Lookfantastic Reviews 

Absolutely appalling. Twice I have been sent items not relating to my original order. I want a refund but seem unable to get either a refund or the items I ordered.
Just spent another hour on line to “customer service”. All I want is a refund for goods not ordered but Look Fantastic make it so difficult.
I am going to make sure none of my family or friends use this company again.
And I’m still waiting for my refund

Customer Service Nightmare!

I ordered a parcel which was due to be delivered on the 9/07/25. By Wednesday evening the tracking updates had stopped and it appeared lost. I contacted customer service on Thursday and was told to contact them the next day if the parcel hadn’t arrived. Contacted them the next day to again be told to wait another day - what a complete waste of time!
I contacted them the following day and was given and option of refund or resend. I needed the products id ordered for a holiday so I chose resend, how stupid!
It’s now 5 days after my parcel was supposed to be delivered, I’ve had no parcel / no updates and no tracking information.
I have contacted Lookfantastic yet again to be told that the finance department have my resend item on hold.
I am so disappointed with this company and it appears a lot of the negative reviews are similar to mine. Friends and family have always recommended this company, but I can honestly say their customer service is absolutely shocking.
I will not be ordering from here again!

The resend order has now been sent out, hoping that this arrives on time. Thank you Liam for your help with this.

It’s just disappointing I had to result to this in order for the issue to be resolved.

The products are top notch at a reasonable price and best platform to shop from.

I ordered products on 11 June then received a confirmation email 3 days later saying it has been dispatched. It's been over 20 days I still haven't received it and it was due delivery 2 weeks ago.

I have paid for premier delivery I have spent thousands with the company over many years
Last weekend place order for my daughter bday to co e next day didn’t arrive I had explained to customer services evri don’t deliver on Sunday can there use royal nail as done parcel come by evri some are Royal Mail no response
Placed order again Saturday was told item would arrive Sunday by 8 pm after seeing email stating it with every knew it wouldn’t arrive it not fair to offer a service for next day pay for it if you cannot be bothered to use the right couriers to make sure the parcel get there next day it not hard other companies manage it it’s really annoyed me this time I’m looking at shopping elsewhere

It says 5-7 days but its end up to be 6-10

Firstly, there are two TP sites for Look Fantastic, so I am going to post this on both. I bought an Elemis gift set for my daughter. I weighed up whether to spend over £95 rather than just buy her the single item she requested for £60. But because it was offering a free gift worth £60 for over £95, I went for the full set which was £130. Sadly the free gift set didn’t arrive, and the company were very unhelpful when I asked for it, even denying that the offer wasn’t there when I bought it - which it was! It was very disappointing all round. They offered me a £15 voucher which I accepted as when I tried to email them them mailbox was full, and there is no contact phone number so I couldn’t be bothered with the hassle. So watch out for special offer promises, check first - but I don’t know how you’re supposed to do that!

I have been a good customer of LF for a while now but recently had poor customer service experiences when ordering items with free gifts that weren’t delivered - and yet even on delivery the website is still promoting these offers .. even worse when I contact customer service they are not helpful at all and just say we must have run out it is system generated! Not good as they are still advertising this free gifts and i only ordered because of the offer! Now if I want to return I have to pay to return yet they didnt deliver what was promised - so be careful if you are responding to offers - shame as I have enjoyed buying from LF until this last 2 experiences and often when there is an issue it is really important their customer service handle this well.. which they DIDNT

Awful customer service. I’ve paid for annual next day delivery. I am unexpectedly meeting someone tomorrow. I ordered an item as a gift for them and it hasn’t come. I’m only notified now. Contacted customer service. Despite explaining multiple
times I need it today or not at all they just kept telling me it will come tomorrow. They didn’t try to contact the courier company despite me asking them to. I use them a lot. I was eventually offered £2.00. I think I’ll just use SPACENK from now on.

In the past I have had great experiences with Look Fantastic.

This changed when yesterday I received my order, which was completely wrong. All the wrong items. I paid for next day delivery also and customer services are now saying I need to go out of my way to return the incorrect items THEY SENT OUT, and once this has been processed they can proceed with a refund or replacement.

I am happy to return the items but I would’ve expected a replacement to be sent out right away, I have never experienced this from any company I have ordered from with this issue. I am now out of pocket, having to go out of my way to post back items due to no fault of my own.

I needed the order this week before I went away- very disappointed 😞

Update- my issue has been resolved by Leah, thank you Leah

Order never arrived, was told it was confirmed that it had been lost by evri, I pay a yearly fee for next day deliver, was told another would be sent, still nothing, asked for refund but just being told different things and just going round in circles, used look fantastic for many years, have been put off by this as not just a few pounds. I have been very patient and now very disappointed

We love these product they really make my daughters hair wonderfully shining and moist and beautiful curls!

Angry isn't the word .. I ordered a beauty subscription box which arrived however had a missing item of olaplex, contacted they said it would be sent ... Also I was promised a free box which was meant to arrive with it ... I've now had a email saying it's been sent to my nephew who I don't see and isn't ME I CONFIRMED MY ADDRESS WITH THEM PLUS MY ADDRESS IS THE MAIN ADDRESS...WE HAVE Family problems ATM ...AND I Can't get hold of LOOK FANTASTIC ... @lookfantastic... Will not be using ever again ... Terrible service

THIS IS GONNA CAUSE SO MANY PROBLEMS WHEN MY NEPHEW GETS THIS TOMMO AND OPENS AND BOX FULL OF BEAUTY PRODUCTS FROM ME !!!

I have sent a message of complaint as I'm so so angry ... 3 parcels ( my replacements) have now been delivered to their address not mine

SUCH A DISGRACE 😾

I ordered hair products on Saturday 24th May 25 which should have been delivered on Monday 27th by Evri.
To date I have not received my products which vody me over £80.
I'm very unhappy about this.
I'm a long standing customer.
I had an email from Evri saying they had attempted to deliver my Order on the 27th but this is incorrect.
There is no trace of them attempting to deliver my Order on the ring door bell.
I need to know where my Order 671918805 has got to or has it been stolen.
Can this be investigated or I will cancel my bank details with you.
It is impossible to contact anyone from yr Company.
Unhappy customer.

Terrible, keep taking my money and sending my box to the wrong address. Will not accept responsibility for their mistake. Cancelled and would never purchase again.

Awful awful customer service. Have been a customer for 5 years, placed an order for £140, no one can explain why it’s delayed and now refusing to refund me. Have had to claim back through my bank. Will never shop with them ever again

Second time I have made a purchase because of the "free" gift and for it not to have turned up because it was unavailable at the time of order. Ridiculous and false advertising.

They sent me a faulty batch. I returned the product and now they are withholding my money. They stole my money, £45. Now I need to contact my lawyer so retrieve that money. Be careful, they are scaming people.