Londonsupplements Reviews 

158
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent prices and wide range of products available. Many people also report fast and prompt delivery, often highlighting the efficiency of the service. Reviewers are generally satisfied with the quality of the products and the ease of ordering. However, some customers experienced significant issues with delivery, including long delays, missing items, and poor tracking information. A few other people also felt that product quality was inconsistent, citing damaged goods, incorrect items, or products not matching descriptions. Additionally, some reviewers were not happy with the customer service, reporting unresponsiveness and difficulty resolving problems.

What people talk about most

Product

Customers had ambiguous experiences with product quality and accuracy. Many reviewers were delighted with... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast and prompt delivery, often... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with... See more

Price

Users describe positive interactions with price, consistently highlighting great and reasonable prices for... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising products as "absolutely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shockingly fast 24-hour delivery and perfect product! Review: I was initially very nervous after reading some negative reviews online and experiencing a glitch with my tracking number. However, my... See more

Rated 4 out of 5 stars

This is one of the numerous times I have ordered the same product ie Protein Powder. So happy with the product. The delivery took a little longer than usual but hey ho… its all good

Rated 4 out of 5 stars

Value for money, it mixes well and tastes nice, although it is a little on the sweet side for my liking. Delivery is always swift and on point.

Rated 4 out of 5 stars

Arrived in good time, maybe an option to pay more for quicker delivery. but it wasn’t too long and very good prices and exactly what I wanted . Will be back for future products



Contact info

3.5

Average

TrustScore 3.5 out of 5

158 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(158)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid

Everything was okay apart from slow delivery. When I cancelled my subscription. They still took my money and didn't deliver any more protein bars.

Had to put a merchant block with my bank and raise a dispute to get money back. I called them and the guy hung up on me immediately.

June 1, 2024
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Bad customer service. I am still trying to understand the lack of care I received from London Supplements' customer service. Even when I managed to get in touch, the customer service rep I spoke with could have been more unhelpful. They seemed disinterested in resolving my problem. I am still awaiting a response to my second email; it's been seven days.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

London Supplements motivates me

I like the friendly service, the chats and their honesty. is not a shop that will just sell you stuff for sake of selling, but instead they sell you items as per your like and needs and they give good advise. the team is so much more clued up on supps. and accessories than Im. Glad to be going to London Supplements for shopping (and when items not in stock they happily refund...how lovely :-)

May 18, 2024
Unprompted review
Rated 1 out of 5 stars

Delayed delivery.

I ordered products over one week ago and it still haven't been sent. I sent email with advice when it gonna be sent - no respond. I needed ASAP, I still don't know when it gonna be sent.

May 13, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid!

Ordered protein powder on 19th February. Missed connection with courier and so has never been delivered. There has been no apology made and communication has been incredibly slow with no replacement or refund received. I would never order from this company again!

February 19, 2024
Unprompted review
Rated 1 out of 5 stars

Very unprofessional and slow response…

Very unprofessional and slow response time from support. My first order got misplaced and then I had to wait another week for getting my order. I better pay 5 extra and buy it from Amazon.

Won't buy again!

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

I have been using this company since July 2022

I have been using this company since July 2022 buying Optimum Nutrition Whey 4.5kg. I notice they don't have too many good reviews here but I must say I have not experienced any issues during my time ordering with this company. I continue to use them for this product which I order every two to three months.

September 15, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! I ordered £150 worth of protein, BCAA and pre work out - the full order was delivered later than promised, and then the pre work out was missing from delivery. It’s been over a month now, despite several emails from me, London supplements have done nothing to help.

July 31, 2023
Unprompted review

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