LockRite Locksmiths Reviews 3,034

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the fair pricing and the quick response times, often noting that technicians arrived promptly and resolved issues efficiently. However, some customers reported dissatisfaction with the service, mentioning instances where a technician was unable to fix the problem, resulting in charges for an unresolved issue. There were also a few reports of poor communication, with some individuals stating that scheduled appointments were not kept or that they received no response after initial contact.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the quick response times and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, friendly, and... See more

Price

Users describe positive interactions with price, consistently finding services to be reasonably priced and... See more

Response time

People report positive experiences with response time. Many customers praise the quick and prompt responses,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers praise the quick response times, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having only rang yesterday managed to get Alan attendance today. On-time, talked me through what the issues might be, explained how potential improvements may be made in the future to the door mechani... See more

Company replied

Rated 5 out of 5 stars

Great service, emailed them at 6pm due to losing keys to the house and needing to get in the house asap, got a call 5 minutes later to book someone to come out and within 10 minutes of the phone being... See more

Company replied

Rated 5 out of 5 stars

I could not recommend LockRite more highly! The lock on my door broke completely early evening and we could not lock it at all. Wonderful LockRite came out within the hour. The mechanism gearbox neede... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service from Simon today. He arrived right on time, got straight to work, and handled the lock change with impressive speed and precision. His professionalism really stood out:... See more

Company replied


Company details

  1. Locksmith
  2. Emergency Locksmith Service

About LockRite Locksmiths

Written by the company

Need a local locksmith you can trust?
Call us now on 0800 0612 677 or visit https://www.lockrite.org to find a LockRite locksmith near you.

LockRite have a strong focus on customer service and are ranked within THE BEST companies in the Locksmith and Emergency Locksmith categories on Trustpilot by TrustScore and number of reviews.

24 Hour Locksmith Service


LockRite's nationwide network of local locksmiths are on-call 24 hours a day. Available for all types of locksmith work, including lock-outs, emergency entry, lock changes, lock repairs & upgrades, burglary repairs and more.

Smart Security


In addition to traditional locksmith services, we install and maintain the latest digital smart locks and smart security for homes and businesses. This includes smart locks for timber, PVCu and composite doors, such as the Yale Linus, Yale Conexis and Yale Keyless smart locks. Smart alarms, such as the Yale smart home alarm, and the latest smart CCTV security systems.

DBS Checked & Work Guaranteed


All of our locksmiths are DBS checked for your peace of mind and our work is guaranteed with a 12 month manufacturers warranty on all parts and 90 days guarantee on all workmanship

Local Locksmiths


Our highly trained and experienced locksmiths live within the locality they serve or close enough for a short commute. Not only does this mean they can be with you very quickly, but it also means you are helping to support a local business that has an interest in your community.

NO CALL OUT FEE - DBS CHECKED LOCKSMITHS - WORK GUARANTEED - 24 HOUR - TOP RATED

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent work!

Cliffe in Redhill is by far the best tradesman I’ve come across — knowledgeable, honest, and trustworthy.

Another locksmith charged me a diagnostic fee and quoted a very high repair cost. Cliffe came promptly, investigated for free, and provided a much more cost-effective solution. He saved me a lot of money.

Highly recommend his excellent work!

February 20, 2026
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Reply from LockRite Locksmiths

Hi Hong, thank you for taking the time to leave a review. I'm sure Cliffe will be delighted to read your comments and I'm pleased to hear you thought the prices were reasonable as we do aim to keep them as low as possible. Thanks again, Ozzy.

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Rated 4 out of 5 stars

Ian came quickly and sorted the problem…

Ian came quickly and sorted the problem with my lock.
I would certainly recommend him.

February 22, 2026
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Reply from LockRite Locksmiths

Hi Sally, thank you for taking the time to leave a review. Ian is always exceptional at his work and I'm pleased to hear we could sort out the problem with your lock. Ozzy

Rated 5 out of 5 stars

As a facilities manager for a banking…

As a facilities manager for a banking organisation I’m always wary when getting locksmiths to come in and complete works on my site, especially after a few tacky finishes to jobs.

Colin Virgo has completely changed this around. From providing updates on ETAs to allowing me to give my input on decisions made for repairs the entire process has put my mind at rest. His workmanship is flawless and the site is always left extremely nest and tidy and nothing like being greeted by a workman who has a smile on his face and is eager to help.

February 20, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Michelle, thank you for taking the time to leave a review. I'm pleased to hear we could keep communication throughout to let you know of any updates, times or prices and I'm sure Colin will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

First class service

We were having problems with our mortice locks. After calling Lockrite, Colin came promptly the same day to evaluate the job and returned the following day to service all 4 locks and cut some new keys for us. A polite, pleasant and honest service. We were expecting to have to pay for new locks but Colin was happy to strip, lubricate and reassemble the existing ones which was a cheaper outlay for us. We will be keeping his details on file for any future needs.
Thanks Colin for a great service.

February 19, 2026
Unprompted review
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Reply from LockRite Locksmiths

Thank you for taking the time to leave a review we always appreciate our customers feedback. I'm pleased to hear we could get your locks working better than ever and I'm sure Colin will be delighted to read your comments. Thanks again, Ozzy.

Rated 5 out of 5 stars

Good fast service.

Good fast service.

February 12, 2026
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Reply from LockRite Locksmiths

Thank you for leaving a review we always appreciate our customers feedback and I'm pleased to hear we could get everything sorted out quickly. Ozzy

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Rated 5 out of 5 stars

Prompt friendly service .

February 19, 2026
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Reply from LockRite Locksmiths

Hi Don, thank you for leaving a review. I'm pleased to hear we could help with prompt and friendly service. Ozzy.

