London Door Company Reviews 378

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making the entire process pleasant from start to finish. The service provided is frequently described as first-class and efficient, with many people highlighting the outstanding workmanship and dedication throughout the process. Consumers are highly satisfied with the product quality, noting that the doors are beautiful, secure, and robust, often exceeding expectations and enhancing the look of their homes. However, some people experienced issues with missing items from their bespoke installations, incomplete painting, and movement faults in their doors. A few other people also felt that the company did not follow through on promises and had problems with poor workmanship, including paint on doorsteps and easily chipped paint, as well as concerns about glass steaming up.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers frequently express satisfaction with the service, highlighting the professionalism and helpfulness... See more

Product

People report positive experiences with the product, often praising the stunning appearance and craftsmanship... See more

Quality

Users describe positive interactions with quality, frequently praising the outstanding quality of doors and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company to deal with, from start to finish. Outstanding quality door & finished off superbly by the two brilliant fitters who installed the door expertly & swiftly. Special thanks to... See more

Company replied

Rated 5 out of 5 stars

We had Roberto and Christian come to fit our door, and we couldn’t be more impressed. Not only were they friendly and approachable, but they were also highly professional and clearly very knowledg... See more

Company replied

Rated 5 out of 5 stars

We needed a new front door- our old one was draughty and the lock kept sticking. From design to fitting our experience with London Door company couldn't have been smoother- everyone we met or spoke to... See more

Company replied

Rated 5 out of 5 stars

We just had our new door installed and couldn't be happier! It's really beautiful and although it was pricey, we both feel that it is really good quality and you can tell. The fittings are really st... See more

Company replied


Company details

  1. Door Manufacturer
  2. Door Shop
  3. Door Supplier

Written by the company

At London Door Company we have over 40 years experience in creating bespoke period front doors with enviable kerb appeal.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

378 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Our beautiful new doors are finally in

Our beautiful new doors are finally in, and we couldn’t be happier with the result!

Yes, there is a waiting period for something this special, but good things take time. Patience is definitely rewarded, and the finished product truly speaks for itself. The investment is significant, but every penny is worth it.

A special mention to our fitters, Michal and Andrzej, who were absolutely excellent. Their workmanship, attention to detail, and care throughout the installation process were outstanding. They took great pride in their work, and it really shows.

We would highly recommend this company to anyone looking for quality doors. If we ever move and need a new front door in the future, we won’t hesitate to return.

A heartfelt thank you as well to Jade, the Customer Relationship Manager. The flowers and champagne were such a thoughtful touch and truly made our day!

Thank you to the entire team for delivering such a wonderful experience.

May 23, 2026
Unprompted review
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Reply from London Door Company

Hi Piotr, thank you for your wonderful review of your experience with London Door Company. We’re delighted to hear that our team has helped enhance your home with your new door. It was a pleasure to be involved in your project, and we hope you enjoy it for many years to come.

Kindest regards,
Jess

Rated 5 out of 5 stars

I love my new door

From the initial phone conversation to the final fitting, everything was super slick, very professional and the end result was excellent.

May 20, 2026
Unprompted review
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Reply from London Door Company

Hi Holly, thank you so much for your wonderful review. We're delighted to hear that you are so pleased with your new front door! We’ll be sure to pass on your kind words to everyone involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, from start to finish.
Outstanding quality door & finished off superbly by the two brilliant fitters who installed the door expertly & swiftly.

Special thanks to Enzo too for making it all happen.

Thanks London Door Company

Chris & Vanessa Ryall ❤️❤️

May 19, 2026
Unprompted review
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Reply from London Door Company

Hi Chris and Vanessa, thank you so much for your lovely feedback! We’re thrilled to hear how pleased you are with your new front door. It was a pleasure to contribute to your project, and we hope you enjoy it for many years to come.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Excellent Quality And Service

Christian and Roberto recently installed our new front door and what a great job they have done, down to the very finest detail.

Great work from the installation team and have to say the door is "perfect" and finishes off the exterior to our home and have received numerous lovely comments on how lovely the door is - "thank you London Door Company and the whole team"

May 7, 2026
Unprompted review
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Reply from London Door Company

Hi Karen, thank you for your kind review regarding your experience with London Door Company. We are delighted to hear that the team could provide you with a beautiful new door. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. Delighted with door and service was brilliant from sales to installation - thanks Tom and team really impressed

March 27, 2026
Unprompted review
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Reply from London Door Company

Hello, thank you for your kind review regarding your London Door Company design. We appreciate you taking the time to share your experience. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Could not be more pleased.

