LockRite Locksmiths Reviews 3,034

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the fair pricing and the quick response times, often noting that technicians arrived promptly and resolved issues efficiently. However, some customers reported dissatisfaction with the service, mentioning instances where a technician was unable to fix the problem, resulting in charges for an unresolved issue. There were also a few reports of poor communication, with some individuals stating that scheduled appointments were not kept or that they received no response after initial contact.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the quick response times and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, friendly, and... See more

Price

Users describe positive interactions with price, consistently finding services to be reasonably priced and... See more

Response time

People report positive experiences with response time. Many customers praise the quick and prompt responses,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers praise the quick response times, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having only rang yesterday managed to get Alan attendance today. On-time, talked me through what the issues might be, explained how potential improvements may be made in the future to the door mechani... See more

Company replied

Rated 5 out of 5 stars

Great service, emailed them at 6pm due to losing keys to the house and needing to get in the house asap, got a call 5 minutes later to book someone to come out and within 10 minutes of the phone being... See more

Company replied

Rated 5 out of 5 stars

I could not recommend LockRite more highly! The lock on my door broke completely early evening and we could not lock it at all. Wonderful LockRite came out within the hour. The mechanism gearbox neede... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service from Simon today. He arrived right on time, got straight to work, and handled the lock change with impressive speed and precision. His professionalism really stood out:... See more

Company replied


Company details

  1. Locksmith
  2. Emergency Locksmith Service

About LockRite Locksmiths

Written by the company

Need a local locksmith you can trust?
Call us now on 0800 0612 677 or visit https://www.lockrite.org to find a LockRite locksmith near you.

LockRite have a strong focus on customer service and are ranked within THE BEST companies in the Locksmith and Emergency Locksmith categories on Trustpilot by TrustScore and number of reviews.

24 Hour Locksmith Service


LockRite's nationwide network of local locksmiths are on-call 24 hours a day. Available for all types of locksmith work, including lock-outs, emergency entry, lock changes, lock repairs & upgrades, burglary repairs and more.

Smart Security


In addition to traditional locksmith services, we install and maintain the latest digital smart locks and smart security for homes and businesses. This includes smart locks for timber, PVCu and composite doors, such as the Yale Linus, Yale Conexis and Yale Keyless smart locks. Smart alarms, such as the Yale smart home alarm, and the latest smart CCTV security systems.

DBS Checked & Work Guaranteed


All of our locksmiths are DBS checked for your peace of mind and our work is guaranteed with a 12 month manufacturers warranty on all parts and 90 days guarantee on all workmanship

Local Locksmiths


Our highly trained and experienced locksmiths live within the locality they serve or close enough for a short commute. Not only does this mean they can be with you very quickly, but it also means you are helping to support a local business that has an interest in your community.

NO CALL OUT FEE - DBS CHECKED LOCKSMITHS - WORK GUARANTEED - 24 HOUR - TOP RATED

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Would recommend Lockrite to anyone

Would recommend Lockrite to anyone. A free consultation was taken out, providing me with multiple options for security. Full installation happened within a week, and a minor issue was corrected the next day.

Chad was extremely helpful and easy to talk to. I felt know undue sales pressure at any point, just helpful advice.

March 10, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Daniel, thank you for taking the time to leave a review. I'm pleased to hear we could get everything installed and checked within a week and I'm sure Chad will be delighted to read your comments. Thanks again, Ozzy.

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Rated 5 out of 5 stars

Very prompt and professional work

Very prompt and professional work. Thanks

March 10, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Hesketh, thank you for taking the time to leave a review. I'm pleased to hear we could help with prompt and professional service. Ozzy

Rated 5 out of 5 stars

Excellent and professional…

Excellent and professional service—quick response, great workmanship, and I highly recommend this locksmith!

March 10, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Donald, thank you for leaving a review. I'm happy to hear we could help with excellent and professional service and I'm glad to hear you were pleased with the final results. Ozzy.

Rated 5 out of 5 stars

Matthew is someone I would recommend…

Matthew is someone I would recommend wholeheartedly. He responded extremely quickly to my request for a visit and a quote for replacing four existing lock cylinders for a better quality, more secure option.
Service was fast and within a couple of days the locks have been fitted and the door fit and handle and operation also checked out and corrected . He's now on my list of reliable tradesmen I will use again as needed.

March 9, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Robert, thank you for taking the time to leave a review. I'm glad to hear we could get out to you and get those locks fitted and working better than ever and I'm sure Matthew will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Professional & speedy service

Michael was really helpful & genuine. Arrived within 40 minutes as promised & I was back in the house in half an hour. Michael was friendly & offered reassurance, managing to gain access without having to resort to costly new locks. A consummate professional & trustworthy guy, I would whole heartedly recommend to anyone

March 10, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Alison, thank you for taking the time to leave a review. I'm pleased to hear we could get you back into your property and I'm sure Michael will be delighted to read your comments. Thanks again, Ozzy.

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Rated 5 out of 5 stars

Terry (Napier) identified the problem…

Terry (Napier) identified the problem with our Yale electronic lock which had been badly installed a week earlier by another locksmith. He installed a new lock at a fraction of the cost of the former locksmith and offered to challenge the previous locksmith company to see if he could get me a refund. Excellent service.

February 23, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Tracy, thank you for taking the time to leave a review. I'm sure Terry will be delighted to read your comments and I'm glad to hear you were pleased with the lower prices as we do aim to keep them as low as possible. Thanks again, Ozzy.

Rated 5 out of 5 stars

Efficient with a complex problem

The locksmith was very quick to respond to the call and sorted a complex breakdown in the locking system to our front door

March 6, 2026
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Reply from LockRite Locksmiths

Hi Steve, thank you for taking the time to leave a review. I'm glad to hear we could get back to you so quickly and I'm pleased we could sort out the problem with the door. Thanks again, Ozzy.

