Locksmiths & Locks Ltd Reviews 818

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and positive attitude of the staff. Many people appreciate the efficient contact process and the quick response times, which contribute to a smooth and positive customer service experience. Some people were dissatisfied with the communication regarding promised callbacks, noting that they did not receive the expected updates. However, the majority of consumers found the overall service to be highly professional and effective.

What people talk about most

Service

Users describe positive interactions with service, highlighting promptness, efficiency, and professionalism.... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently describe technicians and... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers frequently praise the clear and consistent... See more

Response time

Customers generally express satisfaction with response times. Many reviewers highlight fast and efficient... See more

Customer service

People report positive experiences with customer service. Many reviewers highlight the politeness, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted RAC with regards key replacement and they nominated this company because they had knowledge of Toyota vehicle's. The locksmith turned up first thing in the morning it was bucking it down... See more

Rated 5 out of 5 stars

The operator arrived promptly as promised and efficient and effectively carried our a replacement and reprogramming for my key and car. Very impressed with the service which I hope l don't need t... See more

Rated 5 out of 5 stars

Fantastic service at my home address. Friendly and helpful locksmith to help me with my damaged and unusable car key. Very knowledgeable and efficient, even on a cold day :o) I would not hesitate... See more

Rated 5 out of 5 stars

Overall a great experience; apart from a promised call back. The Company made contact to change my van key through my RAC key cover policy. The lady took all my details down & promised me a ca... See more


Company details

  1. Emergency Locksmith Service
  2. Locksmith

Written by the company

Specialist Auto Locksmiths Services Lost Car, Van and Truck Keys Replaced Spare Keys for Car, Van and Truck Keys Locks changed and Keys Deleted Broken Keys Repaired Vehicles Professionally Unlocked/Opened 24/7 365 Covering England, Wales, Scotland and Northern Ireland Home and Commercial Locks, supplied and installed


Contact info

4.9

Excellent

TrustScore 5 out of 5

818 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The whole service was very…

The whole service was very professional. I was kept informed of timescales, given a time slot and when the mechanic arrived he was polite, courteous and professional. A good service and I’m delighted with the product.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Overall a great experience

Overall a great experience; apart from a promised call back.

The Company made contact to change my van key through my RAC key cover policy.
The lady took all my details down & promised me a call back very shortly to confirm a time for the next day. I received no call.
I called them back the next day to confirm an afternoon time slot. I was given a 2hr time slot window.
The locksmith operative duly arrived within the 2hr window. He was very professional & had my new van key cut & chipped within 20 mins.
I can’t fault the Locksmith. He was excellent.
Overall I was very happy with the service offered.

February 4, 2026
Unprompted review
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Rated 5 out of 5 stars

They were very friendly

They were very friendly, kept me notified what time they would arrive.
Very happy with the service they provided, I would definitely recommend them to family and friends.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, lost my car key and thankfully had keycare, took a week from start to finish to have my new key sorted. Ryan was brilliant, arrived exactly when he said he would, got my new key programmed in and sorted my spare key that wasn’t working properly. Fast, friendly and professional. Would highly recommend.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Once my claim was accepted, I was contacted by these locksmiths & the technician arrived fairly quickly. It took some time to create the new car key, as the new key is not quite the same as the older keys. The technician was very polite & professional.

January 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Quick, Efficient & Friendly!

I had a key replaced on my car after losing it, locksmiths &locks offered great communication! They travelled all the way to the Isle of Wight and checked in with me often to let me know when they would be coming. Super friendly and got the job done really quickly and efficiently. So grateful, thank you! ☺️

January 27, 2026
Unprompted review
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