Loom Reviews 213

We cancelled our account several months ago but are still being charged. Despite multiple attempts to contact the company, we’ve received no response. Their website lacks both a phone number and email, making it impossible to reach them. This is highly unprofessional and feels like a scam. Avoid this company at all costs.”

Loom is complete shit don't waste your time or money

Loom is okay but I find Jumpsahre to be much better

They buy your email and then spam email you non stop. Legit businesses don't do this.

I used Loom for years as a tool for providing demonstrations to clients. I'm a freelance project manager amongst many things and, especially with time zone differences, it was a great way to send quick demos or verbal/visual callouts about issues we were encountering at any given moment. I don't remember how I first heard of it, but I certainly kept it up out of pure habit and didn't much look to alternatives until 2024.

Once I started looking -- it made it clear that I was wasting my time with Loom's limitations. Nearly $300 for a year's use of this is completely unrealistic for me, so I was forever backed into this 5-minute limit and no more than 25 videos saved in my history. And like someone else pointed out here, I couldn't download them to archive them in a team Drive or Dropbox unless I paid.

I expect the subscription tries to really sell the AI titles and descriptions, which sure, are rather impressively (creepily) accurate, but I'm recording a video so people can have verbal and visual cues. $280 per year for descriptions no one will read is not really a value.

While the Chrome/Brave extention was a great time-saver, the bottom line is that I was still locked into limiting my updates to 5 minutes. It's crazy that there is not a middle pricing tier for even upping that to only 10 minutes and maybe the ability to download. In some moments this free account was a nice way to keep me practiced and concise, in other ways it hurt the team needlessly.

Overall, Loom is fine...But you can get far more from others. OBS studio, for example, which people might know from live streaming, is an excellent tool for this purpose and it's free. I just feel a bit silly, like an Adobe user who hasn't yet heard of Affinity, or someone still somehow paying Mailchimp's ransom, boxed into the 'market leader' or whoever was there first and can set the game however they want, without providing real value.

Oh, and the best! When I uninstalled the Chrome extension, rather than taking me to a feedback page, I got a 404 page doesn't exist. I hope they fix it by the time others read this, the page ends with: /chromeExtension/uninstall

I'm surprised by all these bad reviews! Perhaps I'll change my mind when I try to cancel my subscription, but so far Loom has been amazing. I have recorded a bunch of video tutorials in record time, and their editing tools were intuitive and easy to use - unlike my experience with normal video editing software - and did just what I needed and nothing more.

Great to give feedback to students.

Awful experience.
I needed to record a presentation for university and it took me 3 hours because the desktop extension wouldn’t show the camera anywhere other than the desktop and the extension in google made everything else super slow which meant that I was clicking through my presentation without response. The extension also wouldn’t show my camera in full screen presenting so I had to record in editing mode. Cannot recommend this one bit.

Product is not the best - waste of money

Good idea poorly executed - product is trash and full of vulnerabilities

Super helpful for recording my teams breifs at work. Allows me to share a link and see when it's been viewed

Jila DG Khan tahsil gaon Sharif Union council

If you want to download video you must make an account. Well i did, then you have to pay to download.

Extremely disappointed. The extension itself is..... Acceptable, okay even, however, they agressively push AI features, which is dumb, and also they have no way to disable the "Your microphone is disabled" notification, which triggers whenever you enter a page during recording, as well as at the start of the recording. Imagine being a support/QA specialist, that does not require a microphone, and who tries to record a step-by-step guide for somebody to follow, which contains 4-5 page switches. Each and every switch you have to waste your time dismissing this full-screen notification, and the support is like "Well, it sucks that you don't like it, we won't do anything". Find a different solution

They are aggressively violating my privacy! Even I already have deleted my account they don´t stop the sign in popups on my browser. I don´t know what the want from me.

Insane that you cant download a video you create on the program (unless you're a loom admin?). Insane. I joined today and I'll be leaving today. maybe I'll come back if they add downloads back in -- like drive, dropbox, onenote, ...

Why would anyone pay so much for something you can get for free! Honestly blows my mind how much they are charging per month just to record and download a 5min video. Get a extension for free rather and stop supporting these ridiculous corporate companies.

Search bar didn't work. Wants me to make a Loom, yet it hasn't even allowed me to access a friend's Loom post from a simple, secure hyperlink. Zero tutorial. Developers must have major problems with common sense.

I used the service for a month which was good however within the same month, I was about to cancel when I was told that I can pause my membership without being billed; I pause but eventually cancelled. A few weeks later, I see a charge on my account and the customer service is non existent. This is how good products go to die. As I speak there’s no confirmation of the cancellation apart from a ridiculous downgrade button on my account. No response, no refund