Look Fabulous Forever Reviews 

9,624
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 25 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and effectiveness of products, especially primers, blushers, and skincare, often noted as excellent for mature skin. Many appreciate the long-lasting makeup, including foundations and lipsticks, finding eyeliners and eyeshadows blend easily. The range is considered fabulous for older faces, offering excellent value. However, some customers noted concerns regarding product packaging, describing it as bulky or wasteful, with some experiencing broken compact hinges. A few others felt certain products, like specific eyeshadows, eyeliners, or mascaras, had issues with powdery texture, poor longevity, or unsuitable color.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers loving the foundation, primers,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using LFF eyeshadows and highlight for a few years now and I really like them although I do find that some eyeshadows go very powdery at times . I ordered a highlight this week and as usy... See more

Rated 4 out of 5 stars

The face primer provides an excellent base for foundation. Unfortunately the packaging is bulky with wasteful double plastic casing. The eye primer is in a better, small tube, easy to apply and is als... See more

Rated 4 out of 5 stars

I love Look FF blusher it’s the best one I have used for mature skin. I purchased the compact to try to reduce my use of plastic sadly the hinge broke within a few weeks, LFF where great and replaced... See more

Rated 5 out of 5 stars

I recently ordered some skincare items from Look Fabulous Forever - my order was delivered promptly and securely. The skincare (cleanser, eye makeup remover, hydration hold serum and day cream) was a... See more

Company replied


Company details

  1. Cosmetics Store

Information provided by various external sources

Our philosophy is simply that age is no barrier to looking fabulous. Our makeup is specially formulated for older faces, eyes and lips and is designed to work with the challenges of ageing.

Hassle-free returns

We offer a no quibbles returns policy!

Try our makeup for 30 days and if you are not happy, you can return for an exchange for a full refund. Contact our team of professional makeup advisers for more information on 0808 168 7447

Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(9,624)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased the eyebrow definer in…

I purchased the eyebrow definer in brown, a brown eyeshadow, the make up primer and a lipstick. They are all wonderful, thank you so much. I'm 72 years old and these are perfect. Seem to be made for me.

September 1, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Jane

Thank you for your lovely Trustpilot review. We are delighted that you are happy with your purchases and yes you are correct they have been made specially for an older skin.

Thanks again and best regards

Sue

Customer Services Executive

Rated 4 out of 5 stars

I ordered the foundation

I ordered the foundation, eyebrow brush, eyebrow shaper and eyeliner and bronzer
Foundation I returned. I found small granules and it made my skin dry and didn’t go on smooth even over my primer. It didn’t absorb or blend on my face. I had an immediate response from customer service supplying a mailing label for return
I absolutely love all the other products. Couldn’t believe how easy the eyebrow shaper is and looks great. Very satisfied with these products

September 1, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Jean,

Many thanks for taking the time to write a Trust Pilot review.

Sorry to hear the foundation did not suit. Sounds like 'pilling' which can be down to an incompatibility with moisturiser?

It's lovely to hear you are very satisfied with the other products.

Stay fabulous

Julie
Customer Service

Rated 5 out of 5 stars

I purchased a trio eye shadow which…

I purchased a trio eye shadow which seemed to blend into the colours easily. Upon contacting LFF they immediately said they would despatch another trio and to not send back the original. Unfortunately our post person tried to deliver the package to an incorrect address and it was refused and returned to LFF. When I spoke to them about this, they immediately resent me another trio. Fantastic service and the extra expense they were put to caused by an inefficient post person was absorbed by them. Unheard of in these times. Well done Tricia and the LFF team.

August 18, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Ann

Many thanks indeed for your fabulous review, it is very much appreciated and I am glad we got there in the end!

Royal Mail is usually very good but as with all things in life there is the occasional hiccup.

Warmest wishes,

Caroline
LFF Team

Rated 1 out of 5 stars

Soft Eyeliner pencil disappointing

Purchased Soft Eyeliner propelling pencil, in soft grey. Really disappointed. After an hour there is no definition of the liner at all, just a smudge of grey and a tired look about my eyes.
Will revert to my liquid eye liner that lasts most of the day.
Unfortunately, this purchase was a waste of money and does not do the job it is supposed to do.

August 27, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Carol

Thanks for taking the time to write a review and we are so sorry to hear you are not happy with the eyeliner.

As with all our products if you are not happy with them they may be returned within 30 days of purchase for a refund or exchange. Please visit the returns page on the website for details and to create your free returns label.

We also have a great video which may help https://www.youtube.com/watch?v=IK73_3HMIvg&t=651s. We will also email you the details.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Great product and customer service

I received my order quickly. The bespoke packaging showed that you are a company that cares, thank you!
I bought the no shimmer eye shade trio in soft neutral. It is natural, great quality, and the tips on how to apply it were brilliant.
One very happy customer!

August 5, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Janet,

Thank you so much for your fabulous 5 star review.

We really do appreciate it when we get such feedback.

Stay Fabulous!

Julie Proctor
Look Fabulous Forever

Rated 5 out of 5 stars

Fabulous products

Fabulous products, does what it says. No hassle returns delivered by return of post, no questions asked. A pleasure to deal with.

August 10, 2023
Unprompted review
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Reply from Look Fabulous Forever

Thanks Trish

Fabulous to hear!

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Great products

Quick delivery, lovely colourscof lipstick and eye shadow. The application is smooth and gives great coverage. Will definitely be looking to buy different colours of both.