Rated 5 out of 5 stars

We had to have an emergency lock…

We had to have an emergency lock change. After calling lockrite, he completed this without an hour. He was extremely helpful, polite and I would recommend them 100% without hesitation. Thank you

March 5, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Kelly, thank you for taking the time to leave a review. I'm pleased to hear we could change the lock allowing it to work better than ever and I'm glad we could get the job completed quick and efficiently. Ozzy.

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Rated 5 out of 5 stars

Colin provided excellent service and…

Colin provided excellent service and came to my assistance when I was in a difficult situation. After I first contacted him, he promptly called to provide an estimated time of arrival. During his initial visit, he was unfortunately unable to fully repair the lock, but he ensured the door was properly closed and secured before leaving.

He returned promptly for a follow-up visit and successfully replaced the lock. Throughout the process, Colin was polite, professional, and made sure everything was working correctly before he left, confirming that I was completely satisfied with the work. I would happily recommend his services.

March 6, 2026
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Reply from LockRite Locksmiths

Hi Andy, thank you for taking the time to leave a review. I'm pleased to hear we could get your door lock working better than ever and I'm sure Colin will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Fast, friendly and effective.

Ian responded very quickly to my call for help in freeing up a lock that had become increasingly difficult to open. Explained the way the lock mechanism worked and made adjustments which solved the problem. Fast, friendly and effective service.

March 5, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Mark, thank you for leaving a review. I'm pleased to hear we could fix the problem with your lock allowing it to work better than ever and I'm sure Ian will be delighted to read your comment. Thanks again, Ozzy.

Rated 5 out of 5 stars

Colin provided an excellent service

Colin provided an excellent service; as well as being both polite and prompt, he is evidently skilled, did what was required without adding any drama or cost to what was quoted. 100% trustworthy.

March 5, 2026
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Reply from LockRite Locksmiths

Hi Gareth, thank you for taking the time to leave a review. Colin is always exceptional at his work so I'm pleased to hear these high standards could continue while helping you and I'm sure he will be delighted to read your comments. Ozzy.

Rated 5 out of 5 stars

Excellent service from Colin Virgo.

Excellent service from Colin Virgo.

Very professional. Visited to price a smart lock, but upon arrival noticed the problem was with the lock requiring lubrication.

Very happy with his service and would thoroughly recommend him.

March 5, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Sarah, thank you for taking the time to leave a review. I'm pleased to hear we could get your lock working better than ever and I'm sure Colin will be delighted to read your comments. Thanks again, Ozzy.

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Rated 5 out of 5 stars

speedy friendly service at a reasonable…

speedy friendly service at a reasonable cost

March 4, 2026
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Reply from LockRite Locksmiths

Hi Greg, thank you for taking the time to leave a review. I'm pleased to hear we could help with speedy and friendly service and I'm glad you thought the prices were reasonable as we do aim to keep them as low as possible. Thanks again, Ozzy.

Rated 5 out of 5 stars

Very impressive service

Being unable to lock a uPVC French door, I called LockRite and was visited by a locksmith the same day. He stripped, cleaned and lubricated the locking mechanism, flushing out detritus that had probably been accumulating for 20+ years. He left the mechanism working properly and called me a few days later to check that it was still OK, which it was. This was very impressive service at a reasonable price and I highly recommendLockRite

March 2, 2026
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Reply from LockRite Locksmiths

Hi Geoffrey, thank you for taking the time to leave a review. I'm pleased to hear we could get the UPVC door working better than ever and I'm glad you thought the prices were reasonable as we do aim to keep them as low as possible. Ozzy.

Rated 5 out of 5 stars

Couldn't lock front door

20:00 on Thursday and our front door lock "froze" and we couldn't lock the door. Lockrite was my third attempt to find someone to come out and fix it. Matthew answered the call and did a bit of diagnosis. As it was potentially a gearbox fault he advised that he did not carry that particular one. I jury rigged the door for the night.

I got a text the next day Matthew asking if I still needed someone to attend which I confirmed. Matthew arrived at the stated time and discovered that the cylinder had seized which is apparently quite rare. After discussion we made the decision to replace both the front and back door cylinders (doors are the same age) as a precaution. Matthew did an excellent job and even gave the doors a "service".

I would not hesitate to recommend Matthew and Lockrite as the service was excellent.

February 27, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Mick, thank you for taking the time to leave a review. I'm pleased to hear we could fix the issues with the doors, replacing the cylinders and getting the doors working better than ever and I'm sure Matthew will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Colin was both efficient and…

Colin was both efficient and professional. Thank you!

February 21, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Gemma, thank you for taking the time to leave a review. Colin is always exceptional at his work so I'm pleased to hear he could maintain his usual standards and I'm sure he will be delighted to read your comments. Ozzy

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Rated 5 out of 5 stars

Very responsive polite clean and…

Very responsive polite clean and efficient.

February 25, 2026
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Reply from LockRite Locksmiths

Hi Kevin, thank you for taking the time to leave a review. I'm glad to hear we could help fix the issue whilst keeping communication and keeping everything clean and efficient. Ozzy.

Rated 5 out of 5 stars

Great service!

Callback within a few minutes at 9pm, booked for the following morning. Chris was on time, friendly and really helpful. Great service thank you!

February 26, 2026
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Reply from LockRite Locksmiths

Hi Nicky, thank you for taking the time to leave a review. I'm pleased to hear we could get back and out to you so quickly and I'm sure Chris will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Great service

Great service, went the extra mile when I was locked out of house 👍

February 25, 2026
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Reply from LockRite Locksmiths

Hi Philip, thank you for taking the time to leave a review. I'm pleased to hear we could help with great service and get you back into your property. Ozzy.

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