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London Sake Reviews 388

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TrustScore 4.5 out of 5

4.6

Wine Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the wide selection available. Many people highlight the exceptional service, noting the helpfulness and responsiveness of the staff. The ordering process is frequently described as easy and efficient, contributing to a positive overall experience. However, some customers also noted issues with delivery, including delays, lack of communication, and in a few instances, damaged items upon arrival. A small number of people also experienced problems with incorrect delivery addresses or missing items, and some expressed dissatisfaction with the lack of tracking updates.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the quality and variety of... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the super quick delivery,... See more

Service

Users describe positive interactions with service. Customers consistently praise the reliable and excellent... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the easy ordering... See more

Quality

Consumers find quality to be positive. Many reviewers praise the quality sake and shochu, highlighting the... See more

Based on these reviews

Rated 5 out of 5 stars

Ordering from the website was easy and delivery prompt. Amabuki Banana Yeast Nama Junmai Daiginjo was very enjoyable, slightly sweet but not too much, with notes of banana and walnuts.

Company replied

Rated 5 out of 5 stars

Always good service from London Sake - swiftly dispatched, very securely packaged, and with appreciated inserts. Plus of course - you can always rely on the balance, refinement and overall qualit... See more

Rated 5 out of 5 stars

I ordered a Yuzu Sake for my husband’s birthday, very last minute, to remind us of our recent trip to Japan. I sent an email to the company asking if they could dispatch it as soon as possible and the... See more

Company replied

Rated 5 out of 5 stars

Excited to try the beautiful Sake taster boxes. Really well presented with tasting notes - would make a great gift. We’re having a sake flight evening and looking forward to something new, as well as... See more

Company details

  1. Wine Store
  2. Alcohol Store

Written by the company

Sake from the finest Japanese breweries delivered direct to your door. With our subscriptions we make sake simple. Buy online from our award-winning sake shop, gift a sake tasting set, explore new sake with our Sommelier Tasting Series, or sign-up to a subscription for a hand-picked bottle (or three) and gift each month. Great deals on top brands including Dassai 23, Nanbu Bijin and Mio sparkling sake. Not sure where to start? Try our Ultimate Sake Starter Set for Beginners!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

388 reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Service…

Great Service… missing bottle delivered the following day… wasn’t sure I would receive it in time, what with the Christmas rush!! But so pleased. Thank you

December 8, 2023
Rated 5 out of 5 stars

Great service!

I ordered a mixed set of saki, since I’m a novice with Japanese rice wine, and I couldn’t be happier. One of the bottles was out of stock but I was offered several options as a way forward. I’m very happy with the outcome. I’m sure that I’ll be ordering more in the future :)

November 10, 2023
Rated 5 out of 5 stars

Great service

Great service - very helpful contact over email. Great price! Doesn’t sit on your money like their competitor.

October 17, 2023

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