The time slots are misleading this is not the time you board. Expect to wait 1 to 2 hours. Merlin executives should actually come down and see what a typical August day looks like. Why have a booking... See more
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Disgusting how you book tickets for a certain time to be put into hours long lines. Too bad if you make plans for your evening?? No option to reschedule or cancel, you just lose your money! An investi... See more
Company replied
What a rip off!! Paying £40 per adult and £36 per child over the age of 3 for a 30 minute ride in a crammed pod deserves to be categorised under a new criminal offence under the heading 'daylight robb... See more
We combined the river cruise and the London eye. Both were brilliant and really enjoyable. Tim, our guide on the boat, was absolutely fantastic. Full of fun and enthusiasm. A breath of fresh a... See more
Company replied
Company details
Written by the company
Standing tall on the south bank of the River Thames, nothing says iconic like the lastminute.com London Eye. Because we’re right in the heart of the city, you get closer views of London’s most spectacular landmarks from Big Ben to The Houses of Parliament and even Windsor Castle on a clear day! Go one better than looking at the iconic skyline, move through it.
Contact info
Riverside Building, County Hall, Westminster Bridge Road, SE1 7PB, London, United Kingdom
- londoneye.com
2.2
Poor
122 reviews
Hasn’t replied to negative reviews
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It’s a really good experience and my…
It’s a really good experience and my girlfriend loved it however I don’t like heights (I just wanted her to be happy) and so this was uncomfortable for me anyway BUT we went on a windy day ... and needless to say the pod shook a lot ... this was an awful experience for me but it was kinda worth it to see her so happy ... if you’re scared of heights don’t go on it... if you’re feeling brave don’t go on it on a windy day... if you like heights and views this is a good shout.
October 25, 2019
Unprompted review
Reply from lastminute.com London Eye
Thanks for the review, Alex . Every bit of your feedback is important to us because it helps us to give you and everyone else even better days out in the future. I hope we can welcome you back in the future.
Kind regards,
Chris,
Customer Service Team,
Coca-Cola London Eye.
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The London Eye takes about 30mins to…
The London Eye takes about 30mins to complete a full rotation so you get plenty of time to gaze out of the glass pod. There are benches and interactive features in the pods that ensure the customer experience comes first. I am very impressed with the London Eye and I would recommend it to all
October 24, 2019
Unprompted review
Reply from lastminute.com London Eye
So good to hear you had a fun day out flying through London’s skyline with us! Don’t be stranger – come back and see us again soon. Check out the special offers on our website to grab the best deal and experience London’s most iconic views again!
Kind Regards,
Roisin,
Customer Services Team,
Coca-Cola London Eye.
My family and I got the packet…
My family and I got the packet including the London Eye and the river cruise. Magic experience watching the sun set over London. Worth doing the once I would say. It was a great experience & is much higher than you think :)
September 20, 2019
Unprompted review
Reply from lastminute.com London Eye
Wow, thanks for the 5* review! We’re so glad you were moved by our iconic 360° views of London. Fancy another flight? We’ve got some great deals over on our website.
Kind Regards,
Roisin,
Customer Services Team,
Coca-Cola London Eye.
Reply from lastminute.com London Eye
We appreciate you taking the time to write this review. We’ll take your feedback on board so that next time you fly with us your experience will be even more amazing.
Kind Regards,
Roisin,
Customer Services Team,
Coca-Cola London Eye.
Overrated in my opinion not everyones…
Overrated in my opinion not everyones cup of tea
June 24, 2019
Unprompted review
Reply from lastminute.com London Eye
Hi there! Thanks for the review. We know you’ve taken time out of your day to write it – so we’ll be sure to take what you’ve said on board to make the London Eye even better.
Kind Regards,
Roisin,
Customer Services Team,
Coca-Cola London Eye.
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Good fun
Good fun. Really touristy but it’s got to be done hasn’t it. Me and my wife and our two boys and six month old daughter had a wonderful time. The pod is spacious, moves at a reasonable pace (no motion sickness from us), and some breathtaking views. If you’ve not done it I recommend you - especially with your children.
June 14, 2019
Unprompted review
Reply from lastminute.com London Eye
Thanks so much for the great review. Sounds like you really made the most of your trip to London, soaring through the heart of the city! We really hope you can come and visit us again soon. Don’t forget to book on our website to guarantee entry.
