Loints of Holland Reviews 1,432

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent leather, comfort, and stylish designs. Many people appreciate the durability and longevity of the shoes, with some owning pairs for many years. The customer service is frequently highlighted as extraordinary, with efficient communication and a caring approach to resolving issues. Reviewers also commend the swift and prompt delivery service, making the overall purchasing experience smooth and satisfactory. However, some customers experienced issues with courier services in certain regions, leading to delays. A few other people also felt that the product received did not always match the photos online, particularly regarding color or fit, and some expressed dissatisfaction with how quality issues were addressed.

What people talk about most

Product

People report positive experiences with the product, consistently praising the styles, comfort, and high... See more

Quality

Clients share positive opinions on quality, consistently praising the high-quality materials, comfort, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and swift... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as great, outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best website for quality shoes. High quality leather, great comfort, trendy shoe models and large choice of colors. Top-notch customer service, I've been in contact with Ronald, he is very kind and he... See more

Company replied

Rated 5 out of 5 stars

Sincerely ? The best shoes i ever had in my entire life ( and I have hundreds of pairs ) Everything is perfect : the sole ( thus the comfort ) the size ( your foot is never sore inside ) the design (... See more

Rated 5 out of 5 stars

I love these shoes: they’re supremely comfortable, sustainable, well made, stylish in a quiet but exciting way, the colours rock, and they fit my giant feet (size 42) really well. If I could, I’d buy... See more

Company replied

Rated 5 out of 5 stars

I love this company’s shoes! I have so many other shoes that I now never wear since discovering Loints of Holland! I broke my toe two months ago and the only shoes I can wear now are “Loints of Hollan... See more


Company details

  1. Shoe Store

Written by the company

Beautiful women's and men's shoes with ultimate comfort. Sustainable in creation and use. Free delivery & returns. Fast delivery. Choose from a wide range. All shapes and sizes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

They sold me shoes that actually we’re…

They sold me shoes that actually we’re not there and made the returns so complicated that I’m actually keeping shoes I didn’t want because they are not my size nor the model I picked

September 12, 2023
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Reply from Loints of Holland

Dear Valentina, Unfortunately, something went wrong with your order and that is why I immediately informed you by email that we would like to refund the money and that you can return the shoes to us. If it turns out that you are unable to register the return, please let us know by responding to the email I sent you and I will help you to arrange it. We don't want you to keep shoes that you don't actually want. Please let me know if there is anything I can do for you. Kind regards, Team Loints

Rated 5 out of 5 stars

Beautiful and easy

Beautiful shoes, delivered to the uttermost southwest of Germany in less than a week, and they were on sale, too: very content, thank you

September 4, 2023
Rated 5 out of 5 stars

Best shoes ever

Fast delivery, perfect shoes that make walking a pleasure, extremely long-lived with good care (I usually have each pair of them 5 to 10 years and that is using them frequently), plus they also look good :)

July 23, 2023
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Rated 1 out of 5 stars

The tracking doesn't work

The tracking doesn't work, I don't know were is my parcel or with which courier I will receive it, not a good service
Still waiting .....15 days .....and anyone knows when I will get it

June 12, 2023
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Reply from Loints of Holland

Dear Luciana, We are sorry to hear that the track & trace is not working for you. I have just emailed you the details of your order and the status of the shipment. Kind regards, Team Loints

Rated 1 out of 5 stars
Loints of Holland logo

Reply from Loints of Holland

Dear Sarah, I just immediately checked the status of the order and I saw that the package should have been delivered to you. If this is not correct, please send an email to customerservice@loints.com. Kind regards, Team Loints

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Rated 5 out of 5 stars

Amazing shoes!

Amazing shoes! I am always surprised by the quality and very unique style of Loints of Holanda. My purchases on the website are always quick and easy to order, even when I made a mistake with the size of the shoes it was very easy and quick to exchange for the right size, the service is excellent as is everything they do!

March 21, 2023
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