Lola Health Reviews 

175
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional service, noting that organizing blood test appointments is remarkably easy and convenient. Reviewers consistently praise the professional, friendly staff who perform home blood draws smoothly without causing any pain. People are also extremely satisfied with the very fast turnaround times for receiving comprehensive medical reports delivered straight by email. However, some customers also noted minor limitations regarding specific add-on tests, follow-up communication details, or appointment scheduling. Some people also felt that certain dietary advice felt overly generic or that preferred visit times were occasionally altered.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that everything is professional, easy to arrange, and... See more

Staff

People report positive experiences with staff, highlighting that nurses and phlebotomists are consistently... See more

User experience

Users describe positive interactions with user experience, finding the entire process prompt,... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting a really quick turnaround... See more

Product

Clients share positive opinions on product availability, praising the good range of tests and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Placed order with my discount voucher and the test kit arrived immediately. The phlebotomist rang me when he was on his way [within my preferred time sl... See more

Company replied

Rated 5 out of 5 stars

Very impressed with my first test from Lola Health, the test kit arrived with no hiccups, the blood draw appointment was rearranged with no stress and the phlebotomist even turned up and got the sampl... See more

Rated 5 out of 5 stars

The whole process was prompt and straight forward. I booked a phlebotomist then changed the time slightly to suit a subsequent meeting. Unless you are highly competent at drawing blood I strongl... See more

Rated 5 out of 5 stars

Excellent service- the support staff are great, the phlebotomist arranged was brilliant! Blood was taken on Monday and by Tuesday evening a written report from the doctor was in my mail. Cannot fault... See more


Company details

  1. Blood Testing Service
  2. Diagnostic Center
  3. Home Health Care Service

Written by the company

We are a home blood testing service where all tests include a home appointment for a nurse to take the blood sample. The nurse will send your sample to the lab for analysis, which are the same labs the NHS uses, and your results come with a Doctor review also. Lola was created due to our frustrations with the other servics which are expensive, do not contain enough markers and they use fingerprick testing which is both unpleasant and unreliable. Our tests cost less, we do a full analysis and the prices includes the nurse blood collection and doctor review.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

175 reviews

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1-star

No recent history of asking for reviews

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4.6

All reviews

(175)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Saw early signs of inflammation that turned out to be Lymphoma.

I planned to use Lola to monitor diet and exercise, However my first test also picked up high platelets and globulin. As they were just above normal range, The Lola GP mentioned them in their analysis and said that this is a sign of inflammation and that the trend should be monitored.
A couple of weeks later I started to develop some back pain that wasn't related to exercise and then some lower chest pain as well. I had a telephone conversation with my local GP and they at first thought it was most likely muscular in nature. They did suggest a visit to A&E if I felt chest pain as a worry but only a precaution , then I remembered about the above normal results. Suddenly they were much more insistent about the A&E visit. A&E cleared me of the normal acute illnesses but they did a CT Scan which picked up a mass. Two months later after more tests, biopsy etc, I'm on Chemo for Non-Hodgkin Lymphoma.
So while I think this would have been picked up eventually, I believe the Lola blood test helped short cut the process as I wasn't minded to go to A&E until the GP's change of heart.

March 31, 2025
Unprompted review
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Reply from Lola Health

Sorry to hear of the news - we wish you a full recovery - please do let us know if there is anything else we can help with

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Rated 4 out of 5 stars

Excellent service

Excellent service. Slight hiccup to theform for the nurse/phlebotomist not actually been printed. Also, because of this I didn't realize the package I chose didn't include the thyroid blood tests!! So a little annoyed to say the least after paying so much.
The nurse was brilliant, polite,friendly and professional!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

First time using the service

First time using the service . Prompt communication leading up to postage and arranging appointment .
Phlebotomist Kwun Yi Ng was polite and professional .
Would use the service again in the future.

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

Takes money but never turns up

Quite a lot of money for a blood test that no one turns up. Apparently a nurse was going to turn up in the morning. No one tunes up. Then in the evening. No one turned up. Don't waste your money and just ask your GP doctor as they're have a right to do blood tests.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

From the begining Lola health have been…

From the begining Lola health have been very good. I found them on Google. Booking was very easy. The nurse came out and was nice, polite and early. I had confirmation emails and texts to update me where my blood tests were in the system. The results came back in around 4 days. I am very pleased with the service.

July 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service, reliable and fast, with easy to understand results. Having a nurse taking your blood at home is the main selling point for me. Will be good to see more test that can’t be done on the NHS like HOMA IR, Hcy etc and be able to tailor what test you want

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

What a great service

What a great service, I was after a blood test, without seeing a doctor or going to a private hospital, I ordered the test, it arrived the next day, a lovely lady came to take my bloods a few days later at home, I had the results in 3 days, it was easy to read and understand, plus a doctors note at the end to discuss any issues within the report. It has reassured me with some of my health issues, and given me an insight of things to keep an eye on.

