London Lawn Turf Reviews 

Boys from Mitcham were fantastic and very helpful, last minute order, turf was top quality and after 2 months it’s looking superb.
Will be back soon for more turf.

I was pleased with the content of the delivery but it was pure luck I was there when he arrived as it was due to be delivered on Wednesday 1st July and it came first thing the day before on the Tuesday when I was heading off to Wimbledon

Sent me two delivery slots for top soil. Didn't make either of them. Didn't call to explain. I had to chase. First time no answer, left a message, no response. Called back, spoke to someone who said they'd call deliveries and call me back - no call back. I called back again (3rd time) and spoke to someone who gave a confused response about some mix up with deliveries. No meaningful attempt to rectify the issue today. I have landscapers on site and this has cost me a fortune. The worst part is I have had to chase all of this, not a single courtesy call to let me know there was an issue. Appalling customer service.

The biodiverse turf arrived in very good condition, easy comms from the team who had to change the delivery day, and lovely delivery driver!

Great service from start to finish. The delivery driver was spot on in placing the delivery where I wanted it to go and nothing was a problem for him

DD did our delivery, very professional, quick and helpful. Exactly on time. High quality lawn exactly as ordered. 10/10 recommend.

Great product, great price, great delivery, no hitches!

Hugely expensive delivery charge applied when booked two weeks in advance, then failed to deliver.

We had a great experience with Daniel in the Mitcham team at London Lawn Turf. Very professional, polite, helpful and efficient. Would highly recommend!

I have dealt with Dan in the Mitcham depot a number of times. He is very knowledgeable and was able to answer all of my questions with ease. I trusted what he advised and my lawn is looking fabulous! The products I have purchased have been top notch and I have followed the advice which has paid off! Definitely recommend

Dealt with Daniel at the Mitcham depot, he was helpful, polite and efficient - would recommend! Thank you so much for your help!

Ordered paid and selected delivery for Friday delivery. Get an email a few days later on Thursday evening saying the delivery will be on Saturday! Lack of communication as I have Labour on site to install. I called the delivery company and they said they haven’t even received the lawn from the supplier. I don’t feel that The london Lawn company actually tried to resolve the delivery quickly and feels like the team handled this incompetently.

I had an excellent experience today with London Turf Company and felt compelled to leave a review. From start to finish, the service was outstanding, and I was particularly impressed by the level of care I received.
I was served by Alex, who was incredibly personable and genuinely attentive throughout my visit. His customer service was exemplary—he took the time to understand exactly what I needed, offered helpful advice, and made sure I was confident in my purchase. It’s rare to come across someone who shows such authentic care for customers, and it really made a difference to my experience.
The turf itself is of extremely high quality, and I was pleased to find it at a very reasonable price. It’s clear that this company takes pride in both their products and their service.
Overall, I couldn’t be happier with my visit. I would absolutely recommend London Turf Company to anyone looking for top-quality turf combined with truly excellent customer service.

Great delivery with minimal fuss. Ordered topsoil and the quality is great - very low stone/clay. Great prices. Highly recommended.

Easy online order and very helpful staff at collection. Turf is top quality and healthy

Great company to deal with. Delivery driver really polite and helpful. An absolute legend.

i have been in the garden business for many years, i get my turf from various places , depending on customers budget , on this occasion i got the medallion, first pallet a bit dodgy second pallet good , 145 rolls at £850. there was 12 unusable ones , this happens there can’t check every one understand , needed replacement same day phoned office to there couldn’t find manager, drove there found him no problem, explained situation, not my problem speak to head office, your have to buy new , ok , spoke to head office , no reply since , all this for 12 rolls, never again

Very professional service
Good product

Easy to order, Quality of turf great, fast delivery and very helpful staff