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Logan & Cove Reviews 

422
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the mattresses for their exceptional comfort and support, often noting improved sleep quality and reduced pain. The ordering process is generally straightforward, and many appreciate the fast, timely delivery of purchases, along with the high quality of other products like bed frames, sheet sets, and pillows. However, some customers noted concerns regarding mattress durability, with a few experiencing sagging or lack of support. There were also mentions of issues with after-sale service, including slow or unclear communication about returns. A small number reported receiving incorrect items or minor delivery inconveniences, such as damaged packaging or orders not arriving as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the comfort and... See more

Quality

Customers consistently note positive experiences with quality, praising the mattresses for being comfortable,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and timely... See more

Order

People report positive experiences with order, highlighting a smooth and easy ordering process, quick... See more

Service

Clients share positive opinions on service, with many reviewers appreciating the quality and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience was fantastic! The new mattress arrived quickly and set up was very easy, although I would recommend two people moving it around as it was heavy for one person. The mattress has chang... See more

Rated 5 out of 5 stars

We took a bit of a chance buying the mattress online and going strictly on description and customer reviews. We are definitely not disappointed. The mattress is amazingly comfortable and was easy to... See more

Company replied

Rated 5 out of 5 stars

We have only had the mattress for about one month, but so far we are liking it. There were some concerns regarding the delivery...late at night arrival for mattress around 8pm! Driver didnt have hand... See more

Company replied

Rated 5 out of 5 stars

The packages arrived fairly promptly, albeit not at the same time. Going beyond the hit and miss delivery, more importantly the product is fantastic. Clearly the best bed we've ever purchased, and t... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store

About Logan & Cove

Written by the company

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Logo

Turn your bedroom into a sanctuary. Since its inception, the Logan & Cove luxury hybrid mattress collection has combined the finest elements of both cooling gel foam and traditional coil-style mattresses to deliver a balanced and supremely comfortable sleep surface.

Enjoy access to the finest quality available in Canadian mattress stores with the unrivalled value and convenience of online retail. That's the Logan & Cove advantage.

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The Logan & Cove Advantage



Temperature-Regulating

Features a combination of multiple cooling surfaces and guided air circulation for all-night comfort.



Perfect Firmness

Tailored for Canadian sleep preferences and further enhanced for pressure-point relief.



Zero Motion Transfer

Minimizes sleep disturbances to promote feelings of calmness and vitality during the day.

Shop Mattresses


Why Choose Logan & Cove?


We know you want to find the perfect mattress. That's why we offer a 365-night sleep trial with every Logan & Cove mattress purchase. Take your time – up to a full year – to immerse yourself in unparalleled luxury, and experience the difference for yourself. If you're not completely satisfied, returns are free and you get a full refund.


When you choose Logan & Cove, you're choosing Canadian excellence. Our expertly crafted mattresses are made in Canadian factories, with the finest materials, and shipped right to your doorstep. We combine traditional craftsmanship with state-of-the-art technology to deliver unparalleled quality and comfort.


Dispatched promptly and delivered directly to your front door, you are only days away from enjoying your Logan & Cove luxury mattress in your own home.

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*Shipping fees may apply for some remote locations.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

422 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(422)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

NIce comfortable bed enjoying it so…

NIce comfortable bed enjoying it so far, Had issue with free deliver but they want 250.00 for rural?

February 22, 2025
Unprompted review
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Reply from Logan & Cove

Hey! We're so glad to hear you're enjoying your new mattress so far. Since we partner with third-party couriers, we unfortunately don't have control over all aspects of the delivery process, including which areas are considered 'remote', and therefore have an added shipping fee. We'd recommend getting in touch with our care team regarding any shipping charges you may be seeing or wondering about, they'd be able to provide some insight. They're available at support@loganandcove.ca or 1-866-835-1804, and would be happy to help!

Rated 5 out of 5 stars

Excellent product

We bought a mattress from L&C which we love so thought we would try their pillows. Great choice. Love the pillows too! Will definitely recommend L&C

February 21, 2025
Rated 5 out of 5 stars

Quality product and good customer…

Quality product and good customer service.

February 26, 2025
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Reply from Logan & Cove

Hi Gaston, we are so glad to hear you think so. Thank you for your support, and for taking the time to share your experience with us. We're wishing you many more nights of restful sleep!

