Lockett Labs Reviews 

151
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Very helpful card shop owner who goes out their way to help you. Yes stock goes quick but thats because prices are competitive and they seem to get lots of repeat customers because of this. I see some... See more

Rated 5 out of 5 stars

Kind, sweet people. I can’t recommend Lockett Labs enough. My experience was professional from start to finish and you can really tell they go to great efforts for their customers

Rated 5 out of 5 stars

Thank you soooooo much for a great experience, when i come to you guys, you was polite and was smiling and asked how i was, asked what am I collecting, the conversation was lovely and smooth. You was... See more

Rated 5 out of 5 stars

Excellent experience. Good pricing and the items were sent very quickly. got my cards in a few days. Packaged well too so no damage could happen in transit. I highly recommend shop and I'm sure I'll b... See more

Company details

  1. Trading Card Store

Written by the company

Lockett Labs is your UK home for TCGs, collectibles and community. Shop Pokémon, Disney Lorcana, One Piece, Digimon, Magic: The Gathering, plushies, accessories and more. Whether you collect, play, trade or just love the hobby, we’ve got something for you. Join our community for new releases, giveaways, product drops and the latest TCG updates.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

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4.7

All reviews

(151)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Now my go-to place for Pokemon Cards

Super fast (and free) delivery and everything was protected within the box. Have recommended to a friend as well as the go-to place for Pokemon cards.

January 7, 2023
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Reply from Lockett Labs

We appreciate your honest review and are delighted you're happy with our service. Thanks for spreading word around too!

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Rated 5 out of 5 stars

Go to place for Pokémon Cards.

I pre-ordered the New Paldea Collection from Lockett Labs. There website was easy to use and everything is priced very Competitively. Items came well packaged & arrived the weekend of release. I will definitely be using Lockett Labs again. Thank You for a great service.

December 27, 2022
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Reply from Lockett Labs

You're welcome, thanks for the very positive and in-depth review! :)

Rated 5 out of 5 stars

Without Fault

Great packaging. Fast postage. Great communication. Excellent all around, would definitely purchase again!

December 30, 2022
Unprompted review
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Reply from Lockett Labs

Thank you, we are glad to hear!

Rated 5 out of 5 stars

Flawless Experience

I cannot praise Ray and Lockett labs enough! A flawless experience end to end, fast postage, excellent packaging and great communication. If you are on the lookout for Pokémon cards this is the place to get them!

December 16, 2022
Unprompted review
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Reply from Lockett Labs

Thank you for being a delightful customer. :)

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Rated 4 out of 5 stars

Poor start....but got there in the end

Item has not even been disptached to me yet, despite being past the longest length of time stated at time of order and having had email from delivery company saying that they were expecting it. Could have got this item for less than a pound more on Amazon and had next day delivery. Not impressed.

Updated on 20th December: Currently in discussion with Lockett Labs about how to get this sorted. Will update further depending on outcome and whether or not I get the item in time for Christmas.

Edit on 30th December: Order did arrive in time for Christmas and (no thanks to Evri) was in good condition inside the packaging. Also, I am told by my son (who knows more about these things than I do) that sometimes the boxes that arrive from other sellers are not always sealed and therefore may or may not contain the original boxes items. This item was fully sealed.

December 18, 2022
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Reply from Lockett Labs

*UPDATE: After finding out the issue was with the pickup point, the parcel was then taken back by us and postage label was changed to be next-day delivery so it could arrive in time for customer. Tracking and Karen herself confirmed parcel arrived before Christmas. Everything was resolved smoothly.*

Hello Karen,

As discussed over email, this is not our fault. To reference your previous review left on Evri, their service is proven to be poor and unreliable. We normally use Royal Mail however they have been more unreliable given strikes.
This is currently being sorted out for you and we'd appreciate a reconsideration of your review.

Thank you

Rated 5 out of 5 stars

Lovely experience

Lovely experience. Also can't wait for my preordered item in January ❤️

May 12, 2022
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Reply from Lockett Labs

Thank you!

Rated 5 out of 5 stars

One of the best out there

One of the best out there, highly recommend.

Amazing selection of sealed Pokémon and singles to grow your collection, everything arrives perfect condition and fast delivery too.

Customer service is amazing, they are very responsive and friendly, really happy with my purchases so thank you guys!

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

5* review

Constant communication & quick delivery. Contents turned up in condition as described. Would definitely order from them again without hesitation.

October 27, 2022
Unprompted review
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Rated 5 out of 5 stars

Spot on service.

Great communication before and after sale. Product was box and shipped in perfect condition. Had great knowledge of product they were selling and even helped me choose what I needed. Fast same day shipping on the item I purchased. Same about Royal Mail being slow currently, but that’s not the fault of the business by any means.

Would highly recommend and would use again in the future 10/10

October 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Value for Money & Great Service

Ray was absolutely lovely, suggested different products to me and was accomodating with all my requests! Would absolutely suggest anyone to use Lockett Labs for your TCG needs😊

August 4, 2022
Unprompted review
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Rated 5 out of 5 stars

5*!!!

5*!!!.
Communication was great, was provided updates every step and lovely person to chat too! Thanks again:)

August 1, 2022
Unprompted review

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