Lola's - Ealing Broadway Reviews 

562
•
TrustScore 4.5 out of 5

4.5

Unit 51, Broadway, W5 5JY London, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very easy to order good online service, delivery was fantastic and quality was great . Only one thing I must say there was no happy birthday on the cake

Rated 5 out of 5 stars

I ordered 12 mini cupcakes to raise money for a breast cancer charity for a work event. They were exactly as I ordered, really delicious and enjoyed by all. Speedy delivery and lovely staff in Ealing... See more

Rated 5 out of 5 stars

I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰 It looked beautiful and tasted even better — everyone loved it. Even my son, who... See more

Rated 5 out of 5 stars

Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London. The cake was DELICIOUS! I ate my whole piece a... See more


Company details

  1. Cake Shop
  2. also in
  3. Bakery
  4. Cupcake Shop
  5. Online Food Ordering Service
  6. Take Away Service
  7. Wedding Bakery

About Lola's - Ealing Broadway

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Unit 51, Broadway, W5 5JY, London, United Kingdom

  • 01908538798

4.5

Excellent

TrustScore 4.5 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(562)

5,830 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We ordered the cake over the phone…

We ordered the cake over the phone which was straightforward. The cake was delivered on the day we requested. It was in a sturdy box, carefully handled by the delivery driver and in perfect condition. The cake was beautifully decorated and was an excellent centrepiece on the day. It not only looked great but also tasted great with many favourable comments from our family and friends.
Overall we were delighted and recommend Lola's cakes.

July 20, 2025
Rated 5 out of 5 stars

Exceptional vegan red velvet cupcakes

Exceptional vegan red velvet cupcakes, we love this place after Tora in West Ealing - An indepedent cafe run by a husband and wife duo with the assistance of some additional staff. The coffee and cakes are fabulous and a must try for all those seeking simple and well executed treats. Friendly and accommodating service with opening hours from early to late - the only remaining predicament is whether to have another slice of cake or not.

July 4, 2025
Rated 5 out of 5 stars

Super cake

Super cake, perfect for my Dad’s 90th birthday. He loved it and all participants in his party loved the look and taste.
Easy to order, and arrived as expected on time and suitably bixed

July 11, 2025
Rated 5 out of 5 stars

I ordered the Eton Mess Cake and it was delicious

I ordered the Eton Mess Cake and it was delicious!
There was a mixup with the address but Lolas Ealing handled this mix up very professionally and it still arrived ahead of scheduled, I was super impressed!
The cake was so fresh and would highly recommend the Eton Mess Cake, it was well presented, extremely fresh and so yummy.
Would definitely be ordering from Lolas again.

July 9, 2025
Rated 5 out of 5 stars

I celebrated my 50th yesterday and…

I celebrated my 50th birthday yesterday and ordered the large Fresh Berry Cake. We were at a pub, and I quickly went downstairs to grab more plates because we didn’t have enough. By the time I came back — the cake was gone! It was so delicious, people couldn’t even wait for plates and were enjoying it off napkins!
The cake disappeared within minutes — everyone absolutely loved it! Some guests even gave it a 10/10. The website was really helpful too, with detailed descriptions of the ingredients and clear photos of each cake slice. Ordering and pickup were seamless.
I’ll definitely be ordering the same cake every year from now on!

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Getting in on the excitement

I was in Ealing Broadway recently and decided to pop in and sample your cakes for the first time - and I was blown away by the delicious cupcakes I purchased. I now understand what the excitement for Lola's cupcakes is about.

July 5, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look