Rated 5 out of 5 stars

From our first night that received the…

From our first night that received the mattress we have had the best sleep ever. The comfort level in the room is amazing. I only wish I had purchased one sooner.. you will be more than happy with these mattresses. I also bought the sheets and they're amazing..

September 26, 2024
Unprompted review
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Reply from Logan & Cove

Hi Terry, we are so pleased to hear that your Logan & Cove is already providing you with restful nights of sleep. Thank you very much for taking the time to share your experience with us!

Rated 5 out of 5 stars

We have had two mattresses…

We have had two Frontier mattresses since September. One king and one full/ double. Both are really comfortable and just what we needed. The sheets that came with them are really nice quality and have 16” or so pockets. The mattresses will accommodate sheets with 15” pockets but I like the ones with slightly deeper pockets. Customer service and delivery were excellent.

February 26, 2025
Unprompted review
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Reply from Logan & Cove

Hi, Martha! We are so pleased to hear that both of your Frontier mattresses have met your expectations and that your sleep accessories were the cherries on top. We greatly appreciate you taking the time to share your experience with us. Happy sleeping!

Rated 5 out of 5 stars

6month update

We have had our mattress for around 6 months now, sleeping so much better than our old mattress. The Logan and cove has been great, good edge support; no dips have started for form, we have rotated it at the 3mo. And now again at 6mo. And everything is feeling great!

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt Service

We live in a rural area and we were sent emails regularly to track our package. We have two of the mattresses now and thoroughly enjoy our sleep on them.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Speak with real people

Actually got to deal with real people to deal with a special request. Am very pleased with my new mattress, very comfortable and supportive.

February 12, 2025
Rated 5 out of 5 stars

Great customer service

Bought a mattress in 2019. Had a problem this year. Dealt with Shawn at customer service. Shawn Was very friendly, attentive and helpful.

The problem was solved to my satisfaction.
Thank you

February 10, 2025
Unprompted review
Logan & Cove logo

Reply from Logan & Cove

Hey, Paul. We are happy to hear that our customer care team was able to help you find a satisfactory solution! We appreciate your feedback and wish you the best on your sleep journey.

Rated 5 out of 5 stars

Our order arrived ahead of the promised…

Our order arrived ahead of the promised time. We were a bit skeptical ordering this product online but we were extremely pleased with the bundle and mattress quality. The guarantee and product tryout period exceeded our expectations. We’re enjoying the comfort and luxury of the mattress.

February 11, 2025
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Reply from Logan & Cove

Thank you for taking a leap of faith with us, Claude. We are thrilled to hear you're enjoying the comfort of your new Logan & Cove mattress and sleep accessories. We are always here to offer support should you need any assistance. Wishing you many restful nights of sleep to come!

Rated 5 out of 5 stars

Just as advertised

From the initial phone call, the staff was professional and knowledgeable, and helped me with my decision to purchase

February 6, 2025
Rated 5 out of 5 stars

All questions I had were answered

All questions I had were answered , mattress arrived when expected and am enjoying comfortable nights

January 27, 2025
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Reply from Logan & Cove

We are thrilled to hear that, Vicky. Thank you for taking the time to share your experience with us, and happy sleeping!

Rated 5 out of 5 stars

This is our second Logan & Cove…

This is our second Logan & Cove Mattress, this one will be in the master, moving the older one to our guest room. Great buying experience, wonderful mattress, couldn't be happier. We'll be a repeat customer yet again!

January 29, 2025
Rated 5 out of 5 stars

King is King!

We've now had 2 weeks to sleep on our Logan & Cove King mattress. I was worried I'd be sleeping out of reach from my partner but... I have to say, the extra room means I get to avoid his tossing and turning AND I'm having the best sleeps on this ultra comfortable mattress. Oh and by the way, the service with L&C is gold star. We continue to order bed linens from them - so luxurious.

January 26, 2025
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Reply from Logan & Cove

Wow, Linda! Thank you for taking the time to share your experience with us. We're thrilled to hear it's been a positive one, and that your new King Logan & Cove mattress was the perfect upgrade for your sleep! Enjoy your restful nights to come.

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