We needed a bespoke solid, sturdy door and arched frame as a replacement for a converted Coach House. We are absolutely delighted with the results.
The door looks amazing and like it has always been there. The workmanship is fabulous, and the fitters (Michael and Andrew) were exceptional. Because the frame was an unusual shape and the building is old, there were a couple of changes / additions that had to be made during fitting. Nothing was too much trouble and their attention to detail was faultless. It is not often that companies over-deliver when it comes to fitting, but these guys were amazing and used their initiative to make it even better than we were expecting.
Would not hesitate to use them again.
Yes - they are on the pricey side, but they are entirely worth it.
Shouldn’t out to Howard in Sales and Chris the surveyor who also went above and beyond to make sure we had perfection. Thank you.

April 15, 2026
Unprompted review
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Reply from London Door Company

Hi Fiona, thank you so much for your lovely feedback! We’re thrilled to hear how pleased you are with your new front door. It was a pleasure to contribute to your project, and we hope you enjoy it for many years to come.

Kindest regards,
Jess.

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Rated 5 out of 5 stars

My door is beautiful

My door is beautiful, it completes my home. Mikal and the team were great fitters. Thank you.

May 7, 2026
Unprompted review
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Reply from London Door Company

Thank you so much for your wonderful review, Kayleigh. We're delighted to hear that you are pleased with your new front door! We’ll be sure to pass on your kind words to everyone involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Very happy with my new front door

I found the service from the London Door company was efficient and very professional from start to finish. I am very happy with my new front door. It is even better than I was expecting.

April 24, 2026
Unprompted review
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Reply from London Door Company

Hi Ginny, thank you so much for your lovely feedback! We’re thrilled to hear how pleased you are with your new front door. We hope you enjoy it for many years to come.

Kindest regards,
Jess.

Rated 5 out of 5 stars

I have nothing but good words about my…

I have nothing but good words about my experience with LDC. Will Heenan was great and provided a quality service. He was not trying to over sell but aimed to create you your dream door in exactly the way that's best for you. Would recommend!

April 23, 2026
Unprompted review
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Reply from London Door Company

Thank you so much for your wonderful review, Gemma. We're delighted to hear that you are so pleased with your new front door! We’ll be sure to pass on your kind words to everyone involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Great service from design to fitting

Great service from design to fitting. Thanks to Julian for the design and Mikal and team for the expert fitting. Very pleased with the process. NOT cheap, but worth it for a beautiful door.

April 23, 2026
Unprompted review
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Reply from London Door Company

Hi Anna, thank you so much for your review. We're delighted to hear that you are so pleased with your new front door! We’ll be sure to pass on your kind words to everyone involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

We had Roberto and Christian come to…

We had Roberto and Christian come to fit our door, and we couldn’t be more impressed. Not only were they friendly and approachable, but they were also highly professional and clearly very knowledgeable.

They even took the time to help with another door that had been fitted a few weeks earlier, finishing it off without any hassle.

Outstanding workmanship, along with exceptional service and dedication throughout. Highly recommended, a huge thank you to both of you for being so helpful and kind!

April 14, 2026
Unprompted review
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Reply from London Door Company

Hello Niclas, thank you for your wonderful review regarding your London Door Company design. We appreciate you taking the time to share your experience. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

First class service

The fitters arrived at 8.30 in the morning and worked till 3.30. The quality of their workmanship is incredible. No detail was overlooked. They removed the old door and frame without damaging the plasterwork (we were warned this may happen) and fitted the new frame, door and fanlight with the beautiful 150 etched into the glass. Finally the whole thing was framed with the architraving and sanded and painted. The end result far exceeded my expectations and already the neighbours have commented and admitted to door envy. The house now has the most beautiful front door on the street. Thanks to everyone at the London Door Company for making my dreams come true. I can’t Thankyou all enough. Absolutely first class.

April 17, 2026
Unprompted review
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Reply from London Door Company

Hi David, thank you for your kind review regarding your experience with London Door Company. We are thrilled to learn that our team was able to enhance your home by installing a beautiful new door. It was a pleasure to be a part of your project, and we wish you countless years of satisfaction with it.

