Purchased jeans online after seeking advice from a sales assistant by phone regarding size. Lady was quite correct when I went down a size for Sandwich jeans . Super buy - thank you
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a lovely waterproof parka in the Black Friday sale. Very pleased with it, practical and stylish. No issues from ordering online to receiving my package.
Company replied
I saw an online post for a silver longline gilet, which I liked. I visited the store and the sales assistant was very helpful to me in deciding what size to buy, and spent time with me. I purchased th... See more
Company replied
Friendly, helpful staff In the cafe, and throughout all the other departments. The premises were spotless. My husband and I had lunch. I bought a beautiful sweater, a staff member picked out a pair... See more
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Company details
Written by the company
Logans Fashions, established in the 1970's and has since become not just Northern Ireland's, but the UK's premier store for women's contemporary clothing, where you can find a curated collection of Europe's most stylish brands for womenswear and menswear. Our curated selection for womenswear features EsQualo, MAC Jeans, Naya, My Soul, Summum, Elsewhere, Yaya, Rino & Pelle, and more.
Contact info
232 Frosses Road, BT44 9Pu, Ballymena, United Kingdom
- 02827638656
- sales@logansfashions.co.uk
- logansfashions.co.uk
4.4
Excellent
86 reviews
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Replied to 20% of negative reviews
Typically replies within 1 week
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I purchased coat which wasn’t suitable…
I purchased coat which wasn’t suitable & returned on 11/12 & haven’t received my refund after sending numerous emails
December 9, 2025
Reply from Logans Fashions
Dear Marie,
Thank you for taking the time to leave us a review.
I am truly sorry to hear about the delay in processing your refund for the coat you returned. We aim to handle all returns promptly, and it is disappointing that this has not been the case for you.
There was a delay in matching your return as there were no return forms inside the parcel, so we have only been able to match it up now based on this review and email.
I can see that the refund for the return has been processed and you have been emailed also.
Once again, we sincerely apologise for the mix up.
Everyone at Logans Fashions
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Great shop and quality range of clothes
December 20, 2025
Unprompted review
Reply from Logans Fashions
Dear Gavin,
Thank you for taking the time to leave us a review. We are delighted to hear you think we are a great shop with a quality range of clothes.
We look forward to welcoming you back soon!
Everyone at Logans Fashions
Lovely Experience
Delightful store and coffee shop, the day I visited they had a small electricity outage, the staff were amazing and very chatty while waiting for the electricity to return, I bought a beautiful dress that day :)
I definitely recommend Logans Fashions.
August 28, 2025
Unprompted review
Reply from Logans Fashions
Dear Bell,
Thank you for taking the time to leave us a review. We are so pleased to hear you enjoyed your visit to our store and coffee shop, even with the unexpected electricity outage.
It is wonderful to know our team kept things cheerful and engaging while we waited for power to return, and that you found a beautiful dress to take home.
Your review means a lot to us, and we would love to welcome you back soon for another delightful experience!
Everyone at Logans Fashions
Very satisfied with response to my email
Well I am currently waiting on a returns form being issued to me to do an exchange of size. This will be the 3rd time of request. I did receive an email it would be sent over to my email on 16th December. That was the 2nd request. No email has arrived yet. If I don't receive the necessary exchange of size form by today . I will just return and get a refund.
December 16, 2025
Reply from Logans Fashions
Dear Sandra,
Thank you for taking the time to leave us a review. We are truly sorry for the delay in sending you the returns form for your size exchange. We understand how frustrating this must be, especially after multiple requests, and we appreciate your patience over this busy period.
I can see that we emailed you this morning with the paid return label and despatched your replacement size with Royal Mail 24 delivery.
We value you as a customer and hope to make this right so you can enjoy your purchase soon.
Everyone at Logans Fashions
Lovely waterproof parka
Purchased a lovely waterproof parka in the Black Friday sale. Very pleased with it, practical and stylish. No issues from ordering online to receiving my package.
