LockRite Locksmiths Reviews 3,034

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the fair pricing and the quick response times, often noting that technicians arrived promptly and resolved issues efficiently. However, some customers reported dissatisfaction with the service, mentioning instances where a technician was unable to fix the problem, resulting in charges for an unresolved issue. There were also a few reports of poor communication, with some individuals stating that scheduled appointments were not kept or that they received no response after initial contact.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the quick response times and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, friendly, and... See more

Price

Users describe positive interactions with price, consistently finding services to be reasonably priced and... See more

Response time

People report positive experiences with response time. Many customers praise the quick and prompt responses,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers praise the quick response times, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having only rang yesterday managed to get Alan attendance today. On-time, talked me through what the issues might be, explained how potential improvements may be made in the future to the door mechani... See more

Company replied

Rated 5 out of 5 stars

Great service, emailed them at 6pm due to losing keys to the house and needing to get in the house asap, got a call 5 minutes later to book someone to come out and within 10 minutes of the phone being... See more

Company replied

Rated 5 out of 5 stars

I could not recommend LockRite more highly! The lock on my door broke completely early evening and we could not lock it at all. Wonderful LockRite came out within the hour. The mechanism gearbox neede... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service from Simon today. He arrived right on time, got straight to work, and handled the lock change with impressive speed and precision. His professionalism really stood out:... See more

Company replied


Company details

  1. Locksmith
  2. Emergency Locksmith Service

About LockRite Locksmiths

Written by the company

Need a local locksmith you can trust?
Call us now on 0800 0612 677 or visit https://www.lockrite.org to find a LockRite locksmith near you.

LockRite have a strong focus on customer service and are ranked within THE BEST companies in the Locksmith and Emergency Locksmith categories on Trustpilot by TrustScore and number of reviews.

24 Hour Locksmith Service


LockRite's nationwide network of local locksmiths are on-call 24 hours a day. Available for all types of locksmith work, including lock-outs, emergency entry, lock changes, lock repairs & upgrades, burglary repairs and more.

Smart Security


In addition to traditional locksmith services, we install and maintain the latest digital smart locks and smart security for homes and businesses. This includes smart locks for timber, PVCu and composite doors, such as the Yale Linus, Yale Conexis and Yale Keyless smart locks. Smart alarms, such as the Yale smart home alarm, and the latest smart CCTV security systems.

DBS Checked & Work Guaranteed


All of our locksmiths are DBS checked for your peace of mind and our work is guaranteed with a 12 month manufacturers warranty on all parts and 90 days guarantee on all workmanship

Local Locksmiths


Our highly trained and experienced locksmiths live within the locality they serve or close enough for a short commute. Not only does this mean they can be with you very quickly, but it also means you are helping to support a local business that has an interest in your community.

NO CALL OUT FEE - DBS CHECKED LOCKSMITHS - WORK GUARANTEED - 24 HOUR - TOP RATED

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

He made the house safe and very…

He made the house safe and very courteous

March 19, 2026
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Reply from LockRite Locksmiths

Hi Janice, thank you for taking the time to leave a review. I'm pleased to hear we could help fix the issue creating an extra sense of security. Ozzy.

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Rated 5 out of 5 stars

Highly recommended

Ian was organised, efficient and very clear about what was required. Highly recommended

March 19, 2026
Unprompted review
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Reply from LockRite Locksmiths

Thank you for leaving a review. I'm sure Ian will be delighted to read your comments and I'm glad to hear you were pleased with the work completed. Thanks again, Ozzy.

Rated 5 out of 5 stars

Brilliant job

Byron came down on short notice and was brilliant throughout friendly to talk to and really efficient. Brilliant service 👍

March 18, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hello Adnaan, thank you for taking the time to leave a review. I'm pleased to hear we could help with brilliant service and I'm sure Byron will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Efficient and knowledgeable

The fitter Chris was courteous, efficient and knowledgeable.

March 18, 2026
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Reply from LockRite Locksmiths

Hi Les, thank you for taking the time to leave a review I'm pleased to hear we could help fix the problem and I'm sure Chris will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

First class!!!!!

First class!!!!!
Great service

March 17, 2026
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Reply from LockRite Locksmiths

Hi John, thank you for leaving a review . I'm pleased to hear we could help with first class great service. Ozzy.

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Rated 5 out of 5 stars

Very professional and Friendly

Very professional and friendly.Diagnosed problem right away,gave me quote and carried out work without fuss.Even fixed a problem with my front door for free.I would use this locksmith again.

March 16, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Mr Henderson, thank you for taking the time to leave a review. I'm pleased to hear we could get your front door working better than ever and I'm glad to hear we could help with professional and friendly service. Ozzy.

Rated 5 out of 5 stars

Richard the locksmith from LockRite…

Richard the locksmith from LockRite contacted us earlier in the day to explain he would travelling across the area before he could reach us, so we knew when to expect him. He did a very thorough job when he arrived to exhaust all the possibilities of what had gone awry - i.e. not going straight for the drill! He did a very professional job and was very entertaining too.

