We have used Lockertek for a number of years to supply lockers and changing room benches for our school projects. Whilst helping to unload our recent delivery our site team damaged a couple of bench... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Certainly! Please provide the review you'd like me to rephrase, and I'll be happy to assist.
I've placed several orders with Lockertek now, they're very helpful when you don't quite know what you need, and supply is prompt. Excellent all-round service. They go the extra mile on even the small... See more
Company replied
I asked this company many questions regarding extra information about the technical side of my purchase and they answered every one within the day and if honest the bulk of questions within an hour.... See more
Company replied
Company details
Written by the company
The leading supplier of lockers and locker parts in the UK. We provide a huge range of lockers for all sectors, including schools, leisure and the workplace. We stock replacement locker parts for every locker brand in the UK, and most are despatched the same day from our Snetterton distribution centre. We also stock the largest range of new lockers in the UK, from most major brands, giving you more choice than anywhere else. Other services include, locker installation, locker servicing, locker hire, locker site surveys, locker removal, and locker room deep cleans. When it comes to your lockers, no-one offers more, and that's the Lockertek promise. If you offer lockers to your staff, students or visitors, then we are the essential resource for saving you time and money. Whether you operate one site or one hundred, we can work with you to ensure that each site has fully functional locker rooms at all times.
Contact info
Unit 1F Snetterton Park, NR16 2JU, Norwich, United Kingdom
- 01953718221
- sales@lockertek.co.uk
- lockertek.co.uk
4.8
Excellent
236 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived on-time & as described
Arrived on-time & as described. Would definitely recommend.
June 5, 2023
Reply from Lockertek
Hi Mark,
Thank you for the 5* review. I am glad that you received your order on time and thanks in advance for the recommendations!
Kayleigh - Digital Marketing & eCommerce Executive
Advertisement
Got exactly what was ordered
Got exactly what was ordered, timeously and at a great price.
May 24, 2023
Reply from Lockertek
Hi James,
Thank you for the 5* review and I am glad to hear that you got what you ordered at a good price.
Kayleigh - Digital Marketing & eCommerce Executive
Great Service
May 15, 2023
Reply from Lockertek
Hi Martin,
Thank you very much for your review, I'm glad that we could help! :)
Nicola - Sales Office Manager
Once again a fantastic service........
Once again I have received a fantastic service from Lockertek. I was in need of a new safe and very quickly! I was given great advice by the lady in the office Nicola, who was very knowledgeable and polite and the delivery was very fast.
Most certainly recommend this company and with definitely be using them again.
Thanks :)
May 16, 2023
Reply from Lockertek
Hi,
Thank you for the 5* review and your continued custom! I am pleased to hear that Nicola was helpful and that you received your order quickly! We look forwards to your next order :)
Kayleigh - Digital Marketing & eCommerce Executive
We needed a next day delivery from DPD…
We needed a next day delivery from DPD which we paid extra for, compared to Royal Mail, but they didn't arrive next day which was a bit frustrating.
May 2, 2023
Reply from Lockertek
Good Afternoon Richard,
Thank you for taking the time to leave us a review, and apologies that there was an issue with your delivery. I have looked into this and the DPD tracking is showing that the order was out for delivery on the 4th, as expected, however a redelivery request was made by yourself for the 5th which is why it was delivered a day late. I have sent you an email to obtain some further information from you about this to allow me to look into this with the courier.
Kind Regards,
Nicola - Sales Office Manager
Advertisement
To expensive delivery and tax
April 11, 2023
Reply from Lockertek
Hi Czeslaw,
Thank you for taking the time to leave a review, however I am saddened to see that you've rated us 2*. At checkout you are given two delivery options, standard Royal Mail and DPD next day, and on your order you selected the more expensive DPD delivery, so I am a little confused by your comment as there was a cheaper option available should you have wished to go for this. Regarding tax, as a VAT registered company we have to charge VAT at 20%, as does every other UK company - this is a legal requirement that unfortunately we have no control over.
If you have any queries at all then please feel free to send me an email to sales@lockertek.co.uk.
Kind Regards,
Nicola - Sales Office Manager
Everything turned up including the…
Everything turned up including the items that were short from the last order.
April 4, 2023
Reply from Lockertek
Hi Simon,
Thank you for the 5* review and I am glad to hear that you now have all of the items you ordered from us!
