Our experience was fantastic! The new mattress arrived quickly and set up was very easy, although I would recommend two people moving it around as it was heavy for one person. The mattress has chang... See more
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Review summary
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We took a bit of a chance buying the mattress online and going strictly on description and customer reviews. We are definitely not disappointed. The mattress is amazingly comfortable and was easy to... See more
Company replied
We have only had the mattress for about one month, but so far we are liking it. There were some concerns regarding the delivery...late at night arrival for mattress around 8pm! Driver didnt have hand... See more
Company replied
The packages arrived fairly promptly, albeit not at the same time. Going beyond the hit and miss delivery, more importantly the product is fantastic. Clearly the best bed we've ever purchased, and t... See more
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Company details
About Logan & Cove
Written by the company
Turn your bedroom into a sanctuary. Since its inception, the Logan & Cove luxury hybrid mattress collection has combined the finest elements of both cooling gel foam and traditional coil-style mattresses to deliver a balanced and supremely comfortable sleep surface.
Enjoy access to the finest quality available in Canadian mattress stores with the unrivalled value and convenience of online retail. That's the Logan & Cove advantage.
The Logan & Cove Advantage
Temperature-Regulating
Features a combination of multiple cooling surfaces and guided air circulation for all-night comfort.
Perfect Firmness
Tailored for Canadian sleep preferences and further enhanced for pressure-point relief.
Zero Motion Transfer
Minimizes sleep disturbances to promote feelings of calmness and vitality during the day.
Why Choose Logan & Cove?
We know you want to find the perfect mattress. That's why we offer a 365-night sleep trial with every Logan & Cove mattress purchase. Take your time – up to a full year – to immerse yourself in unparalleled luxury, and experience the difference for yourself. If you're not completely satisfied, returns are free and you get a full refund.
When you choose Logan & Cove, you're choosing Canadian excellence. Our expertly crafted mattresses are made in Canadian factories, with the finest materials, and shipped right to your doorstep. We combine traditional craftsmanship with state-of-the-art technology to deliver unparalleled quality and comfort.
Contact info
900-9707 - 110 Street NW, T5K 2L9, Edmonton, Canada
- 1-866-835-1804
- support@loganandcove.ca
- loganandcove.ca
4.5
Excellent
418 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Mattress - Great Value
Outstanding Mattress and great value. It has saved my sleep and indeed enriched my life.
May 22, 2025
Lovin our new bed
From start to finish, viewing bed, ordering bed to receiving bed was fantastic. We’ve been sleeping on for a couple of weeks and sleeping better then before and comfortably. The bedding and pillows that we received free with our purchase are so cozy and comfortable. The dealings with had with customers service although minimal were handled very professionally and they were all so kind.
May 21, 2025
Best Mattress
Great service, fast delivery and amazing mattress ! Love your product! The best mattress I’ve bought.
May 11, 2025
Reply from Logan & Cove
Hi Wanda, we are so thrilled to hear you're a big fan of your Logan & Cove Choice so far. We hope it's helping you get excellent nights of sleep. Thank you for taking the time to share your experience with us!
Outstanding Service!
Logan and Cove truly sets the bar when it comes to customer service. Every interaction I’ve had with them has been nothing short of exceptional. Their team is consistently friendly, professional, and genuinely committed to making sure you’re completely satisfied.
What really stands out is how they go above and beyond time and time again. In a world where good customer service is becoming rare, they are a refreshing exception, Erin is great and has been amazing throughout!
April 30, 2025
Mattress didn't even last 2 years
EDIT - May 27th 2025 - Got a call from Logan & Cove today. They saw my reviews and after they went through the entire log of emails and my comments, I was offered a full refund. So I'm changing my score. However, I'm still wary because of a question I have: if I hadn't raised such a fuss, would I have ever gotten any resolution? Because at the end of the call, I was asked to 'remove your reviews'. So, was the refund because of the bad service, or because they want only good reviews? I don't know.
Previous review under line
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Bought a mattress from Logan & Cove in 2023. It's 2025, and the mattress is causing me so much pain I've moved to sleep on the couch most nights.
Customer Service has not been helpful. It was suggested to me to go see my doctor when I contacted them about the mattress. I contacted them since said mattress is supposed to come with a 15 year warranty.