March 13, 2026
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Reply from LockRite Locksmiths

Hi Douglas, thank you for taking the time to leave a review. I'm sure Richard will be delighted to read your comments and I'm pleased to hear you were happy with the final results. Thanks again, Ozzy.

Rated 5 out of 5 stars

A quick service + took 4 hours in total from the telephone call.

William Andrew explained what was wrong with the door lock. He explained every step of the way when repairing the door. Also reset the level of the door too.
Thank you very much again.

March 13, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Vanessa,
Wullie will be delighted to read your review and thanks so much for taking the tie to leave your comments. Ozzy.

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Rated 5 out of 5 stars

Professional workmanship

The locksmith was punctual.He worked non stop for the whole time. His work was professional and they were very friendly and helpful.

March 16, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Elaine, Thanks so much for leaving a review and great to hear Derek was so helpful.
Ozzy.

Rated 5 out of 5 stars

Great communication and skill

Great communication, met me at the house exactly on time, and gained entry in seconds.
Very professional, highly recommended

March 16, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Paul, What a great review and good to hear Jon could get you back in quickly. Ozzy .

Rated 5 out of 5 stars

My 94yr old mum managed to lock one of…

My 94yr old mum managed to lock one of her internal doors and lose the key. I googled locksmiths in her area and came across Colin Virgo’s advert - professional, informative and friendly. I gave him a call and he answered almost straightaway with a welcome ‘Hi, how can I help you?’. So refreshing to have someone who cares.
He was in the middle of a job at the time and said he’d call me back in about an hour. True to his word he rang me and let me know when he could get to my mum’s.
Not only is he a good communicator but his work is of the highest standard. He unlocked the door without causing any damage or mess and with a very cheery and positive attitude. I totally recommend him to anyone looking for the best locksmith.
Thank you so much Colin.

March 13, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Carole, thank you for taking the time to leave a review. I'm glad to hear we could help unlock the door without causing any further damage and I'm sure Colin will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Definitely recommend very polite and…

Definitely recommend very polite and fast and good at his job

March 14, 2026
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Reply from LockRite Locksmiths

Hi Simie, thank you for leaving a review. It's great to hear we could help with polite and fast service and it would be great if you could recommend us to anybody. Thanks again, Ozzy.

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Rated 4 out of 5 stars

Very Good

Really competent, clearly experienced and helpful representative. Work completed professionally and quickly.

March 13, 2026
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Reply from LockRite Locksmiths

Hi Iain, thank you for leaving a review. I'm pleased to hear we could help fix the issue with professional and quick service. Ozzy.

Rated 5 out of 5 stars

This is an excellent company

This is an excellent company. One of their employees Ian Falls goes out of his way to be helpful. Ian is a asset to this company. I had a problem with a lock that Ian fitted. I rang him and he was on my doorstep in 30 minutes to correct the problem. Fantastic service and thanks.

March 13, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Andy, thank you for taking the time to leave a review. I'm pleased to hear we could get out to you for a time arranged and I'm sure Ian will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Chris was knowledgeable

Chris was knowledgeable, honest and trustworthy over options to fit a secure key pad lock to passage way door, unfortunately due to the age of uPVC door and problems with old locking mechanism Chris came up with excellent alternative. Would definitely recommend this company. Gave 5 stars but would have given more if possible. Elderly relative now safe and secure.

March 11, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Anne, thank you for taking the time to leave a review. I'm pleased to hear we could fix the problem despite any preventions or setbacks and I'm sure Chris will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Booking a visit was easy

Booking a visit was easy, the Locksmith Pete contacted me with an ETA within the hour and arrived on time. Fixed the problem within 5 mins. A very polite and professional gentleman. Thank you Pete
I highly recommend LockRite Locksmiths

March 11, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Nigel, thank you for taking the time to leave a review. I'm glad to hear we could keep in communication beforehand to inform you of our time of arrival and I'm sure Pete will be delighted to read your comments. Thanks again, Ozzy.

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Rated 5 out of 5 stars

New locks and handles fitted on patios…

New locks and handles fitted on patios along with full service of all parts , latches and sliders.

Brilliant job like brand new again.

Great work Steve

March 11, 2026
Unprompted review
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Reply from LockRite Locksmiths

We always appreciate the feedback, I'm pleased to hear we could get new locks fitted on the doors and I'm sure Steve will be delighted to read your comments. Ozzy.

Rated 5 out of 5 stars

Absolutely fantastic job.

Absolutely fantastic job.
Thankyou so much.
Would use these guys every single time.
100% recommended 👌

March 11, 2026
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Reply from LockRite Locksmiths

Hi Brett, thank you for leaving a review. I'm pleased to hear we could help fix the issue and we will always be here if needed again the future. Ozzy.

Rated 5 out of 5 stars

Simon was very helpful and kind

Simon was very helpful and kind. He came quickly and fixed my problem swiftly.

March 11, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Christine, thank you for taking the time to leave a review. I'm glad to hear we could fix the issue quick and swiftly and I'm sure Simon will be delighted to read your comments. Ozzy.

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