I had a problem with delivery of fresh flowers and sundries which was a day late and as a florist, I could not use the flowers for the reason I'd ordered them.However Bailey in your Customer Service t... See more
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Review summary
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Reviews shaping this summary
I recently ordered the Hartman Avebury Garden Set from Longacres Garden Crntres, and I am absolutely thrilled with my purchase. The ordering process was straightforward. The delivery arrived exactly... See more
Company replied
The flowers are excellent Thank you. Lovely blooms and scent fills the whole room. They are for a Wedding Anniversary present and as I am unable to visit in person, it was an absolute bonus for the... See more
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Very helpful customer service - the calls were answered immediately by actual people! Very helpful people, too. I purchased a four seat rattan garden set which is of excellent quality. Delivery wa... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
41K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Longacres Garden Centres
Dear Customer
Thank you for the feedback, we are pleased you found our online website easy to use.
Kind regards
After ordering received am email saying…
After ordering received am email saying not available and refunded the money. Showed in stock online.
August 8, 2026
Reply from Longacres Garden Centres
Dear Customer
I am so sorry. I can see that we did take the item offline, but unfortunately, due to the timing, your order had already gone through. We sincerely apologise for the inconvenience caused and appreciate your understanding.
Kind regards
Seamless & Quality
Easy, efficient and so helpful with any questions. Would highly recommend
August 8, 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback, we are pleased to have been able to answer your questions.
Kind Regards
Reply from Longacres Garden Centres
Dear Customer,
Thank you for your lovely feedback.
Kind Regards
Fantastic quality garden furniture and seamless delivery!
I recently ordered the Hartman Avebury Garden Set from Longacres Garden Crntres, and I am absolutely thrilled with my purchase. The ordering process was straightforward. The delivery arrived exactly on time. Everything was securely packaged to prevent damage.
I would highly recommend!
August 8, 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for your kind feedback, we are pleased you were happy with the service we provided,look forward to your future custom.
Kind regards
Great garden center and highly…
Great garden center and highly recommended. Prices are a little steep but otherwise can't fault it.
April 4, 2026
Reply from Longacres Garden Centres
Dear Customer,
Thank you for your feedback, we look forward to your future custom.
Kind Regards
Prices are the best
Prices are the best. Goods always arrive well packaged and in good condition.
August 6, 2026
Reply from Longacres Garden Centres
Dear Customer,
Thank you for your feedback, we are pleased you were happy with the service we provided.
Kind regards
Lovely quality planters
Quick easy online ordering . Handy as not near a longacres garden centre. Very pleased with planters ordered. Good quality, good price and just what I wanted. Packaged really well , arrived safely and very prompt.
August 7, 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you so much for your lovely review! We’re delighted you’re pleased with your planters and our service.
Kind regards
Reply from Longacres Garden Centres
Dear Customer,
Thank you for the comment and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Really good service, thank you.
July 5, 2026
Reply from Longacres Garden Centres
Dear Customer,
Thank you for the great comments , its very much appreciated and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Ordered some of the best garden gloves…
Ordered some of the best garden gloves I’ve ever used for removing brambles and nettles.
August 6, 2026
Reply from Longacres Garden Centres
Dear Joanne,
Thank you for your feedback, we are so delighted to see that you are so happy with your gloves and look forward to seeing you shop with us again soon.
Best wishes
Longacres
Excellent service
Easy online ordering, product arrived on time by friendly and very helpful delivery guy.
August 3, 2026
Reply from Longacres Garden Centres
Dear Roy,
Thank you for your review, we are delighted to see that you found ordering online easy and our delivery team were friendly and helpful to you.
Kind Regards
Longacres
Arriving on time
August 6, 2026
Reply from Longacres Garden Centres
Dear Valerie,
Thank you for your feedback and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Roger,
Thank you for your kind comment and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Great Service, Great Item
Item delivered within the time frame and taken to my area of choice. The product itself is great. Customer service was good too I had a question and it was answered quite quickly. Will order from them again
August 3, 2026
Reply from Longacres Garden Centres
Dear Keith,
Thank you for your kind review , its very much appreciated and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Great service and free delivery
Great service and free delivery. I shall definitely buy from them again. Thank you
August 6, 2026
Reply from Longacres Garden Centres
Dear Susan,
Thank you for your lovely feedback regarding the service you have received from us and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
We were able to get the products that…
We were able to get the products that we wanted from you & have them sent to us we were really grateful for that
August 2, 2026
Reply from Longacres Garden Centres
Dear Rosemary,
Thank you for your kind feedback , we are delighted that you were able to get everything you needed from us and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
All so very easy and straightforward
All so very easy and straightforward! Kept informed of process. Good price for excellent product!
August 5, 2026
Reply from Longacres Garden Centres
Dear Tim,
Thank you for taking the time to write a review for us , its very much appreciated.
We are delighted that things were straightforward for you and you are happy with both our pricing and the product you have, we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Very friendly and helpful staff
Very friendly and helpful staff. I collected my order before the collection date and no problem with it as staff bent over backwards to help.
August 12, 2026
Reply from Longacres Garden Centres
Dear Alfred,
Thank you for taking the time to write a review for us . We are delighted that you found our staff members to be very friendly and helpful.
We are pleased to read that you were able to collect your order at an earlier date and look forward to seeing you shop with us in the near future.
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Customer
Thank you for your feedback, we are pleased you are happy with the service we provide.
Kind regards
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