Logbook Money Reviews 

173
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Rob was great not pushy at all gave me time to decide what I wanted to do very easy process, which has helped me out of a jam when I needed lump sum straight away rather than having to save up my wage... See more

Rated 5 out of 5 stars

Just finished paying off my logbook loan, really helped me out when I was in a bit of a hole money wise. Was in regular contact with Leo whose responses were always prompt and helpful. Also more than... See more

Rated 5 out of 5 stars

Extremely happy with my experience with them. I have an awful credit rating, these guys were Extremely helpful. Any missed payments were understood by them. If you need a loan and find it hard to get... See more

Rated 5 out of 5 stars

What an experience, such great help from Rob and Leo, very understanding explained details. Very respectful, you are lucky to have such colleagues who are very caring. Thankyou for all your help..... See more

Company details

  1. Non-Bank Financial Service

Information provided by various external sources

Logbook Money offers logbook loans on your vehicle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

173 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(173)

26 reviews in the last 12 months

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Rated 3 out of 5 stars

Start to finish they have been great…

Start to finish they have been great Leo has always been great until the female started to call for payment and she was cheeky and nasty, I have used this company for 2 years and always found them helpful but will not be using again

April 16, 2021
Unprompted review
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Reply from Logbook Money

Hi Kazz, thanks for leaving a review even though it is not due to the best of experiences you have had with Logbook Money.
We're really sorry to see you have had some issues but unfortunately, we're unable to go into detail about this here on Trustpilot.
It is the aim of Logbook Money Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients. This is why we have a procedure in place that explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
We are more than happy to discuss this further, if you could email us at complaints@logbookmoney.com

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Rated 5 out of 5 stars

Log Book Money was very efficient…

Log Book Money was very efficient pleasant and helpful would recommend to anyone that needs help

March 12, 2021
Unprompted review
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Reply from Logbook Money

Hi Renee, thank you so much for the recommendation. Please do let us know if we can help any further.
Thank you

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Rated 5 out of 5 stars

Brilliant communication

Brilliant communication, Rob explained the process and then terms very professionally. Passed over to Dave who came to finalise my details on my door step with in a matter of hours. Coleen was very friendly, professional and efficient when finalising my loan. Exactly what I needed considering my circumstances! Great team thanks

February 12, 2021
Unprompted review
Rated 1 out of 5 stars

Laugh at your expense

Andrew Gardiner and Leo between them are absolutely disgusting characters. Andrew who is the MD laughed down the phone at me when I explained the reason I was behind my payments was a death in the family and my mental health. Leo threatened me on a recorded phone line also.
Stay away from these people, I am taking this to an ombudsman, the FCA & Trading Standards because companies like this shouldn’t exist.
Don’t be fooled by the niceness at the start, that all changes when you sign the dotted line.

UPDATE: Paul from the complaints department. Very difficult to deal with also. Having to chase a subject access request with little joy.

February 3, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost

Customer service was top notch during the loan process. I unfortunately hit financial difficulty and the companies true colours and morals were shown. Absolutely no help, just pressure to make repayments. They then came and took my vehicle without any notice with all my belongings in, and even sent my vehicle to auction with all of my personal items in. I am still fighting to get my work tools and personal items returned one year on and it is now in the hands of the ombudsman. Their management team are arrogant and entitled, with absolutely no people skills. Not a good word to say about these thieves.

December 13, 2020
Unprompted review
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Rated 1 out of 5 stars

Seriously do not use this company

Seriously do not use this company, they are the definition of money sharks. If you're desperate for funds, don't use them. You will be worse off when using them. Their business is based on one thing... taking advantage of people at their most vulnerable, whether it's through their own mistakes or misfortune. The owner (AG) owns sports cars, goes on lavish holidays and all at the expense of the customers he serves. Find a good review written from a customer that hasn't been written straight after them approving funds. There won't be many. From the bottom of my heart, if you are an employee there, I realise that maybe it's just a job for you, or may be even you don't care, but this business is the sewer of all business types. If you can't recommend using this place to your nearest and dearest then how can you work at a place like this. Please please don't use them, please please don't work there, please please just think before you apply. Please please the owner, you've built a business on the back of people's vulnerabilities, do yourself a favour and use the money you've earnt to go and do something good for society

November 9, 2020
Unprompted review
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