Kind Regards,
Roisin,
Customer Services Team,
Coca-Cola London Eye.
Fantatic place the visits if your ever…
Fantatic place the visits if your ever in London you can see things you would never see if you didn’t take this ride , brilliant
March 23, 2019
Unprompted review
Reply from lastminute.com London Eye
Thanks for spending time flying with us. Glad you had fun soaking up the sights from the most unique point of view! Why not try an upgrade next time, like our Fast Track entry or Champagne Experience? Have a look on our website to find out more.
Kind Regards,
Roisin,
Customer Services Team,
Coca-Cola London Eye.
Visited during new years eve
Visited during new years eve, it was a wonderful experience
February 26, 2019
Unprompted review
Reply from lastminute.com London Eye
So good to hear you had a fun day out flying through London’s skyline with us! Don’t be stranger – come back and see us again soon. Check out the special offers on our website to grab the best deal and experience London’s most iconic views again!
Kind Regards,
Roisin,
Customer Services Team,
Coca-Cola London Eye.
Reply from lastminute.com London Eye
Sounds like you had a great time! We always love hearing about your flight through the heart of London. Come back and see us soon, won’t you? Views this good never get old – head to our website to book.
Kind Regards,
Roisin,
Customer Services Team,
Coca-Cola London Eye.
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Wow! What a way to see London.
Wow! What a way to see London. A perfect afternoon, once we'd made it through the queue.
October 8, 2018
Unprompted review
Reply from lastminute.com London Eye
Wow, thanks for the 5* review! We’re so glad you were moved by our iconic 360° views of London. Fancy another flight? We’ve got some great deals over on our website.
Kind Regards,
Roisin,
Customer Services Team,
Coca-Cola London Eye.
Reply from lastminute.com London Eye
Wow, thanks for the 5* review! We’re so glad you were moved by our iconic 360° views of London. Fancy another flight? We’ve got some great deals over on our website.
Kind Regards,
Roslyn,
Customer Services Team,
lastminute.com London Eye.
Organised, Fast Queues, Great Views
I recently visited the London Eye with my family after delaying it for a few years and it was a great experience. I thought the queues were going to be long and boring but although the queues were long, they moved fairly quickly so you didn’t really become bored. The prices are high, as to be expected with a major tourist attraction, but the views are absolutely stunning. When you reach the top you can see for miles and see all of London’s major landmarks. The London Eye takes about 30mins to complete a full rotation so you get plenty of time to gaze out of the glass pod. There are benches and interactive features in the pods that ensure the customer experience comes first. I am very impressed with the London Eye and I would recommend it to all families looking for an exciting day out.
August 27, 2018
Unprompted review
Reply from lastminute.com London Eye
Wow, thanks for the 5* review! We’re so glad you were moved by our iconic 360° views of London. Fancy another flight? Book in advance on our official website for the best deals.
Kind Regards,
Roslyn,
Customer Services Team,
lastminute.com London Eye.
Lovely views
Lovely views. We bought the tickets with sealife and it was great. For the price it was worth it. You can see London nicely.
July 12, 2018
Unprompted review
Reply from lastminute.com London Eye
Wow, thanks for the 5* review! We’re so glad you were moved by our iconic 360° views of London and SEA LIFE London's amazing aquatic offerings. Fancy another flight? We’ve got some great deals over on our website.
Kind Regards,
Roslyn,
Customer Services Team,
lastminute.com London Eye.
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Dreadful
Dreadful. We bought tickets for the eye and for the boat trip at the same time. The eye was great and then we queued for the boat for an hour in the blazing sun - but were refused boarding cos we were ‘4 days late’ The idiots had issued us with boat tickets for 4 days ago.
No one at the box office helped - they just sent us home, disappointed. Be careful with your tickets, they’re obviously after the revenue and are not providing the service. Complaint raised with Merlin who own the eye - watch this space for updates on how they handle it.
May 26, 2018
Unprompted review
Reply from lastminute.com London Eye
Hi Angus,
We never want our guests to feel disappointed when they fly with us, so I’m really sorry to hear your visit wasn’t perfect. We’ll take all of your comments on board. We’d love a second chance to impress you, so I hope you’ll visit us again soon.
Kind Regards,
Roslyn,
Customer Services Team,
lastminute.com London Eye.
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