Got tired of the blatant attempts at avoiding responsibility and the lack of help. So I was forced to go and buy another mattress. The Logan & Cove one is going to be recycled.
I wasted 1300$ for a mattress that didn't last two years. That's a lot of money for me, and I had to borrow money to get the new mattress from another Canadian company.
April 13, 2025
Unprompted review
Reply from Logan & Cove
Hi, there. We’re truly sorry to hear about your experience. That’s not the level of comfort or service we aim to provide, and we understand how disappointing it must be.
Our customer care team may suggest speaking to a doctor when health concerns are mentioned, purely out of concern for your well-being, but we understand your concern was about the mattress. We want to assure you that we take warranty claims seriously and do require photos to assess potential defects.
If you're willing to share those images, our team would be happy to re-review your case. We have also escalated this to a senior representative to help find a resolution, if you're open to it. We appreciate your feedback and hope we can work toward a better outcome for you.
Great mattress
Great mattress and fast shipment - just love it!
It’s the second Pinnacle mattress I bought and won’t ever go for a different hybrid mattress again.
April 26, 2025
There mattress and customer service is…
There mattress and customer service is fantastic
April 7, 2025
Great Canadian made product.
Great Canadian made product.
Very comfortable and quick delivery.
March 30, 2025
Easy to order and return policy made…
Easy to order and return policy made shopping online stress free. Quick turnaround from ordering to delivery.
March 31, 2025
Mattress comfortable for side sleeper
The mattress has been ok for my hip and shoulder as a side sleeper. It is firmer than expected but the pillow top is very cushioning. It was an easy purchase and fast delivery. Works well with my existing temperpedic adjustable base.
March 17, 2025
Reply from Logan & Cove
Hey Cynthia. We're glad to hear that your Logan & Cove mattress has been working well with your base, and that delivery was fast. If you have any issues or concerns, feel free to contact our customer care team at support@loganandcove.ca or 1-866-835-1804 for support.
Very happy with our mattress
We bought a Logan and Cove mattress and couldn’t be happier! We reviewed and compared many boxes Canadian mattresses and ended up ordering from Logan and Cove. It came on time and we love it. It’s super comfortable and has edges so we can sit on the side of the bed. It’s well constructed. We are very pleased with our purchase.
February 6, 2025
Unprompted review
Great A-Z
Great A-Z : service, experience, call people we spoke to, and speed/delivery. Most importantly of all the mattress is FANTASTIC!
March 17, 2025
Reply from Logan & Cove
Thank you for your kind words, Julian! Enjoy your new mattress!
I'm happy with my soft beautiful bamboo…
I'm happy with my soft beautiful bamboo sheets, they seem like very good quality and are so comfortable. Nice to know there are still some reputable companies out there with good products and services if you look for them, never will I buy sheets on amazon or at a cheap box store again.
February 10, 2025
Unprompted review
Reply from Logan & Cove
Thank you for your kind words! We wish you great sleep on your new sleep goodies!
Incredible customer service/support.
Great products at great prices. And it’s Canadian!
March 16, 2025
My husband and I are very happy and…
My husband and I are very happy and satisfied, with our decision. First time buying a mattress on line, very satisfied with Logan & Cove.💜🥳
March 13, 2025
NIce comfortable bed enjoying it so…
NIce comfortable bed enjoying it so far, Had issue with free deliver but they want 250.00 for rural?
February 22, 2025
Unprompted review
Reply from Logan & Cove
Hey! We're so glad to hear you're enjoying your new mattress so far. Since we partner with third-party couriers, we unfortunately don't have control over all aspects of the delivery process, including which areas are considered 'remote', and therefore have an added shipping fee. We'd recommend getting in touch with our care team regarding any shipping charges you may be seeing or wondering about, they'd be able to provide some insight. They're available at support@loganandcove.ca or 1-866-835-1804, and would be happy to help!
Mattress very comfortable and firm
Mattress very comfortable and firm. Smooth delivery.
February 22, 2025
Excellent product
We bought a mattress from L&C which we love so thought we would try their pillows. Great choice. Love the pillows too! Will definitely recommend L&C
February 21, 2025
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