Lola Health Reviews 

178
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being prompt, friendly, and efficient during home visits, making blood draws completely painless. People find the entire process remarkably simple and convenient, receiving extremely fast health insights and detailed medical summaries shortly after testing. However, some people mentioned issues with sample transit affecting outcomes, unexpected changes to scheduled appointment dates, and receiving poor data presentation rather than expected formats. A few reviewers also noted difficulties regarding personalized questionnaire details not being fully reflected in their final test outcomes or follow-up communications.

What people talk about most

Service

Clients share positive opinions on service, highlighting easy home appointment scheduling and prompt,... See more

Staff

Customers consistently note positive experiences with staff, highlighting that phlebotomists and nurses are... See more

User experience

Customers had positive experiences with user experience, highlighting the whole process as prompt,... See more

Product

Reviewers mention ambiguous feedback about product performance, as consumers praise the reasonably priced... See more

Quality

Users describe ambiguous interactions with quality, expressing high satisfaction regarding the thorough... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Placed order with my discount voucher and the test kit arrived immediately. The phlebotomist rang me when he was on his way [within my preferred time sl... See more

Company replied

Rated 5 out of 5 stars

I ordered the womens 40 blood test and was very happy with the promt service. Organising the blood test was easy and very convenient. The nurse that did it was very professional. Overall the summar... See more

Rated 5 out of 5 stars

The whole process was prompt and straight forward. I booked a phlebotomist then changed the time slightly to suit a subsequent meeting. Unless you are highly competent at drawing blood I strongl... See more

Rated 5 out of 5 stars

Excellent service- the support staff are great, the phlebotomist arranged was brilliant! Blood was taken on Monday and by Tuesday evening a written report from the doctor was in my mail. Cannot fault... See more


Company details

  1. Blood Testing Service
  2. also in
  3. Diagnostic Center
  4. Home Health Care Service

Written by the company

We are a home blood testing service where all tests include a home appointment for a nurse to take the blood sample. The nurse will send your sample to the lab for analysis, which are the same labs the NHS uses, and your results come with a Doctor review also. Lola was created due to our frustrations with the other servics which are expensive, do not contain enough markers and they use fingerprick testing which is both unpleasant and unreliable. Our tests cost less, we do a full analysis and the prices includes the nurse blood collection and doctor review.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

178 reviews

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4.5

All reviews

(178)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

Good service. Phlebotomist came to my house took bloods and sent and turned around the results very quickly.

March 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service and the test results reached me in 2 days. There is no blood-drawing service in our area (Aberdeenshire). I found a clinic called Clinic AB10, which provides blood-drawing services. I will definitely use them regularly in future for my health and supplement monitoring. Thank you.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Very prompt delivery and results within a day or two. Would highly recommend

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

The experience with Lola Health was very positive from start to finish.
I went on the website bought a test. I received the test couple of days later. Arranging the appointment for my blood draw was easy too. The nurse arrived on time and was very professional. She did everything efficiently, draw blood, fill in the form and label the samples, put it all in a parcel and took it to the post office to be sent off to the labs. I got an email from the lab when they received my samples. And a day after I got my results.
The report was easy to read. And the note from the doctor was very detailed. I would definitely recommend Lola Health.

February 26, 2026
Unprompted review
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Rated 5 out of 5 stars

The whole experience was so simple and…

The whole experience was so simple and very quick. I had a home blood draw and it was painless and very convenient. I was kept informed and any questions were replied to quickly and the support ( Sheila and Marie) very good throughout.
The results were received very quickly and they are a really good insight into my health. I have taken action in response to the results. Having a doctor review and write a report on the results was very helpful, and put those results into perspective. I intend to retest in the future to check on the changes I am making in response. I recommend them without hesitation.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful and skilled service!

Really helpful and skilled phlebotomists, come to your house at a time you’ve selected, you then get loads of information about your health back just 3ish days later- such a good experience and from someone who used to dislike needles!

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent price for such comprehensive…

Excellent price for such comprehensive blood test and super quick delivery as well booking the wonderful nurse to take the blood sample at home especially when needed to be fasting so first thing in morning was easily arranged - I will order again

February 5, 2026
Unprompted review
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Rated 4 out of 5 stars

Second time using Lola for my annual…

Second time using Lola for my annual blood checks, really good service and would recommend, only feedback and reason for not 5 stars is preferred date and time to have blood drawn is always changed, both myself and my wife’s appointments were changed which is not ideal.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was great

Everything was great, the test arrived within a couple of days and the nurse came the following day, she was very friendly and great at taking blood as I didn’t feel a thing. Results back in 3 days with a doctors report in depth to give me more of an idea to ask what is causing my symptoms. Thank you so much.

January 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Cannot believe the results came so quickly!

I posted my blood samples on Tuesday afternoon and got results next day evening. The report is so clear, especially the recommendations from an online doctor. Will definitely use them regularly in future to monitor my health progress.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with my first test from…

Very impressed with my first test from Lola Health, the test kit arrived with no hiccups, the blood draw appointment was rearranged with no stress and the phlebotomist even turned up and got the samples posted on time despite the snow we had. I received the results so quickly, I am very impressed with the Lola Health so far

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service— great company

Excellent service- the support staff are great, the phlebotomist arranged was brilliant! Blood was taken on Monday and by Tuesday evening a written report from the doctor was in my mail. Cannot fault the service in anyway. Well done Lola Health. Looking forward to getting the check up done next year.

December 23, 2025
Unprompted review
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Rated 4 out of 5 stars

Mainly good

Mainly good, however...i was trying to find out how to add extra i fo about my HRT and say i had been fasted for the test but despite trying to email, use the contact form and text, i couldn't. I wanted the doctor to analyse the results with this info, so it was annoying that it didn't get a response, i felt a bit let down.Everyone was friendly, communication before the test was great, the phlebotomist was lovely

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

From a mistake to a great experience

I had quite a long and complicated journey with Lola Health — at first, my order was mixed up twice, and the experience was honestly frustrating. However, what really changed my opinion was the way their support team handled everything afterwards.

Both Marie and Shela were exceptionally professional and dedicated. They communicated clearly, followed up regularly, and went above and beyond to make sure every issue was solved. It’s clear that customer satisfaction truly matters to this company.

Even though the process took longer than expected, I ended up very satisfied with the way they stood behind their service. Mistakes can happen, but what defines a company is how they deal with them — and in that sense, Lola absolutely earned my trust.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

This is an excellent company and they…

This is an excellent company and they are revolutionising the way services are delivered. I have a very prompt visit from phlebotomy team. The review of my blood test was incredibly comprehensive. the lovely doctor she went above and beyond to provide advice on every blood test. She described in detail what I needed from my GP, and you can't get this as usual service anywhere, it was priceless. the NHS needs to learn from this company!

September 10, 2025
Unprompted review

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