definitely recommend.
December 17, 2020
Reply from Lockabox
Good Morning Luke,
Thank you so much for taking the time to leave a review, I know it's not always easy finding the time these days.
It is very much appreciated.
I hope you enjoy your Lockabox.
Have a great day.
Kind regards,
Roscoe
Easy to use web site - fantastic product.
Easy to use web site, super quick delivery and fantastic product - love it! Would highly recommend.
December 17, 2020
Reply from Lockabox
Good Afternoon Rebecca,
Thank you so much for taking the time to leave a review!
Your feedback is very much appreciated.
Have a great day.
Kind regards,
Roscoe
Good product and delivery was fast and…
Good product and delivery was fast and efficient.
December 9, 2020
Reply from Lockabox
Good Afternoon David,
Thank you very much for your review.
We have just started our Trustpilot journey and so a review like this is very much appreciated!
Have a great day.
Kind regards,
Roscoe Howard
Unfortunately the lock went faulty on…
Unfortunately the lock went faulty on my box after 5 months so I had to order another as I needed it for safety reasons. I contacted the company and explained what had happened. I received a prompt reply and a refund was processed within hours. I was blown away by the fantastic service this company provided. I would be confident to purchase from them again and would strongly recommend them to anyone else.
December 2, 2020
Unprompted review
Reply from Lockabox
Good Morning Donna,
What a lovely thing to read your review this morning!
Thank you so much for taking the time to write it, it is very much appreciated.
Have a great day.
Kind regards,
Roscoe
Love them!
These are so useful. We use them to lock away medication so the children cannot reach them and also use them to lock away treats!
They are so diverse. Customer service has been great and delivery was really quick!
November 30, 2020
Unprompted review
Reply from Lockabox
Good Morning Tiny Dancer,
Thank you so much for taking the time to leave a review. It is very much appreciated.
We hope you continue enjoying your Lockabox.
Have a lovely day.
Kind regards,
Roscoe
Brilliant!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I bought a box 3 weeks ago and the lock failed. (These things happen) but the response i got from Lockabox was second to none, no questions no quibble exchanged it for a new box and all done in a few emails. First class. Roscoe carry on the great service.
November 24, 2020
Unprompted review
Reply from Lockabox
Good Morning Grant,
Thank you so much for your review, it is very much appreciated!
I am very happy we were able to help you and that you were happy with the service.
Have a great day.
Kind regards,
Roscoe
Made an order on 28 oct till date i…
Made an order on 28 oct till date i didn’t receive it !
November 24, 2020
Reply from Lockabox
Good Morning Sheikha,
I am sad to see that you have given us a review of this nature.
The issue is far reaching and still being dealt with.
I apologise for any inconvenience you have been caused.
Kind regards,
Roscoe
Bought for 11 year old grandson for his…
Bought for 11 year old grandson for his tuck box - just right for his needs
November 22, 2020
Reply from Lockabox
Good Morning Iris,
Thank you very much for purchasing and for taking the time to leave a review.
Your feedback is very much appreciated.
I am happy to hear your Grandson is enjoying his Lockabox.
Have a great day.
Kind regards,
Roscoe
Just as it says fantastic lock box to…
Just as it says fantastic lock box to lock items to stop the kids getting at them
October 20, 2020
Reply from Lockabox
Good Morning Barry,
It's great to hear your putting your Lockabox to good use!
We're very grateful for your review.
Have a lovely day.
Kind regards,
Roscoe
4 to 5 Stars
UPDATE: Mr. Howard, went above and beyond to explain what happened. I fully understand what had happened and things do occur. The acknowledgement and quick response with the situation in hand, I can already tell that this company truly cares about their customers.
I want to put 5 stars, it's a great product. I was in communications with someone in sales, but never got a response back regarding some ordering questions. After 2 weeks of no response, I went ahead and ordered 20 units that I needed. One of my questions was regarding shipping and its now 7 days after placing order with still no shipping number. Granted I'm in no hurry, but something I push in my own work place is communication. Even if it's a follow up email or a status email. It goes a long way. Anyhow great product.
October 12, 2020
Reply from Lockabox
I'm really happy we were able to resolve this issue for you Christopher.
Thank you so much for your review, your time and feedback is very much appreciated!
Reply from Lockabox
Good Morning Kamel,
Thank you for your purchase and for taking the time to leave a review!
All feedback is greatly appreciated.
I'm sorry you feel the box is too small. We try to make sure the dimensions are clear, we have a size guide on the product page for example. I will look into it and hopefully make it clearer for people buying in the future.
Have a great day.
Kind regards,
Roscoe
Great swift service and communication…
Great swift service and communication well done
October 3, 2020
Unprompted review
Reply from Lockabox
Good Morning Roy,
Thank you for taking the time to leave a review, it is very much appreciated!
Have a great day.
Kind regards,
Roscoe
So much better than I expected…
So much better than I expected definitely getting a couple more.
October 2, 2020
Unprompted review
Reply from Lockabox
Good Morning Christopher,
Thank you for your purchase and for taking the time to leave our first Trustpilot review!
Have a great day.
Kind regards,
Roscoe
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