August 8, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Amanda

Thank you so much for taking the time to write a fabulous review, much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

The service was great

The service was great, came quickly. I love the eye shadow, exactly what I was hoping for. No more shimmer and it stays on!!

July 21, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Joanne

We really appreciate your review and this is fabulous to hear! Thank you.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Fabulous By Name, Fabulous By Nature

I am fairly new to Look Fabulous Forever so have only tried a few products as yet but am pleased with those that I have.

I needed to contact their customer service about a minor problem when placing my first order and I was impressed that their reply was both speedy and helpful.

I have placed two orders so far and, again, the speed of delivery from point of order to arrival at my address was unbelievably fast. The items were well packed in sturdy little cardboard boxes and protective tissue paper and delivered by Royal Mail.

My experience of Look Fabulous Forever so far has been very good. The website is easy to use and there are are lots of very helpful video tutorials to watch which demonstrate how to use their products to best advantage.

They are friendly and helpful and I will certainly have no hesitation about ordering from them again.

July 20, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Sandra

Many thanks indeed for your truly fabulous review, it is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

This company really do go above and…

This company really do go above and beyond with their customer service. I highly recommend them.
Top marks!

July 27, 2023
Unprompted review
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Reply from Look Fabulous Forever

Thanks Nancy for your fabulous review which is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

New customer experience

I am a new customer and feel the need to share my experience .
The products are excellent, well packaged and prompt delivery.

You are an amazing team that offers support in navigating my way to the right products : knowing the returns policy is excellent

July 25, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Glenis

Thanks for your fabulous review and hopefully with all the advice and guidance you'll get the right products first time and will not have a need to return them.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

High Recommend

Excellent website that stocks good quality products. Have not been disappointed with order. In fact delighted!
Delivery was swift and arrived beautifully packaged. Will definitely use again.

July 5, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Stephanie

Many thanks indeed for your fabulous endorsement which is much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Makeup brush cleaner

Makeup brush cleaner. I have had this over a year and it just lasts and lasts. I use it every 10/14 days. It cleans brushes well. I really would recommend it

July 21, 2023
Unprompted review
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Reply from Look Fabulous Forever

Thanks Emma

This is fabulous to hear.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

I have been a LFF customer for some…

I have been a LFF customer for some time and I love the Smooth Like Silk face primer Because it is SO good I assumed it was fine for my eyes and lips too How wrong I was !
Having watched a tutorial from Tricia I purchased the Smooth Out eye primer and yesterday my Never Feather lip primer arrived Wow!
They both have made such a positive impact My eye make up looked amazing all day and I only reapplied my lipstick once in the evening before I went out ( not because it was needed , more out of habit if I’m honest)
Thank you LFF Your products are fabulous x

July 13, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Jane

Thank you so much for taking the time and trouble to write such a fabulous review, it is very much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Just discovered LFF and made my first…

Just discovered LFF and made my first purchase. I'm 69 yrs old and have been struggling to find cosmetics to suit me in recent years. I love the eyebrow make up in grey and the mascara in black. I will definitely be ordering more products soon. Well packaged and fast free delivery. Excellent tutorials too.

July 11, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear JW

Many thanks indeed for taking the time to write a fabulous review, it is much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Great Website & Great Products

The website is user friendly & the tutorial links are very interesting & helpful offering great suggestions. I have ordered all primer products & concealer which I’ve been delighted with, especially the Smooth Like Silk face primer which is so light & makes the skin feel really soft. Delivery was very prompt & packaged beautifully & carefully … a great touch. I will be ordering more products soon & have no hesitation in recommending… give LFF a try, you won’t be disappointed.

July 1, 2023
Unprompted review
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Reply from Look Fabulous Forever

Thanks Maureen

What a fabulous review, you've made our day!

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Lip Primer

My first time purchasing from LFF . The lip primer is fantastic and held my lipstick in place all day . Haven’t tried the mascara yet but will definitely be ordering again

June 23, 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Caroline

This is fabulous to know. Many thanks.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Excellent service from LFF

Recently placed two orders with LFF, both arrived promptly, neat packaging - excellent service and products.

July 4, 2023
Unprompted review
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Reply from Look Fabulous Forever

Dear Elizabeth

This is great to hear. Thanks so much.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Ordered 2 eye shadows and also received…

Ordered 2 eye shadows and also received a free mascara, order arrived promptly.
I am very happy with the eye shadows, colour exactly as shown in the promotion and slightly bigger than expected! I must say the mascara was the star of the show, best mascara I've had in a while I will certainly be using this company again! Thank you

June 8, 2023
Unprompted review
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Reply from Look Fabulous Forever

Thanks so much Yvonne

This is fabulous to hear and much appreciated.

Warmest wishes,

Caroline
LFF Team

Rated 4 out of 5 stars

I have only recently found this company…

I have only recently found this company & am very impressed. I have stage 4 cancer & am presently on a gruelling trial of chemotherapy where everything has been adversely affected including my skin. The products have been great and giving me back a bit of confidence. My daughter came yesterday & the first thing she said was how good my makeup looked!
I only had one issue and that was with the eyebrow filler ( having lost mine).Unfortunately, the packaging was faulty & the top broken off meaning when I took it out of the box it went all over me. As I am bed bound just now happily it was just my PJs & bedding affected and the stains came out after a few goes in the washing machine! Had it not been for that I would have been giving this a five star review. I will certainly be telling other women in my position about this company. McMillan do recommend products but I’m not
impressed by what I’ve had.
Customer service responded promptly to me complaint & are looking into now.

July 1, 2023
Unprompted review

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