LockRite Locksmiths Reviews 3,034

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the fair pricing and the quick response times, often noting that technicians arrived promptly and resolved issues efficiently. However, some customers reported dissatisfaction with the service, mentioning instances where a technician was unable to fix the problem, resulting in charges for an unresolved issue. There were also a few reports of poor communication, with some individuals stating that scheduled appointments were not kept or that they received no response after initial contact.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the quick response times and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, friendly, and... See more

Price

Users describe positive interactions with price, consistently finding services to be reasonably priced and... See more

Response time

People report positive experiences with response time. Many customers praise the quick and prompt responses,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers praise the quick response times, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having only rang yesterday managed to get Alan attendance today. On-time, talked me through what the issues might be, explained how potential improvements may be made in the future to the door mechani... See more

Company replied

Rated 5 out of 5 stars

Great service, emailed them at 6pm due to losing keys to the house and needing to get in the house asap, got a call 5 minutes later to book someone to come out and within 10 minutes of the phone being... See more

Company replied

Rated 5 out of 5 stars

I could not recommend LockRite more highly! The lock on my door broke completely early evening and we could not lock it at all. Wonderful LockRite came out within the hour. The mechanism gearbox neede... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service from Simon today. He arrived right on time, got straight to work, and handled the lock change with impressive speed and precision. His professionalism really stood out:... See more

Company replied


Company details

  1. Locksmith
  2. Emergency Locksmith Service

About LockRite Locksmiths

Written by the company

Need a local locksmith you can trust?
Call us now on 0800 0612 677 or visit https://www.lockrite.org to find a LockRite locksmith near you.

LockRite have a strong focus on customer service and are ranked within THE BEST companies in the Locksmith and Emergency Locksmith categories on Trustpilot by TrustScore and number of reviews.

24 Hour Locksmith Service


LockRite's nationwide network of local locksmiths are on-call 24 hours a day. Available for all types of locksmith work, including lock-outs, emergency entry, lock changes, lock repairs & upgrades, burglary repairs and more.

Smart Security


In addition to traditional locksmith services, we install and maintain the latest digital smart locks and smart security for homes and businesses. This includes smart locks for timber, PVCu and composite doors, such as the Yale Linus, Yale Conexis and Yale Keyless smart locks. Smart alarms, such as the Yale smart home alarm, and the latest smart CCTV security systems.

DBS Checked & Work Guaranteed


All of our locksmiths are DBS checked for your peace of mind and our work is guaranteed with a 12 month manufacturers warranty on all parts and 90 days guarantee on all workmanship

Local Locksmiths


Our highly trained and experienced locksmiths live within the locality they serve or close enough for a short commute. Not only does this mean they can be with you very quickly, but it also means you are helping to support a local business that has an interest in your community.

NO CALL OUT FEE - DBS CHECKED LOCKSMITHS - WORK GUARANTEED - 24 HOUR - TOP RATED

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional Efficient Courteous Service

I needed to have a mortice lock changed urgently. Phoned Lockrite Chelsea. Office staff very efficient. Abu arrived within 20 minutes. Changed the lock with no more ado, even whipping out a dustpan and brush to sweep up the shavings etc. Most professional from start to finish. Many thanks.

February 6, 2026
Unprompted review
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Reply from LockRite Locksmiths

We always appreciate our customer feedback so thank you for taking the time to leave a review. I'm sure Abu will be delighted to read your comments and I'm happy to hear we could get that mortice lock changed for you. Thanks again, Ozzy.

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Rated 5 out of 5 stars

excellent service and very helpful…

excellent service and very helpful engineer

February 3, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Colin, thank you for taking the time to leave a review. I'm happy to hear we could help with excellent service and I'm glad you were pleased with the final results. Ozzy.

Rated 5 out of 5 stars

Friendly & and on time

Friendly & and on time

February 6, 2026
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Reply from LockRite Locksmiths

Hi Margaret, thank you for taking the time to leave a review. I'm glad to hear we could get out to you for a time arranged and fix any issues. Ozzy.