November 28, 2025
Unprompted review
Reply from Logans Fashions
Dear Barbs,
Thank you for taking the time to leave us a review. We are thrilled to hear you are so pleased with your waterproof parka from our Black Friday sale, and that you find it both practical and stylish.
It is great to know the entire process from ordering online to delivery went smoothly for you.
We look forward to welcoming you back soon for more of our latest collections!
Everyone at Logans Fashions
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Staff so friendly and helpful
Staff so friendly and helpful . Always pleasant. Enjoy the restaurant and live the fashion wear. ❤️
December 19, 2025
Unprompted review
Reply from Logans Fashions
Dear Mrs M Fryers,
Thank you for taking the time to leave us a review. We are delighted to hear that you find our staff so friendly and helpful, and always pleasant. It is wonderful to know you enjoy the restaurant and love our fashion wear too.
We look forward to welcoming you back soon for another enjoyable visit!
Everyone at Logans Fashions
Love Logans
Love Logans the staff in ladies department & restaurant are so friendly & helpful they make you feel special,
December 16, 2025
Unprompted review
Reply from Logans Fashions
Dear Doreen,
Thank you for taking the time to leave us a review. We are thrilled to hear how much you love Logans!
Your kind words truly brighten our day and motivate the team to keep delivering that personal touch.
We look forward to welcoming you back soon for another wonderful visit!
Everyone at Logans Fashions
Staff are super friendly and helpful
Staff are super friendly and helpful. Great fashion and lovely coffee shop under one roof.
December 8, 2025
Unprompted review
Reply from Logans Fashions
Dear Janegorrod,
Thank you for taking the time to leave us a review. We are so pleased to hear you found our staff super friendly and helpful, and that you enjoyed our great fashion range alongside the lovely coffee shop all under one roof.
We look forward to welcoming you back soon for another enjoyable visit!
Everyone at Logans Fashions
Great place to shop
Great place to shop. Staff very friendly and very helpful.
Lovely restaurant too.
September 26, 2025
Unprompted review
Reply from Logans Fashions
Dear Jacqueline,
Thank you for taking the time to leave us a review. We are so pleased to hear you think Logans is a great place to shop and that our staff were friendly and helpful.
We look forward to seeing you again soon for more of our latest styles.
Everyone at Logans Fashions
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Friendly and very helpfull
Friendly, helpful staff In the cafe, and throughout all the other departments. The premises were spotless. My husband and I had lunch. I bought a beautiful sweater, a staff member picked out a pair of trousers (not in the sale) to try on that would set off the sweater and give me an idea how it might look as I was wearing a skirt. The full outfit looked amazing so I bought both.
August 16, 2025
Unprompted review
Reply from Logans Fashions
Dear AMoore,
Thank you for taking the time to leave us a review. We are so pleased to hear about your positive experience with our friendly and helpful staff across the cafe and all departments, as well as how spotless you found the premises.
We look forward to welcoming you both back soon for more enjoyable visits and great finds.
Everyone at Logans Fashions
Reply from Logans Fashions
Dear Susan d'Orleans,
Thank you so much for your kind review!
Everyone at Logans Fashions
I absolutely love this shop and what’s…
I absolutely love this shop and what makes it so personal is the great staff in all departments from ladies fashions to restaurant staff. The customer care is second to none and the food, fashion and interaction with customers is 100%
December 19, 2025
Unprompted review
Reply from Logans Fashions
Dear Karen Acheson,
Thank you for taking the time to leave us a review. We are absolutely thrilled to hear how much you love the shop and what makes it so special for you, from our wonderful staff across ladies fashions and the restaurant to the top-notch customer care.
Feedback like yours really motivates everyone here. We cannot wait to welcome you back soon for another fantastic visit!
Everyone at Logans Fashions
Ordered coat
Ordered coat, delivered on time, I have been to Logans Fashions in the past and store is lovely with staff who are very helpful.
November 20, 2025
Unprompted review
Reply from Logans Fashions
Dear Allison,
Thank you for taking the time to leave us a review. We are so pleased to hear your coat arrived on time and that you have fond memories of visiting our store in the past.
