London Rug Company Reviews 

174
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful aesthetics and high quality of the products, noting that items like the aromatic diffusers and decorative rugs truly elevate their living spaces. Many people also mention the exceptionally efficient service, user-friendly ordering process, and remarkably quick delivery times that make shopping a pleasure. Some reviewers were not happy with the delivery process, mentioning frustrating long delays, tracking issues, or unhelpful couriers who struggled to find addresses. A few consumers also pointed out instances where packages arrived visibly damaged or products unfortunately showed minor flaws like loose threads.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and design.... See more

Quality

People report positive experiences with quality, expressing high satisfaction regarding rugs and diffusers.... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a strong division in customer... See more

Order

Reviewers express mixed feelings regarding their order experiences. Many consumers report very quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just recieved my beautiful defuser. Im trilled with the fragerance.. the london rug Company were so professional and easy to deal with. I look forward to doing business with them again. Yours... See more

Rated 5 out of 5 stars

As usual l have no issues with the diffusers, l love Mila l got it like 3 times. What l dont like is the delivery process, takes too long and there is always an issue with the courier

Rated 5 out of 5 stars

What a gem of a business. I have been looking for a rug for my livingroom for a long time and I came across this one. Goes perfect with my new sofas. The choice is amazing!. There are very few c... See more


Company details

  1. Rug Store
  2. Bedroom Furniture Store
  3. Carpet Store
  4. Decoration and Interior Design Store
  5. Interior Designer
  6. Living Room Furniture Store

About London Rug Company

Written by the company

SHOP LONDON RUG COMPANY CONTACT US FOLLOW US ON INSTAGRAM London Rug Company was formed as a dream collaboration between International Award winning interior designer, Dawn Ward, and one of the worlds most prolific rug manufacturers, Art Carpet.

During Dawns work, creating some of the world’s finest homes and properties, Dawn has designed hundreds of rugs over the years and was delighted to form this partnership in order to bring to the market beautifully design quality rugs at affordable prices.


Contact info

3.8

Great

TrustScore 4 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(174)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

XL Skye rug

I first saw their rugs at the NEC furniture show and was very impressed. I have just ordered my first rug for a client and the whole experience from order to installation was wonderful. Wonderful quality and service.

September 4, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Mila Rug

Wow ! Beautiful Rug ordered the Mila .The quality is excellent is top quality ! Absolutely love the rug and was delivered within 2 days . Will definitely order again .

August 31, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing Rug

I recently ordered a beautiful rug named Helen from London Rug Company. My first experience of ordering from this company has been excellent from start to finish.
The website was so easy to navigate. There were a great selection of gorgeous rugs to choose from and they were all available in two sizes. The images were clear and concise and definitely true to the eye. More importantly the price of the rugs are amazing, I did wonder when ordering if the quality would not be as expected but I needn't have worried at all. The rug arrived carefully packaged and without delay by a reputable delivery company and on opening I couldn't believe what good value for money the rug was. The quality is amazing and I love the colours, it was exactly what I was looking for! After removing the packaging it took less than 10 minutes for the rug to lay flat, there were no creases and the corners sat flat straightaway too. I'll definitely order from this company again, in fact I'm now considering ordering the same rug in the larger size for the winter months.

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

XL skye Rug …

Ordered my Rug Monday was delivered Thursday. Rug is beautiful good quality and even nicer than I thought it was on the website. Couldn’t be happier

July 25, 2023
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Absolutely gorgeous rugs 💗💗💗

EXCELLENT communication, service, delivery, value for money & most importantly absolutely gorgeous rugs. I ordered 2 for my new house (Jennifer & Darby) and love them in the flesh even more that I did on the pics. Everybody comments on how stunning they are and I am definitely ordering more as I go through furnishing each room my new house. I

March 15, 2023
Unprompted review
Rated 5 out of 5 stars

Style, Quality, what can I say!

I’ve ordered two rugs from here and the quality is absolutely brilliant I’ve ordered 9 rugs to scatter around a new home in Marbella but the quality of londonrugcompany are by far the best.
Absolutely buy again

May 1, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look