Rated 5 out of 5 stars

Excellent service

Excellent service - sorted out all my locks with new keys. Very friendly and helpful.

February 6, 2026
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Reply from LockRite Locksmiths

Hi Stuart, thank you for taking the time to leave a review. I'm happy to hear we could get your locks working better than ever and we will always be here to help if needed again in the future. Thanks again, Ozzy.

Rated 5 out of 5 stars

Lock problem

Phoned to say we had a problem with our lock. Was round within the hour. Job done to our satisfaction. Well recommend Colin.

February 5, 2026
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Reply from LockRite Locksmiths

Hi Meg, thank you for taking the time to leave a review. I'm sure Colin will be delighted to read your comments and I'm happy to hear we could get out to you and fix any issues as soon as possible. Thanks again, Ozzy.

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Rated 5 out of 5 stars

Excellent service from Kevin

Excellent service from Kevin. Prompt response to request to check locks. Able to service/save one and replaced one lock that was broken. We happily recommend him.

February 5, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Mrs S, Kevin is always exceptional at his work and I'm sure he will be delighted to read your comments. I'm happy to hear we could fix any issues with the lock and thank you for leaving a review. Ozzy.

Rated 5 out of 5 stars

Efficient and Professional Service

I contacted LockRite as l was experiencing difficulty locking and unlocking my front door. Alan contacted me to advise he would be with me later that afternoon. Alan was very professional and efficient fitting a replacement lock for me. I will definitely contact him again should l have further issues with any of my door locks.

February 3, 2026
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Reply from LockRite Locksmiths

Hi Annette, thank you for taking the time to leave a review. I'm pleased to hear we could get your door working better than ever and I'm sure Alan will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

We got locked out

We got locked out and unfortunately called 'Cowboy Locksmiths' the chap who came made a complete mess of getting us in. we then contacted Alan at Lockrite. He was able to sort out our door and make it operational and couldn't understand why the previous 'locksmith' had made such a mess.

February 2, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Pete, thank you for taking the time to leave a review. I'm glad to hear we could sort everything out and finally get any problems with the door fixed . Thanks again, Ozzy.

Rated 5 out of 5 stars

New Lock

Punctual, helpful and professional

January 27, 2026
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Reply from LockRite Locksmiths

Hi Mrs T, thank you for taking the time to leave a review. I'm happy to hear we could help especially punctually and professionally. Thanks again, Ozzy.

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Rated 5 out of 5 stars

Very helpful

Mick was very helpful and prompt... 10/10

February 2, 2026
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Reply from LockRite Locksmiths

Hi Alex, I'm sure Mick will be delighted to read your comments and thank you for leaving a review. Ozzy.

Rated 5 out of 5 stars

Colin was fantastic

Colin was fantastic. Came quickly and sorted out my UPVC door lock for a very reasonable price. Was clear when telling me what my options were.

February 2, 2026
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Reply from LockRite Locksmiths

Hi Winifred, thank you for taking the time to leave a review. I'm sure Colin will be delighted to read your comments and I'm glad you thought the prices were reasonable as we do aim to keep them as low as possible. Ozzy.

Rated 1 out of 5 stars

Installer Refused to Proceed, Full Charges Applied

LockRite was engaged to install a Yale lock at our premises. We operate a self-service artist studio and have used LockRite multiple times across our portfolio. The locksmith attending on this occasion was not someone we had encountered before and appears to have been a subcontractor engaged on a freelance basis.

Across 15 locations, this is the first instance in which an installer has refused to commence the job, even with staff guidance provided, and remained on site for less than 10 minutes. As a result, we are now required to arrange a second installation, yet are still being charged £500.00 by Yale and £150.00 by LockRite for the failed installation.

Proceed with caution.

