I spoke to a nice young man called Derrick (hope I didn't spell it wrong) who was polite,friendly and helpful. We did the business part of the job then he spent extra time just having a friend chat. I... See more
Company replied
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I couldn't believe how quickly and efficiently you got the Marylin Monroe coin to me, God I was astonished at the quality and effevesense of the presentation of such a beautiful coin and packaging... See more
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I had this item bought for my upcoming birthday, when I saw the email I thought it would make an excellent companion to the S. S. Cairo coin set I had previously purchased, thanks for giving me the op... See more
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All good, lovely product and well presented/packaged. Only down side, recieved telephone call, email, text message with 24 hours of receiving coin. Hardly time to enjoy the item, feels a little exc... See more
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Company details
About The London Mint Office
Written by the company
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
Contact info
Carew Street 1, SE5 9DF, London, United Kingdom
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Very friendly and helpful
Very friendly and helpful. Excellent communication and we had good repartee between us. 10/10
July 25, 2026
Unprompted review
Reply from The London Mint Office
Hi Alfred
Thank you for your fantastic review. We're delighted to hear you found our team friendly, helpful and communicative. We'll be sure to share your kind comments with the team. Thank you for your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
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Lovely coin in very good presentation…
Lovely coin in very good presentation box easy to order and fast delivery
July 25, 2026
Unprompted review
Reply from The London Mint Office
Hi Jean
Thank you for your kind review. We're delighted to hear you were pleased with your coin, the presentation folder and our fast delivery. Thank you for your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Reply from The London Mint Office
Hi Chris
Thank you for your kind review. We're delighted to hear you were pleased with your coin and our quick service. We really appreciate your continued support!
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
The professional way they conduct their business
I have been with this company many a year now but this is the first time I have been so excited about receiving a couple of coins for my collection than this time the person on the other side of the line was so helpful and caring in her mannerism's she also had all the knowledge to go with what she was explaining to us this was a really good experience and a nice lady to boot we will carry on buying from this company for the foreseeable future and send them a big thank you for all the quality of help we received
July 18, 2026
Unprompted review
Reply from The London Mint Office
Hi Paul
Thank you for your wonderful review and continued support over the years. We're delighted to hear about your positive experience and that our team member was able to provide such helpful and knowledgeable service. We'll be sure to pass on your kind words. We truly appreciate your loyalty and look forward to continuing to support your collecting journey.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Reply from The London Mint Office
Hi Dawn
Thank you for your kind review. We're pleased to hear you found the ordering process easy and were happy with our delivery service. We appreciate your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
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Precise and thorough through all…
Precise and thorough through all aspects of the transaction
July 23, 2026
Unprompted review
Reply from The London Mint Office
Hi David
Thank you for your great feedback! We're pleased to hear you had a smooth experience and that our service met your expectations throughout the transaction. We appreciate your support and kind words.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
Usually no problems
Usually no problems. The staff are all very friendly and easy to talk with. However on this occasion I failed an application after putting down a deposit and I couldn’t get an immediate refund as the coin had been automatically sent. I now have to wait for the returns form to arrive and send it back. An unnecessary and frustrating task .
July 16, 2026
Reply from The London Mint Office
Good Morning,
Thank you for taking the time to share your feedback.
We're pleased to hear that you've generally had positive experiences with our team and that you've found them friendly and helpful. However, we're sorry to learn that this particular experience was frustrating.
We appreciate that having to wait for a returns form after your application was unsuccessful wasn't the outcome you were expecting, and we understand why this felt like an unnecessary extra step. Your comments have been noted as we continue to review how we can improve our processes and make things as straightforward as possible for our customers.
Thank you again for your feedback, and we hope we'll have the opportunity to provide you with a smoother experience in the future.
Kind regards,
Tanith
Customer Experience Manager
Very pleased once again
I’m very pleased once again with the service I received from the London Mint Office, my products arrived swiftly and in perfect condition. They are beautiful and I am delighted with them. Another great experience, thank you to all!
July 21, 2026
Unprompted review
Reply from The London Mint Office
Hi Luke
Thank you for your wonderful review and continued support! We're delighted to hear that your products arrived swiftly and in perfect condition, and that you are pleased with your collection. We truly appreciate your kind words and look forward to providing many more great experiences in the future.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Josh was very clear when speaking
Josh was very clear when speaking. He was polite and very helpful. He resolved my query very quickly and efficiently.