Rated 5 out of 5 stars

Ian was great and arrived within 30…

Ian was great and arrived within 30 minutes of us calling. He didn’t have the part on the day but secured the window and came to fit the new mechanism. Very friendly. Thank you!

February 18, 2026
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Reply from LockRite Locksmiths

Thank you for taking the time to leave a review we always appreciate our customers feedback. I'm glad to hear we could get all the issues with your windows sorted and I'm sure Ian will be delighted to read your comments. Thanks again, Ozzy.

Rated 4 out of 5 stars

Kept me informed door lock change throughout the process…

Kept me informed throughout the process but would have liked to know hourly rate and estimate time it would take.

February 17, 2026
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Reply from LockRite Locksmiths

Hi Sarah, thank you for leaving a review. I'm pleased to hear we could keep communication throughout and get everything sorted however obviously it is hard for us to estimate a time and price until everything is fully assessed. Ozzy.

Rated 5 out of 5 stars

Colin was great from start to finish…

Colin was great from start to finish and did a great job for us. Would definitely recommend him and his work.

February 18, 2026
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Reply from LockRite Locksmiths

Hi Nick, thank you for taking the time to leave a review. Colin is always exceptional at his work and I'm sure he will be delighted to read your comments. Thanks again, Ozzy.

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Rated 5 out of 5 stars

Very good

Very good, fast ,efficient service

February 17, 2026
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Reply from LockRite Locksmiths

Hi Julie, thank you for taking the time to leave a review. I'm happy to hear we could help with fast and efficient service. Ozzy.

Rated 5 out of 5 stars

Very professional and friendly and…

Very professional and friendly and informed me exactly what was needed. Very good service.

February 17, 2026
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Reply from LockRite Locksmiths

Hi Janet, thank you for taking the time to leave a review. I'm happy to hear we could get out you and fix the issue especially with very good service. Thanks again, Ozzy.

Rated 5 out of 5 stars

ARRIVED ON TIME GOT THE LOCK OPEN…

ARRIVED ON TIME GOT THE LOCK OPEN WITHIN THE HOUR NEW LOCK INSTALLED HAPPY

February 17, 2026
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Reply from LockRite Locksmiths

Hi David, thank you for leaving a review. I'm pleased to hear we could get out to you for a time arranged and get your new lock installed and working better than ever. Thanks again, Ozzy.

Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!! Was locked out my house late at night and he traveled over 30 miles to help me!! Was so polite and worked his magic so quick. Thank you so much for helping me out when I needed it!!

February 14, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Shannon, thank you for taking the time to leave a review. I'm very happy to hear we could get you back into your property and I'm glad you were pleased with the final results. Thanks again, Ozzy.

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Rated 5 out of 5 stars
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Reply from LockRite Locksmiths

Hi Dawn, thanks for leaving a review. I'm pleased to hear we could could get out to you for the time agreed and help especially with great service. Ozzy.

Rated 5 out of 5 stars

Steve - highly recommend

Steve was amazing, he arrived quickly to help me in my hour of need! Unfortunately a botched job from a different company left me locked out! Steve was very professional, highly skilled and was able to fix the not so simple problem! I would highly recommend him thank you so much!

February 14, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Chantelle, thank you for taking the time to leave a review. I'm pleased to hear we could get you back into your property and I'm sure Steve will be delighted to read your comments. Ozzy.

Rated 5 out of 5 stars

Perfect

Mick arrived on time as agreed and the job was carried out quick and efficiently - great guy

February 13, 2026
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Reply from LockRite Locksmiths

Thank you for taking the time to leave a review we always appreciate our customers feedback. Mick is always exceptional at his work and I'm sure he will be delighted to read your comments and I'm pleased to hear the job was carried out quickly and efficiently. Thanks again, Ozzy.

Rated 5 out of 5 stars

A good job done for a reasonable…

A good job done for a reasonable price.Changed Yale and mortice locks efficiently.

February 5, 2026
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Reply from LockRite Locksmiths

Hi Mike, thank you for taking the time to leave a review. I'm happy to hear we could get your locks changed and working better than ever and I'm pleased to hear you thought the prices were reasonable as we do aim to keep them as low as possible. Thanks again, Ozzy.

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Rated 5 out of 5 stars

Prompt arrival

Prompt arrival. Job done quickly and without fuss.
Pleasant, polite workman.

February 11, 2026
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Reply from LockRite Locksmiths

Hi Keith, thank you for taking the time to leave a review. I'm happy to hear we could sort out the problem quickly and without any fuss and we will always be here to help if needed again in the future. Thanks again, Ozzy.

Rated 5 out of 5 stars

Alan knew what he was doing

Alan knew what he was doing. Very polite and efficient. Did an excellent job job

February 12, 2026
Unprompted review
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Reply from LockRite Locksmiths

Hi Linda, thank you for taking the time to leave a review. Alan is always exceptional at his work and I'm sure he will be delighted to read your comments. Ozzy.

Rated 5 out of 5 stars

An excellent locksmith

Our locksmith was excellent. Rob is a local man, he arrived when he said he would; quickly identified the problem and fixed the lock quickly. We were charged a fair price and he even made up 2 new keys for us.
We would definitely recommend him to anyone who needs a good, friendly and knowledgeable locksmith.

February 3, 2026
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Reply from LockRite Locksmiths

Hi Andrew, thank you for leaving a review. Rob is always exceptional at his work and I'm sure he will be delighted to read your comments and I'm glad to hear you thought the prices were reasonable as we do aim to keep them as low as possible. Thanks again, Ozzy.

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