Locksmith Service Reviews 

88
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff arrive promptly when people are locked out and complete jobs very efficiently. People appreciate the professional and polite approach of technicians, noting they explain the work clearly and cause zero damage. Consumers seeking reliable help share the excellent communication, rapid response times, and reassuring support during stressful emergencies. Some reviewers were not happy with unexpected high costs, noting that final bills significantly exceeded initial phone estimates. A few individuals also felt pricing lacked transparency, leading to frustrating experiences when paying for the completed services.

What people talk about most

Service

Reviewers mention positive feedback about service, frequently highlighting fast arrival times and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising technicians for their prompt arrival,... See more

Price

People report ambiguous experiences with price, as opinions on costs vary significantly among consumers.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

RICKY IS VERY KIND & UNDERSTANDING. VERY PATIENT & EXPLAIN THE JOB REQUIRED. ALSO RECOMMENDED THE RIGHT PRODUCT TO REPLACE THE DOOR LOCK. CARES ABOUT THE CUSTOMER. HAD A NICE EXPERIENCE WITH RICKY.... See more

Rated 5 out of 5 stars

Excellent service from start to finish !The locksmith was professional,friendly,and arrived quickly.The job was completed efficiently and to a very high standard. I’m very happy with the service and... See more

Rated 5 out of 5 stars

Thank you so much I really appreciate you work and support I really want to thank to the Ricky he is the amazing person and I highly recommend the company problem it been resolved in less than half an... See more

Rated 5 out of 5 stars

Polite and fast service. Made a great recommendation for a new lock for a very reasonable price. Would highly recommend.


Company details

  1. Locksmith

Information provided by various external sources

We are trained, qualified locksmiths with many years experience in the trade. We are based in London, with local staff across the capital, which allows us to respond to all call outs within 30 minutes. All of our staff have the relevant industry accreditations and are full CRB checked for your peace of mind.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

88 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(88)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Excellent locksmith service! Fast response, professional attitude, and high-quality workmanship. The job was completed quickly and efficiently, with great attention to detail. Friendly, reliable, and fairly priced. I highly recommend this locksmith to anyone looking for a trustworthy and skilled professional. I will definitely use their services again in the future.

July 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant service!

Brilliant service! The locksmith technician arrived quick as advised on the phone. Ivan treated us very with a lot of professionality and took his time to find the best solution for us. He use some special tools and picked the lock in just a few minutes, letting me in. Price was 99£ as he mentioned on arrival. Highly recommend!

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

Please don’t use this company

Please don’t use this company! Total scammers. ‘John’ turned up and said he couldn’t open the lock, he’d have to drill the lock out and replace the whole lock as it’s a top security lock (which it isn’t). He said it would be £300 to enter the door, then at least £300 to replace lock and this didn’t include labour or VAT. So at least £800 which was a total joke. It felt suspicious so I said I’d get a different quote but I still had to pay the £60 call out fee. I’ve now got a reliable locksmith coming round and it will all cost £80.
I wish I hadn’t panicked and phoned this company without reading the reviews.
The 5 star reviews are obviously all fake.
This company preys on people who are in need. Really sad

July 14, 2026
Unprompted review
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Rated 1 out of 5 stars

This is a scam. Don't use them.

Shameless scammers. This obviously isn't a real company. DON'T USE THEM!

After getting me access into my flat when I locked myself out, they wanted to charge a DISGUSTING amount for access and lock replacement.

There is no address or phone number for the company. Their so-called office is a call centre and they just send you round in circles. This is a con.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam, avoid at all costs

My daughter was locked out, late at night while I was 100 miles away. She called them and was quoted from £49 and there was no callout charge. We were expecting around £150 realistically though for drilling a lock and replacing it.

Originally she was told it would be 30 minutes, but it actually took over 1.5 hours to arrive. On arrival, the guy says £125. He first tried drilling out one of the backdoor locks before she stopped him when he told her it would double the price. The lock was already ruined though and I've had to replace it, anyway.

After drilling out the front door lock, he told her the BSI kite mark on the lock meant it was a "high security" lock, so was more expensive and then proceeded to bump the price, telling her it was for VAT and a weekend callout charge. All told, he bumped the price up from the original £125 quoted to £252.

He then left her with the drilled-out lock still in the door and no way to secure the house. Did not replace the lock, just left.

I have now replaced both locks which, due to how badly they were drilled, was quite tricky because the barrels were such a mess.

Avoid this company at all costs, find anyone else with a better rating. They seem to make up the costs as they go and have no clue what they're doing.

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

Hi I don't want to give at least one…

Hi I don't want to give at least one star to this company just to put the reviews.this people are totally scammers .we call them yesterday they sent a person he came with all equipments but he is just pretending like doing work but he doesn't know any thing he charges the price price 49 £ .please don't try to call them and book the service with them.i don't recommend at all.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Don’t use.
It was meant to be 25 minutes , chased after 45 min and it was another 25 min then cancelled and moved to the morning. Quoted £49 plus barrel after explaining the job. Told £150 + vat labour and £160+vat for barrel upon arrival!
When I called the office to challenge it I was called a liar

April 10, 2026
Unprompted review
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Rated 1 out of 5 stars

WARNING - Do not use this company

WARNING - this is a scam!

The price they quoted was inflated by 20 times when the bill came. But worse than that, they charged me for a high security lock, and only installed a basic one. I now need to pay for a new lock.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Scam - Overcharged

My wife got locked out of our house at night when I was out of town. She got this locksmith from Google and called the number. On the phone they said they can pick the lock and it will be ~£150.

When they got to the house they claimed they couldn't pick the lock and had to drill and replace it. She asked them for a price but they kept saying they can't tell without looking inside.

Once they replaced the lock the bill came to £960. She felt intimidated and was asked to sign an invoice that said she agreed to the price before the work was done and was forced to pay on the spot.

This company is a gigantic scam. All of these positive reviews are fake. The only real review is from the other person who said they were similarly scammed.

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

Overpriced -Scam

We called the contact number on that website last Sunday the 31st of September, to assist us in unlocking our flat door. Locksmith from the company came and have successfully unlocked the flat door, he then assembled new lock (ASTRA) and new door knob with 3 sets of keys. Upon finishing, he told us the itemised job order he did, that have amounted to £1,447.20 which we believed that we have been overpriced.

August 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Cameron from Ponteland was amazing

Cameron from Ponteland was amazing. He was patient, kind and understanding. He was here promptly, and went above and beyond to get us back in the house. If all of the employees at LS Locksmiths are at his standard, I would strongly recommend never going anywhere else. Five stars, cannot recommend enough.

October 13, 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I rang Fletchers Locksmith services as i had locked myself out of the house the owner Paul Fletcher was at my house within 15 minuates he could see i was upset as i hadnt been well this man was so caring changed my lock within 10 minuates cleaned around where he had worked he was very polite as well as proffessional if i ever need a lock smith again i wouldnt hesitate to ring this locksmith i can highly recommend this company as his rates are excellent too.

May 13, 2020
Unprompted review
Rated 5 out of 5 stars

I would recommend GPB Locksmiths

I would recommend GPB Locksmiths. Gary was brilliant, friendly, fast and very efficient and professional. His experience shone. He put my mind at ease changing all my locks on my doors. I felt safe, Thank you Gary.

January 3, 2019
Unprompted review
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Rated 5 out of 5 stars

Excellent locksmith!

My key snapped in the lock and he was there in 20mins and had me inside my flat in under 10mins... Excellent speedy service and a nice guy, you can't ask for more than that!

November 2, 2014
Unprompted review

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