July 24, 2026
Unprompted review
Reply from The London Mint Office
Hi Angela
Thank you for your great review. We're delighted to hear that Josh provided clear, polite and helpful service, and was able to resolve your query quickly and efficiently. We'll be sure to pass on your kind words to him. Thank you for your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
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Great service from Josh at the London…
Great service from Josh at the London Mint Office. Very helpful and sorted out the problem with my payment very quickly and efficiently. Josh had a great telephone manner and I look forward to receiving my coin in due course.
July 24, 2026
Unprompted review
Reply from The London Mint Office
Hi Jan
Thank you for your wonderful review. We're delighted to hear that Josh provided such helpful and efficient service and was able to resolve your payment query quickly. We'll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your coin when it arrives.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Hayley was very helpful and easy to…
Hayley was very helpful and easy to talk to. Thank you
July 24, 2026
Unprompted review
Reply from The London Mint Office
Hi Linda
Thank you for your fantastic feedback. We're pleased to hear that Hayley provided a friendly and helpful service. We'll make sure your kind comments are shared with her. We appreciate your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
I am a happy customer.
I was happy to have a company that I can rely on. My items are always delivered on time. The service I want is covered and reliable. The item I ordered is delivered.
July 17, 2026
Reply from The London Mint Office
Hi James
Thank you for your fantastic review! We're delighted to hear that you find our service reliable and that your items arrive on time and as expected. We truly appreciate your continued support and are pleased to have you as a valued customer.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Reply from The London Mint Office
Hi Gen
Thank you for your continued support! We're delighted to hear that you are fully satisfied with our service as always. We truly appreciate your loyalty and kind feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
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A great service from the London Mint…
A great service from the London Mint Office. Never had any issues and there's always a nice advisor you may speak to! Thank you!
July 24, 2026
Unprompted review
Reply from The London Mint Office
Hi
Thank you for your wonderful review! We're delighted to hear you’ve had such a positive experience with our service and that our team has always been there to help. We truly appreciate your support
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Whybad company can't your people get things right…
Why can't your people get things right your company is the worst coin company that I have dealt with the coin that I received is fine but the way things went I won't order anymore from you and my friends won't order from you.
July 16, 2026
Reply from The London Mint Office
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience has left you feeling this way.
Whilst we're pleased the coin itself met your expectations, it's disappointing to learn that the service you received did not. We understand how important it is to get things right and regret that we fell short on this occasion.
We'd welcome the opportunity to look into what happened and see if there's anything we can do to address your concerns. Please contact our Customer Experience team at 0330 024 1001
Kind regards,
Tanith
Customer Experience Manager
Great service what more is there to…
Great service what more is there to say👌greatly impressed indeed thank you.
June 17, 2026
Reply from The London Mint Office
Hi David
Thank you for your fantastic review. We're delighted to hear you were so impressed with our service. We really appreciate your support and kind words!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
She was very helpfull
July 9, 2026
Reply from The London Mint Office
Hi Susan
Thank you for your 5* review! We're pleased to hear that our team member was able to provide helpful and friendly service. We appreciate your support and kind words!
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
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The ease of ordering coins and the…
The ease of ordering coins and the variety of subjects is brilliant. Any issues I have had have been resolved quickly. I would recommend London Mint to any coin collectors.
July 17, 2026
Unprompted review
Reply from The London Mint Office
Hi Francis
Thank you for your wonderful review! We're delighted to hear you enjoy the ease of ordering, the variety of our collections and the service provided by our team. We truly appreciate your recommendation and continued support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Reply from The London Mint Office
Hi Kathryn
Thank you for your kind review. We're delighted to hear you were pleased with your purchase and we look forward to welcoming you back again. We appreciate your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Disgusted
Previously had issues with unwanted orders delivered with PIN verification despite numerous requests not to send out in this manner.
Received text message saying returned order had been received and proceeded to my account on 7th July. Then received demands for payment with late fees through the post last week. Today I received a text message threatening me with a debt recovery agency despite my account clearly showing an outstanding balance of £0.00
I am disgusted by their behaviour. I am hoping they will take back all products i have purchased from them over the last 7 years and provide a full refund.
July 22, 2026
Unprompted review
Reply from The London Mint Office
Good Morning Nicola,
Thank you for taking the time to share your feedback. We're very sorry to read about your experience and appreciate how frustrating this must have been, particularly after returning your order and then receiving further communications that did not reflect the status of your account.
This is certainly not the level of service we aim to provide, and we'd like the opportunity to review your concerns in full, including the issues you've raised regarding previous deliveries and your request.
We have tried to reach out to you, however, if you have a preferred time of contact, please feel free to reach out on 0330 024 1001.
Kind regards,
Tanith
Customer Experience Manager
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