June 12, 2025
Unprompted review
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Reply from Lola Health

Hi Zoe, thanks so much for your lovely message — I’m really glad to hear everything went smoothly and that the results gave you some peace of mind. That’s exactly what we hope to offer! If you ever need anything else or want help picking another test down the line, I’m here.

Cheers,
Marie

Rated 5 out of 5 stars

Excellent service

Excellent service. Very quick getting back with the results

June 9, 2025
Unprompted review
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Reply from Lola Health

Hi Michelle,

Thank you for the lovely feedback — I’m so glad you were happy with the service and the quick turnaround on your results.

If you ever need anything or want to test again in future, we’re here to help.

Cheers,
Marie

Rated 5 out of 5 stars

Excellent service

Excellent service! The whole process was real easy. The Phlebotomist came to my home to draw blood at exactly the time I had booked, it was super professional.

The results were also quick and I added on a few specific biomarkers that I needed to track for my cholesterol.

Can’t fault anything. I’ll be booking again in 6 months.

June 6, 2025
Unprompted review
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Reply from Lola Health

Hi Justin, thanks so much for your kind words — I’m really glad everything went smoothly and that the process felt easy and professional for you. Great to hear the extra markers were helpful too!

We’ll be here whenever you’re ready to book again — just let us know if you need anything in the meantime.

Cheers,
Marie

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Rated 5 out of 5 stars

Easy, fast & quick responses

I recently used Lola's service, and I was very impressed. The customer service team was incredibly friendly, responsive, and helpful, making the entire process seamless from start to finish.

What truly stood out was the convenience of the phlebotomy service. The phlebotomist came directly to my home, saving me the hassle of traveling to a clinic or lab. This made the blood draw experience both easy and stress-free.

The report I received was detailed, easy to understand, and reviewed by a doctor, which gave me confidence in the accuracy and reliability of the results.

I highly recommend Lola for anyone looking for a convenient and professional service.

April 11, 2025
Unprompted review
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Reply from Lola Health

Hi Nicole,

Thanks so much for the lovely message — it really means a lot! 😊

We’re so glad everything went smoothly for you, especially with the home visit and how easy it felt from start to finish. Great to hear the report felt clear and reassuring too — that’s exactly what we aim for.

If you ever need anything else or have questions down the line, just shout. We’re always here to help!

Cheers,
Marie

Rated 5 out of 5 stars

Absolutely unbelievably efficient…

Absolutely unbelievably efficient service. I posted my blood tests lunch time and the results were processed already by the following day in the afternoon. I love the text updates and the app is a brilliant idea. I will definitely be using this service again. Thanks very much!

May 7, 2025
Unprompted review
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Reply from Lola Health

Hi Charl,

Thanks so much for the lovely feedback — really glad to hear everything went smoothly and quickly for you! 😊 We're always here if you need us again, and really appreciate you taking the time to share.

Cheers,
Lai

Rated 5 out of 5 stars

Fast results with thoughtful dr letter

The whole experience was excellent. The blood draw was painless and the letter from the doctor that came with the results was thoughtfully written. I'll be using Lola again next year for sure.

May 1, 2025
Unprompted review
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Reply from Lola Health

Hi Nick,

Thank you so much for your kind feedback — it means a lot to hear you had a smooth experience and that the doctor’s notes were clear and thoughtful. I’ll be sure to share your message with the team.

We’d love to support you again next year, and if there’s anything you need in the meantime, just let us know.

Cheers,
Marie

Rated 5 out of 5 stars

very quickly and efficiently

April 25, 2025
Unprompted review
Lola Health logo

Reply from Lola Health

Hi Marcin,

Thank you so much for the 5-star rating and for your kind words! We're really glad to hear everything went quickly and efficiently for you.

If there's anything else we can help with, just let us know — we're always here

Cheers,
Marie

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Rated 5 out of 5 stars

Very insightful and convenient

Very insightful and convenient. Made me worry less about certain things and made me realise I need to watch certain health aspects

April 25, 2025
Unprompted review
Lola Health logo

Reply from Lola Health

Hi LeRoy,

Thank you so much for the lovely feedback and for rating us 5 stars! I'm really glad to hear the test gave you both reassurance and helpful insights. That's exactly what we aim for — to make looking after your health more convenient and empowering.

If you ever have questions or need support with next steps, we're here to help.

