Longacres Garden Centres Reviews 

We are a small Cancer Charity based in West Surrey and at our annual fundraising event we have a raffle. The company for the last 2 years has given us a voucher to add to our prizes and we are very grateful for that.

Delivery on time and nice team as usual

Excellent choice, service, very quick delivery and packaged in a strong quality envelope.
Each of the three Longacres vouchers was inside it's own card and envelope.

Good product, good price, speedy delivery!

Delivered to correct place for a friend's birthday. She was very pleased with the flowers.
Thank you for making her happy.

What a fabulous Company, polite, friendly staff who know what they are doing, seem interested, and in my case managed to double what I had initially spent after my verbal request to find more stock. 5 star Compny and staff ...no Bots here

Trekki dog water bottle is amazing. Excellent service, price and super quick delivery. Packed with care and arrived in perfect condition. Super happy with Longacres Garden centres.

The flowers are excellent Thank you. Lovely blooms and scent fills the whole room.
They are for a Wedding Anniversary present and as I am unable to visit in person, it was an absolute bonus for them to be delivered.
I was especially pleased as another provider could not process my order.
I will definitely be ordering from you again.

Happy with my purchase packaging and delivery ok

Flowers bought for my sister’s birthday, arrived very fresh and a lovely selection.
Online order process very easy thanks

Delivery driver very helpful and courteous.
Pallet taken from street to garage door.
Packaging for table crushed on corner but internals all good.
Otherwise consignment well packed.

I made a purchase of four gas cylinders for a weed wand.

The purchase went through and I was told there would be a three to five working day wait for the product. Fair enough.

I made the order on Monday so counting that as day one, the order should have been there, to my mind at least, by Friday. I called up and the agent couldn't find my order on the delivery schedule. She told me "Leave it with me, and I'll get back to you later today.

Well she didn't. Having had no word, I called at four thirty that afternoon and spoke with another agent. She told me that the delivery would actually be made on Tuesday eleventh of August, take out the weekend, remember its working days not just days.

A garden centre which doesn't do weekends, a delivery company which doesn't do weekends?

When faced with this I didn't object just accepted that it would be another day late. I received an email today, Monday tenth of August to inform me that the product is dangerous and that the comapny doesn't ship it beyond local areas. The person writing the email politely apologised and reassured me that I would get an immediate refund for the item and carriage.

Ultimately I have spent a week waiting for somthing which should have been stopped at purchase point because of the shipping hazard.

What is my position now? I am gasless and the weeds are doing a great job of growing everywhere. I have to find another supplier and try again because Longacres isn't good at communicating. I am not angry, perhaps a little frustrated at still being no further forward. I think that someone needs to use this as one of those training things to let staff know how important it is to get these things right.

A great product at a great price, well packaged and delivered on time.

Came really fast and very well packaged. Really pleased with my purchase. Thank you.

Quick service the drive through for click and collect etc is great

Quick delivery and well packaged lights, perfect for my garden fence!

Very helpful customer service - the calls were answered immediately by actual people! Very helpful people, too.
I purchased a four seat rattan garden set which is of excellent quality.
Delivery was also very good and the Bottrills driver very helpful.
Thank you.