Kindest regards,
Jess.

Rated 5 out of 5 stars

My wonderful door

After doing a lot off research we choose London Door Company!
We had an appointment with Howard who arrived on the day and time we agreed.
Howard was very knowledgeable and very easy going!
We didn’t feel pressured in to buying there and then, Howard left the paperwork and discussed options we had regarding payment!
Felt Howard was more of a friend having a catch up rather than him selling a door! Still answers my texts after my door has been fitted!
The service and accounts team were very easy to deal with!
On the day of fitting our fitters had nearly a two hour drive but were very professional where everything was covered and wasn’t rushed!
Everything was explained on how the door worked!
Our door has been noticed by a lot off people and has definitely enhanced the look of the house!
Would definitely recommend London Door Company from start to finish 100%

March 9, 2026
Unprompted review
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Reply from London Door Company

Hi Andrew,

Thank you so much for your kind review! We're delighted that our team was able to design and install a beautiful new front door for you. It was a pleasure being part of your project, and we hope you enjoy it for many years to come.

Best regards,
Jess

Rated 5 out of 5 stars

We needed a new front door...

We needed a new front door- our old one was draughty and the lock kept sticking. From design to fitting our experience with London Door company couldn't have been smoother- everyone we met or spoke to was so helpful, knowledgeable and professional. The door itself is lovely. Would highly recommend...

April 1, 2026
Unprompted review
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Reply from London Door Company

Hello KJ, thank you for your kind review regarding your experience with London Door Company. It was a pleasure to contribute to your project, and we hope you enjoy it for many years to come.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Peter and Miles did a fabulous job…

Peter and Miles did a fabulous job fitting our new door. LDC is such a reliable company. Our new door is beautiful.

March 27, 2026
Unprompted review
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Reply from London Door Company

Hi Michael, thank you so much for your lovely feedback! We’re thrilled to hear how pleased you are with your new front door. It was a pleasure to contribute to your project, and we hope you enjoy it for many years to come.

Kindest regards,
Jess.

Rated 5 out of 5 stars

New Door - LDC

This is my second door from LDC and Liam Byrne kindly helped to rectify a slight issue that arose. The fitting went well and the LDC decorator is now booked for the paint snagging, which is standard post fitting. Overall a good experience and I've used their sister company Tom Howley for a new kitchen too.

March 23, 2026
Unprompted review
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Reply from London Door Company

C J Tals, thank you for your review and for your continued trust in London Door Company.

We’re delighted to hear that our team was able to resolve the issue promptly and that your installation went smoothly. Your kind feedback will be shared with everyone involved.

Kindest regards,
Jess

Rated 5 out of 5 stars

Expert and I mean EXPERT fitters

Expert and I mean EXPERT fitters. Patience, knowledgeable and completed on time as planned

January 30, 2026
Unprompted review
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Reply from London Door Company

Hello Stuart, thank you for your kind review regarding your London Door Company design. We appreciate you taking the time to share your experience. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, the door is excellent and looks and feels like premium quality. The install team were great and special should out to the painter who revisited and spent a lot of time making a perfect finish. Great service throughout!

March 20, 2026
Unprompted review
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Reply from London Door Company

Hi Shahraz, thank you for your kind review regarding your experience with London Door Company. We are delighted to hear that the team could provide you with a beautiful new door. We’ll be sure to pass your comments over to all involved.

Kindest regards,
Jess.

Rated 5 out of 5 stars

Best thing about 2026

Having seen a friend's door, made & fitted by The London Door Company, I was highly recommended them - and they did not disappoint. From the first meeting, they were professional and knowledgeable, helpfully guiding us through the process to design the door but paying attention to the area we lived in & styles of doors nearby. The software instantly produced showed what the new door would look like in situ. It was a smooth process from booking, to measuring to fitting. And the fitters were excellent - professional, tidy and while they said they would 'make good' what they could, it went beyond my expectations of what the surrounding door area would look like. Highly recommend and am very happy with the result! Thanks!

March 3, 2026
Unprompted review
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Reply from London Door Company

Thank you so much for your wonderful review, Amy. We're delighted to hear that you are pleased with your new front door! We’ll be sure to pass on your kind words to everyone involved.

Kindest regards,
Jess.

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