Logbook Money Reviews 

172
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Just finished paying off my logbook loan, really helped me out when I was in a bit of a hole money wise. Was in regular contact with Leo whose responses were always prompt and helpful. Also more than... See more

Rated 5 out of 5 stars

Extremely happy with my experience with them. I have an awful credit rating, these guys were Extremely helpful. Any missed payments were understood by them. If you need a loan and find it hard to get... See more

Rated 5 out of 5 stars

Leo was helpful from start to finish on the application process and goes into details clearly, very easy service to use. Thanks

Rated 5 out of 5 stars

What an experience, such great help from Rob and Leo, very understanding explained details. Very respectful, you are lucky to have such colleagues who are very caring. Thankyou for all your help..... See more

Company details

  1. Non-Bank Financial Service

Information provided by various external sources

Logbook Money offers logbook loans on your vehicle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

172 reviews

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4.8

All reviews

(172)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Andrew...

I have just completed paying my loan, It was over 18 months..
As we are all aware things can change in that time, yes..! they did for me. It become more difficult for me financially and I really needed help.

Andrew at logbook loans didn't let me down, he was amazing and very understanding. Due to his help, I was able to pay back my loan without a blemish against me.

You are a credit to the company and the customers that use it. Big thank you I couldn't have gotten through this without your help and support.

March 8, 2023
Unprompted review
Rated 5 out of 5 stars

Came to rescue when needed funds…

Came to rescue when needed funds quickly following a spell of homelessness, quick service and funds recieved quickly. Super company to do service with and would highly recommend. Yes interest is high but I suppose your paying as nobody else would help. Paid off loan early as now in better financial position but without help from them at start i wouldn't be where i am,Fantastic

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service.

This is not the first time iv used this company they are very professional and act promptly it getting you the loan paid out the same day. The management team are brilliant and will always been there to help should you need it. Brilliant company 5 star

January 27, 2023
Unprompted review
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Rated 4 out of 5 stars

Expensive but then these types of loans always are

Expensive but then these types of loans always are. Had no problems at all over the 18 months and they changed my weekly payments to monthly to make it easier for me to manage. Only gripe I've got is that its nearly impossible to get through to customer support on the phone. I eventually went through new sales who then got someone from customer support to call me back. I'm not really a fan of leaving messages on company voicemails.

The initial process to take out the loan was pretty simple and I had the money in no time. Don't be fooled by the same day money blurb though, this is the same day you have your car inspected and hand over the documents, not the day you apply.

Another small gripe is lack of communication from them. My loan finished a couple weeks ago and I had no communication from them telling me it was paid off (and that I had overpaid a bit), when I'd get my V5 back, etc. They would benefit from sending out annual statements or having an online portal to access your payment history (if they do have one I never found out about it).

Overall not bad.

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Andrew was extremely helpful

Andrew was extremely helpful, professional and friendly. The process was extremely easy, the checks were thorough and the communication from Andrew was regular and very helpful - all basis were covered and he was to hand with any questions. Would recommend to anyone looking to use!

September 9, 2022
Unprompted review
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Rated 4 out of 5 stars

Immediate and hassle free

Fast, efficient and professional. The whole process involved only 3 phone calls and a meeting to sign the final agreement. From the initial call from them I was paid in only 5 hours. Each of the 3 people I had contact with were concise, friendly and approachable, answering my questions fully.

March 18, 2022
Unprompted review
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Rated 5 out of 5 stars

Highly recommended 5 star

So easy to deal with, and very understanding. CompleteIy semless. I settled early, and it was all confirmed within 10 mins. Would definately recommend

February 21, 2022
Unprompted review
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Rated 5 out of 5 stars

Satisfied

From startvto finish . I dealt with Rob Davidson and he was very considerate & helpful and the whole process was simple & efficient.

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Very good service

All the staff members I've spoken too are very friendly and helpful, don't make you feel uncomfortable. Easy service to use, they don't push you to take out more than you want.

November 11, 2021
Unprompted review

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