We look forward to welcoming you back soon, whether online or in person, for more of our latest collections!
Everyone at Logans Fashions
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Bought coat online
Bought coat online. Delivery was quick. Stopped into store to view other items, staff very helpful.
November 15, 2025
Unprompted review
Reply from Logans Fashions
Dear Kathy,
Thank you for taking the time to leave us a review. We are delighted to hear that your online coat purchase arrived quickly, and that our team in the store provided such helpful assistance when you popped in to browse.
We hope to see you again soon for more of our latest collections.
Everyone at Logans Fashions
Purchased jeans online after seeking…
Purchased jeans online after seeking advice from a sales assistant by phone regarding size. Lady was quite correct when I went down a size for Sandwich jeans . Super buy - thank you
December 19, 2024
Unprompted review
Reply from Logans Fashions
Dear Louise,
Thank you for taking the time to leave us a review. We are so pleased to hear that our sales assistant's advice over the phone helped you find the perfect size in those jeans.
It is wonderful to know you consider them a super buy, and we truly appreciate your kind words.
We hope to welcome you back soon!
Everyone at Logans Fashions
Lovely coat
Prompt delivery . Ordering was very easy. Very helpful staff .
November 5, 2025
Unprompted review
Reply from Logans Fashions
Dear Elizabeth,
Thank you for taking the time to leave us a review!
We are delighted to hear you love the coat and found our delivery prompt, the ordering process straightforward, and our staff so helpful.
Everyone at Logans Fashions
What a helpful service i received from…
What a helpful service i received from Valerie at Logan s fashion she helped me with my return and exchange from start to finish.
Also thanks to Gareth for his reassurance on the telephone.
Excellent customer service.
Further to above review I have needed to return the same coat for refund as it still was too big, however on this occasion I have been fobbed off with promises of returns labels being e mailed etc .
I have asked on a daily basis as to when I can expect this , to be told by both Gareth and Valerie that they are sorting it out but nothing has materialised.
So not such wonderful customer service after all.
November 1, 2025
Unprompted review
Reply from Logans Fashions
Dear Sally,
Thank you for taking the time to leave us a review. We are delighted to hear about the excellent service you received from Valerie and Gareth.
Our team always strives to make every experience as positive as possible, and feedback like yours truly motivates us.
We look forward to welcoming you back soon for more great finds.
Everyone at Logans Fashions
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I ordered a My Soul scarf off the…
I ordered a My Soul scarf off the website . When it arrived it was not the pattern shown online in the picture which was the one I needed .The one that arrived was not even on the website so I presume someone attached an incorrect picture in the beginning when uploading . I emailed them saying I had received the wrong pattern. I was delighted as they replied immediately saying they would look into it and get back to me . They didn’t get back to me so I emailed again . Still nothing . Worst customer service . I spent a lot of money with one of their rivals this season and there could’ve been much more business for them from me but not now. As a business person myself, I couldn’t recommend buying anything from this company if this is their customer service . Beyond poor .
August 19, 2025
Unprompted review
Reply from Logans Fashions
Hi Thea, we’re truly sorry for the disappointment with the My Soul scarf pattern and the delay in response.
This falls far below our usual standards. A member of the team has been alerted and will contact you directly today to resolve this fully, including a replacement or refund at your preference.
Your feedback is invaluable, and we’re committed to restoring your confidence.
I hope we can get this resolved.
Everyone at Logans Fashions
Wonderful customer service!
Wonderful customer service!
Gareth went above and beyond to ensure my order arrived on time.
February 17, 2025
Unprompted review
Reply from Logans Fashions
Thank you, Joanne!
Gareth will be delighted to hear he made such a positive impact. We always strive to go the extra mile, happy to have delivered on time!
Everyone at Logans Fashions
Excellent customer service!
Excellent customer service by Linda this morning :)
January 20, 2025
Unprompted review
Reply from Logans Fashions
Hi Catherine, Linda sends her thanks for the shout-out!
Excellent service with a smile (even over the phone) is what we’re all about!
Everyone at Logans Fashions
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