February 2, 2026
Unprompted review
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Reply from LockRite Locksmiths

Good Morning Nicholas, Thank you for your review and I'm sorry to hear of the issues you encountered. Firstly, the locksmith in attendance was a Lockrite locksmith and certainly not a subcontractor. Looking into the matter, it seems that we had been contracted by Yale to install a smart lock but were not provided with full instructions on pairing with other locks in different locations and no-one was present at the time of our appointment. I can see that you've been in touch with Yale since to remedy, as have we so I do hope the matter has now been resolved for you.
Thanks, Gemma

Rated 5 out of 5 stars

Kevin was brilliant

Kevin was brilliant, polite, friendly, fast and efficient. He got us into our house without any damage to the lock. Would 100% recommend and would use again - thank you!

January 31, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Helen, thank you for taking the time to leave a review. Kevin is always exceptional at his work and I'm sure he will be delighted to read your comments and I'm pleased to hear we could get you back into your property. Thanks again, Ozzy.

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Rated 5 out of 5 stars

Called lockrite at 13:45 this afternoon…

Called lockrite at 13:45 this afternoon after discovering we was locked in the house, by 16:30 the door was completely fixed. Absolutely amazing work by Simonas, quick and efficient with getting the job done and took the time to explain why it had happened and the work he had done even just little things like tidying up after the work was completed. 100% would recommend and very happy customer! Thank you Lockrite!

February 1, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Grace, thank you for taking the time to leave a review. I'm happy to hear we could get your door working better than ever and I'm sure Simonas will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Great job.

Thank you Ron.
Came on time. Took him just 10min to open the door. A real profesdional job

February 1, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Ahmed, thank you for taking the time to leave a review. I'm happy to hear we could get everything sorted out so quickly and I'm sure Ron will be delighted to read your comments. Ozzy.

Rated 5 out of 5 stars

Very fast and professional price very…

Very fast and professional price very reasonable fantastic work

February 1, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Mandy, thank you for taking the time to leave a review. I'm happy to hear you were pleased with the final results and I'm glad you thought the prices were reasonable as we do aim to keep them as low as possible. Thanks again, Ozzy.

Rated 5 out of 5 stars

Broken mechanism on composite door

Had to call out Michael today as our front door lock had broken.The office took our call and Michael called us back and told us he would be about an hour.Right on time he arrived and quickly talked is through the problem and was straight to work and very thorough.Really pleased with his work and price.

January 31, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Robert, thank you for taking the time to leave a review. Michael is always exceptional at his work and communication with his customers and I'm sure he will be delighted to read your comments. Thanks again, Ozzy.

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Rated 5 out of 5 stars

Genuinely wanted to help

phoned Colin Virgo Locksmith in the morning, and he came to the rescue in a couple of hours. Excellent service.
Really tricky job with jammed, locked french doors. With great skill and expertise and some amazing equipment he opened the doors without damage, which I thought would be Impossible.
He engineered some parts to fit obsolete items and reassembled everything. Very impressive.
All this with a smile and friendly attitude.
To cap it all, a reasonable price too.
Highly recommended.

January 30, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Ray, thank you for taking the time to leave a review. I'm sure Colin will be delighted to read your comments and I'm happy to hear you are pleased with the final results and I'm glad you thought the prices were reasonable as we do aim to keep them as low as possible. Thanks again, Ozzy.

Rated 5 out of 5 stars

Great service this morning

Great service this morning. Thank you

January 31, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Joanne, thank you for taking the time to leave a review. I'm pleased to hear we could help especially with great service. Ozzy.

Rated 5 out of 5 stars

Great experience communication was…

Great experience communication was brilliant from the first phone call and the door lock repaired within a hour thankyou LockRite & Wesley
Would recommend your services and definitely use again when needed.

January 23, 2026
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Reply from LockRite Locksmiths

Thank you for taking the time to leave a review we always appreciate our customers feedback. I'm pleased to hear we could get your lock working better than ever and I'm sure Wesley will be delighted to read your comments. Thanks again, Ozzy..

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