Lock Shop Direct Reviews 

Prompt and first class service will definitely use again in the future

Ordered a replacement cylinder at a very competitive price and it was delivered the next morning. Very pleased with service provided and will use again and recommend to others.

A very courteous telephone manner and superb product knowledge.
Old fashioned customer care !
Well done

Avoid this company.

I purchased items with this company. They then contacted me to advise they didn’t have the items in stock. They cancelled the order. I’m now struggling to get my refund.

Clearly selling stuff they haven't got in stock , I placed a order for 2 keypad locks and said its in stock after placing the order rings me up we haven't got it in stock , we are canceling your order

Poor seller

Update: Since posting this review, a director from Lock Shop Direct contacted me personally, reviewed the full correspondence and resolved the matter properly. The outstanding refund was paid and my £5.50 return postage was also reimbursed. I appreciated the way the issue was handled once it was escalated, and I’ve updated my rating to reflect that.

I placed an order for a handle but realised almost immediately that I had ordered the wrong one. I first replied to the confirmation email, which went to a no-reply address, but two minutes later I sent the cancellation request to the correct returns email address. Despite that, the item was dispatched the following day.

I had also paid for next working day delivery, but the item was dispatched on a Thursday and did not arrive until the Monday.

The return process was then unnecessarily slow. I had to email and call several times before receiving the returns paperwork, and I also had to pay £5.50 to send the item back.

The item itself was refunded, but initially only £13.74 of the £21.54 total payment was returned, with the £7.80 delivery charge left out.

To be fair, staff on the phone were polite, and once the issue reached a director it was handled very well and fully resolved.

My original experience with the cancellation and return process was frustrating, but the company ultimately put things right and dealt with the complaint professionally.

Placed an order and received the next day as promised.

Discounted prices and extremely happy with the service. Saved me £100s on quoted services from local locksmiths.

Thank you all at LSD.

Prompt delivery

Good range of items. Good stock levels. Good prices and quick delivery.

Buying and sending the product was easy and in time

Great service, quick delivery and good price

Product arrived, as described and within 18 hours of ordering online. Thank you!

Easy to order, customer service easy to contact and responsive. Product arrived quickly well packaged and installed without issues.

Great website, they have every you need to fix a door. Super quick delivery.

Quick response to my enquiry on the phone

Item was spot on. Very easy and quick to order. Packaging was perfect. Very fast delivery.

Found what I needed
Item arrived quickly
Did the Job
Made me look competent
Got paid
Everyone happy

Issue free. Thankyou.

Excellent product, service and price. Needed 2 mechanisms urgently and stumbled across Lock Shop thankfully. Arrived 2 days later due to late order by myself but packaging was great and the mechanisms are faultless. I contacted customer servies as I had hoped for next day delivery and they were fantastic in assisting me. Can't rate them any higher 5*****