Cheers,
Marie

Rated 5 out of 5 stars

A Worthwhile Investment

Having some ongoing neurological issues that so far haven’t been explained, so tried Lola and had some interesting results that are now with my doctor for next steps. I last had an NHS blood test two months ago and this was more in-depth as well as easier to understand—the in-app dashboard is really useful and the PDF that I could send on to my GP was helpful. A lovely nurse also came to my house to take my bloods and I didn’t feel a thing. Brilliant service. High price point, but I managed to find a discount code online and I was really in need of answers, so a worthwhile investment. Very impressed with Lola.

April 16, 2025
Unprompted review
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Reply from Lola Health

Hi Martha,

Thank you so much for sharing this thoughtful feedback — and for trusting us during such a difficult time. I'm really glad to hear the test gave you useful insights and that you're now able to take the results forward with your GP. That’s exactly what we hope to provide — clarity, ease, and support when you need it most.

It’s also great to know you found the dashboard and report format helpful, and I’ll be sure to pass your kind words on to the nurse who visited you.

We’re here if you need anything else or decide to explore further testing down the line. Wishing you all the best with the next steps in your care.

Cheers,
Marie

Rated 5 out of 5 stars

Good service, well priced

Very straightforward and easy to use service. Blood testing at home is convenient, it was easy to book, results came back quickly, great price.

April 14, 2025
Unprompted review
Lola Health logo

Reply from Lola Health

Hi John,

Thank you so much for the 5-star review and kind words! I'm really glad to hear you found the service straightforward and convenient — that's exactly what we aim for.

If there's anything else we can support you with in the future, we're always here to help.

Cheers,
Marie

Rated 5 out of 5 stars

Excellent and rapid service.

Wanted a blood test to check all is well as I advance into decrepitude. Chose the Core 45 from Lola as a home visit was included for the blood sample and the price was competitive.
Phlebotomist arrived on time, was very professional and friendly. Test results arrived in 2 days with an easy to read format and a good individual summary from a doctor.

April 15, 2025
Unprompted review
Lola Health logo

Reply from Lola Health

Hi David,

Thank you so much for the wonderful review — I really appreciate you taking the time to share your experience (and for putting a smile on our faces with your sense of humour!).

It’s great to hear that the whole process gave you the peace of mind you were after, and that the home visit and doctor summary were up to standard. I’ll be sure to pass on your kind words to the phlebotomist as well.

We're here if you ever need us again down the line.

Cheers,
Marie

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Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. The phlebotomist whom Lola arranged to do Home Visit was extremely professional, efficient and friendly. Results came through to me really quickly and explanation was thorough plus easy to understand.

April 15, 2025
Unprompted review
Lola Health logo

Reply from Lola Health

Hi Lesley,

Thank you so much for the lovely feedback — I’m so glad to hear everything went smoothly from start to finish! It’s great to know the home visit felt professional and friendly, and that the results and explanation were clear and easy to digest.

I’ll be sure to pass your kind words on to the phlebotomist as well — they’ll really appreciate it.

We’re always here if you need anything else in future!

Cheers,
Marie

Rated 5 out of 5 stars

Very professional

Very professional, I like the way the app works and the doctors review best one I’ve had so far from all platforms

April 16, 2025
Unprompted review
Lola Health logo

Reply from Lola Health

Hi Thomas,

Thank you so much for the fantastic feedback! We're really happy to hear you found the experience professional and that our doctor’s review stood out to you — that means a lot.

It’s also great to know you’re enjoying the app experience. If there’s ever anything we can do to make it even better, don’t hesitate to let us know.

Cheers,
Marie

Rated 5 out of 5 stars

Outstanding in every respect

As I've recently retired I thought it might be useful to get a 70-bio marker blood test done given that these aren't available on the NHS. After selecting Lola, I can honestly say I have been nothing but impressed. My home appointment with the phlebotomist was straight forward to make and I got an appointment within a week at a time convenient to me. The phlebotomist arrived on time, was polite and efficient. He labelled each test tube and sent them off. That was Tuesday morning. I had all my results on Saturday morning in a convenient pdf format - well presented, a set of covering doctor's notes interpreting my results and a list of definitions of each of the 70 biomarkers. I sent a copy to my doctors. I followed up with Lola a couple of issues and received a prompt and comprehensive response. I've communicated with their help desk a few times with some queries and always received a prompt and satisfactory response, usually within hours! You have to judge companies not just on the selling process but also how well they deal with after-sales care and Lola have been exceptional. I wholeheartedly recommend them and will definitely be using them again.

April 7, 2025
Unprompted review
Lola Health logo

Reply from Lola Health

Thank you so much for taking the time to share your experience—it means a lot to us!

We're happy to hear that everything from your home appointment to receiving your results and follow-up support went smoothly. We really value your point about judging a company not just on what they offer upfront, but how they show up afterwards—and it's great to know you felt well taken care of at every stage.

Wishing you all the best as you enjoy your retirement, and we’d be glad to support you again whenever the time is right.

Cheers,
Marie

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