Locksmiths & Locks Ltd Reviews 818

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and positive attitude of the staff. Many people appreciate the efficient contact process and the quick response times, which contribute to a smooth and positive customer service experience. Some people were dissatisfied with the communication regarding promised callbacks, noting that they did not receive the expected updates. However, the majority of consumers found the overall service to be highly professional and effective.

What people talk about most

Service

Users describe positive interactions with service, highlighting promptness, efficiency, and professionalism.... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently describe technicians and... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers frequently praise the clear and consistent... See more

Response time

Customers generally express satisfaction with response times. Many reviewers highlight fast and efficient... See more

Customer service

People report positive experiences with customer service. Many reviewers highlight the politeness, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted RAC with regards key replacement and they nominated this company because they had knowledge of Toyota vehicle's. The locksmith turned up first thing in the morning it was bucking it down... See more

Rated 5 out of 5 stars

The operator arrived promptly as promised and efficient and effectively carried our a replacement and reprogramming for my key and car. Very impressed with the service which I hope l don't need t... See more

Rated 5 out of 5 stars

Fantastic service at my home address. Friendly and helpful locksmith to help me with my damaged and unusable car key. Very knowledgeable and efficient, even on a cold day :o) I would not hesitate... See more

Rated 5 out of 5 stars

Overall a great experience; apart from a promised call back. The Company made contact to change my van key through my RAC key cover policy. The lady took all my details down & promised me a ca... See more


Company details

  1. Emergency Locksmith Service
  2. Locksmith

Written by the company

Specialist Auto Locksmiths Services Lost Car, Van and Truck Keys Replaced Spare Keys for Car, Van and Truck Keys Locks changed and Keys Deleted Broken Keys Repaired Vehicles Professionally Unlocked/Opened 24/7 365 Covering England, Wales, Scotland and Northern Ireland Home and Commercial Locks, supplied and installed


Contact info

4.9

Excellent

TrustScore 5 out of 5

818 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service.

Communication was good booking in a date and time and arrived within the alloted time allocation.

Engineer was polite and efficient at his job.

February 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Perfect service

The service i received was perfect, the locksmith phoned me 30 minutes before he arrived so that I could leave work and meet him at my home. He was very friendly and polite and didn't take long to programme and cut key for my car. I would definitely use them again A+ service

February 16, 2026
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Rated 5 out of 5 stars

Great Service

Brad was polite and courteous. Arrived when he said he would. Fully explained the process and tested the key to ensure it worked, before leaving.

February 14, 2026
Unprompted review
Rated 4 out of 5 stars

Efficient and friendly

Replacement spare key service through RAC.
John called me few days before and prior to arrival to confirm details. Very friendly and efficient service took just over an hour for new key! Would use again

February 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Fergal

Fergal, was a gentleman throughout the whole experience from start to the finish he was extremely helpful. He was very courteous. He had my new key cut and programmed in no time. and had my back on the road again. I would have no hesitation in recommending him to anyone.

February 9, 2026
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Rated 5 out of 5 stars

I contacted RAC with regards key…

I contacted RAC with regards key replacement and they nominated this company because they had knowledge of Toyota vehicle's. The locksmith turned up first thing in the morning it was bucking it down but he got on with the job and presented me with a new key. The locksmith was polite. informative and knew his stuff.

February 4, 2026
Unprompted review

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