Kayleigh - Digital Marketing & eCommerce Executive
Good Service and quick delivery
March 30, 2023
Reply from Lockertek
Hi Leo,
Thank you for the 5* review and I am glad to hear that you found the service at Lockertek good and you received your order quick!
Kayleigh - Digital Marketing & eCommerce Executive
Reply from Lockertek
Hi Joaquim,
Thank you for the 5* review and I am pleased to hear that your experience using Lockertek was great!
Kayleigh - Digital Marketing & eCommerce Executive
Advertisement
Just a little more
Great product, received quickly. It would be handy to receive or not use a third party for code setting info… pop it in the envelope? Other than that.. all good .
March 20, 2023
Reply from Lockertek
Good Morning Jay,
Thank you for your review, I'm pleased to hear that you are happy with the product and how quickly this was received. We have the user instructions available to view/download on the product pages on the website, however I have asked the packing team to ensure that a physical copy is included going forward on orders where a customer is ordering a lock type that they've not previously purchased from us - thank you for taking the time to leave us feedback on this, we're always looking to improve where we can :-)
Kind Regards,
Nicola - Sales Office Manager
Reply from Lockertek
Hi Adriana,
Thank you for the 5* review and I am happy to hear that our customer service was impressive and you received your order quickly!
Kayleigh - Digital Marketing & eCommerce Executive
Online ordering very easy and staff…
Online ordering very easy and staff extremely helpful when l needed assistance determining which locks and keys l required.
March 9, 2023
Reply from Lockertek
Hi David,
Thank you for the 5* review and I am glad to hear that ordering was easy and that we were helpful.
Kayleigh - Digital Marketing & eCommerce Executive
Excellent service and delivery
February 24, 2023
Reply from Lockertek
Hi Michael,
Thank you for the 5* review and I am glad to hear that our service and delivery was excellent.
Kayleigh - Digital Marketing & eCommerce Executive
Advertisement
Simple order process
Simple order process, quick payment fast shipping.
Just what was needed.
February 10, 2023
Reply from Lockertek
Hi Alex,
Thank you for the 5* review and I am glad to hear that you found the service at Lockertek to be just what you needed!
Kayleigh - Digital Marketing & eCommerce Executive
So helpful and Friendly.
February 15, 2023
Unprompted review
Reply from Lockertek
Hi Natalia,
Thank you for the 5* review and I am happy to hear that you found us helpful and friendly :)
Kayleigh - Digital Marketing & eCommerce Executive
needed a new lock for our business fast
needed a new lock for our business. fast delivery easy to order.
February 3, 2023
Reply from Lockertek
Hi Keith,
Thank you for the 5* review and I am glad to hear that you found it easy to order from us!
Kayleigh - Digital Marketing & eCommerce Executive
Fast and helpful
February 5, 2023
Reply from Lockertek
Hi Ian,
Thank you for the 5* review and I am happy to hear that you found our service fast & helpful :)
Kayleigh - Digital Marketing & eCommerce Executive
Advertisement
Efficient and professional
Lockertek have delivered every time I have used them, even for items that are direct from manufacturer. Queries have been resolved quickly and professionally and communication has been good. I now use them for all locker related items.
January 23, 2023
Reply from Lockertek
Hi,
Thank you for the 5* review and I am very glad that we have been able to help you out on many occasions. We look forwards to receiving your next order :)
Kayleigh - Digital Marketing & eCommerce Executive
Lockertek - Helpful & Friendly
Needing to replace some locks on inherited lockers, we placed the order with Lockertek. Received the order the following day but we had unfortunately ordered incorrect locks. Lockertek were happy for the locks to be returned and new locks dispatched. The correct locks arrived in no time. Great service and a great company to deal with - even if it was our mistake 😊
January 11, 2023
Unprompted review
Reply from Lockertek
Hi Marsha,
Thank you for the 5* review and I am very happy to hear that our service was great. We are glad we were able to help you out and provide you with the correct locks quickly.
Kayleigh - Digital Marketing & eCommerce Executive
Great product at a great price
Great product at a great price. Everything worked as expected. Product was delivered on time. I had to contact your customer services, on a unrelated matter, and dealt with in a very professional manner. Will definitely be ordering again.
January 13, 2023
Reply from Lockertek
Hi Gary,
Thank you for the 5* review and I am glad to hear that you received your order on time and that we were able to help you out. We will look forward to your next order!
Kayleigh - Digital Marketing & eCommerce Executive
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.