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Longacres Garden Centres Reviews 39,838

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TrustScore 4.5 out of 5

4.7

Garden Center
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Review summary

Created with AI, based on recent reviews

Considering 3,064 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their satisfaction with items like garden furniture, plants, and pots. The service is frequently described as exceptional, with many appreciating the efficient communication and helpful staff, especially during delivery and collection. Reviewers also commend the smooth ordering process and timely delivery, noting that items are often well-packaged and arrive in good condition. However, some customers reported issues with specific delivery companies, citing unreliability, damaged goods, or items being left incorrectly. There were also occasional complaints about delayed orders, missing items, or incorrect products being delivered, which sometimes required follow-up from the customer.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient delivery,... See more

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Order

Customers generally report positive experiences with the ordering process, often highlighting the ease of use... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Service

Users describe positive interactions with service, frequently highlighting excellent and incredible service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a garden set online from Longacres. The communication from them was excellent and the courier was brilliant too, most impressed. This is my first dealing with Longacres as I’m n... See more

Company replied

Rated 5 out of 5 stars

Fairly long lead time, but comms good and everything delivered without any courier drama. Table assembly simple, chairs were a bit tedious to get the plastic off, but well protected from transit damag... See more

Company replied

Rated 5 out of 5 stars

Following an issue with my delivery from Longacres, I cannot praise their customer services highly enough. I was given the option of waiting for new stock to arrive or to be given a full refund. M... See more

Company replied

Rated 5 out of 5 stars

Brilliant. I have order from them eight years in a row. Substantial home delivery orders. This one was absolutely perfect. Not a plant out of place. 16 boxes delivered, all extremely well packed, boxe... See more

Company replied

Company details

  1. Garden Center
  2. Florist
  3. Flower Market
  4. Furniture Store
  5. Grill Store
  6. Plant Nursery

About Longacres Garden Centres

Written by the company

Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country. We've been selling online since 2002 and have two purpose-built warehouses for stock and packing. We're multi-award winners including:
  • Garden Retail Awards Best Garden Centre 2015
  • Horticulture Week Business Award - Best Business Refurbishment 2018
  • Best Garden Centre Retailer of Greeting Cards 2023
Longacres Homepage Special Offers Weber Barbecues Cut Flowers & Bouquets Plants Outdoor Living Gardening Products Wildlife & Pets Home & Gift Seasonal

Longacres

Written by the company

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Lovely wind spinner

Lovely wind spinner, delivered in a timely manner.
Would have liked more up to date tracking along the way, however my sister happened to be home when delivered so all was well!

May 27, 2026
Rated 5 out of 5 stars

Excellent garden parasol

We needed a new garden parasol. Longacres had a very good make available at an excellent price with many colours to choose from. I was able to choose a delivery date and the umbrella arrived in perfect condition a few days later. I'm very pleased with it.

May 27, 2026
Rated 3 out of 5 stars

Collection service lacking.

The table cover is great, but having ordered it on line to collect from my local Longacres garden centre, the Shepperton GC couldn't find the paperwork and it took ages to actually collect the item. Not very impressed with that.

May 27, 2026
Rated 5 out of 5 stars

Exceptional service

Received exceptional service at Longacres when purchasing floral tribute for my mums funeral. Staff provided excellent advice in relation to flowers and the finished display was perfect. I was very grateful for the support and professional guidance.

June 1, 2026
Unprompted review

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