Lopay Reviews 2,337

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use for both the payment system and the accompanying app, highlighting its simplicity and user-friendliness. Many appreciate the low and transparent fees, finding them significantly more favorable compared to competitors, and value the efficient processing of payments into their bank accounts. However, some people were dissatisfied with specific issues, such as occasional difficulties with the app updating or connecting to devices. A few other people also felt that the customer payment unit could be improved due to small buttons and color scheme, and there were isolated reports of delayed payouts and requests for extensive documentation.

What people talk about most

Payment

Consumers find payment to be a positive experience, highlighting the ease of use, quick processing, and... See more

User experience

Customers consistently express satisfaction with the user experience, highlighting the system's ease of use... See more

Price

Customers had positive experiences with price, consistently praising the low and reasonable fees. Many... See more

Service

People report positive experiences with service. Customers consistently praise the reliable and excellent... See more

Application

Reviewers mention positive feedback about the app, highlighting its ease of use and setup. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The simplicity of payments mainly. Nothing about the system is complicated. From taking initial payment to having those same funds payed into my chosen account at my time or chosen threshold for payou... See more

Company replied

Rated 5 out of 5 stars

Lo Pay is really easy to use. If there is anything you are struggling with, they have customer care fill into their app and you can just ask for the help you need! I have used other cards payment mach... See more

Company replied

Rated 5 out of 5 stars

Lopay is fast, reliable, low commissions, great customer support. The app is easy. I like that you have multiple ways of collecting payments: with your phone or your terminal. Really nice

Company replied

Rated 5 out of 5 stars

Lopay has been so easy and user friendly to use for both myself and my clients. Love that if I have forgotten my card machine, I have a facility to take payment by mobile phone or by sending a payme... See more

Company replied


Company details

  1. Payment Service
  2. Business to Business Service
  3. Card Processing Service
  4. Cashback Provider
  5. Eftpos Equipment Supplier

About Lopay

Written by the company

Boost your business with Lopay

From taxi drivers to barbers, pet groomers and everything in between, Lopay enables small businesses take payments at half the rate of Zettle and SumUp and reduce their rates even further with free payment processing rewards.

GO to Lopay.com

Take payments your way

For payments on the go, use our handy card reader or just your smartphone, no hardware required! For static businesses, our stylish Business Terminal is ideal for countertops. For deposits, use a Payment Link to reduce missed appointments - or add them to your Xero invoices.

Payment Methods

Instant payouts and free processing rewards!

Your earnings are available instantly, 24/7. With the Lopay Expense & Rewards Card, you can also manage your expenses and lower your fees further with 50% of all spend back in fee-free processing!

Learn More

Rapid onboarding

Simply download the Lopay app to be up and running in minutes. If you need a card reader or standalone terminal, simply order via the app to get yours in 2 business days. Any questions? Get in touch - we're here to help.

Contact Us

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to use

Easy to use, lots of perks & very helpful customer service support.
I also like the payment option & being able to chose when I withdraw money.

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Flexible withdrawals, great perks and helpful support - we're so pleased it's all hitting the mark! Being in control of when you get paid is one of our favourite features too. Thanks so much for the kind words, Anita! 😊

Rated 5 out of 5 stars

Easy transactions and multiple payment…

Easy transactions and multiple payment options

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Robert, thanks so much for this! Having multiple payment options alongside smooth transactions is something we're really proud of. Glad it's all working well for you! 😊

Rated 5 out of 5 stars

Very good card reader company id say

Very good card reader company id say. Quick and everything on the phone

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Thanks so much, Binay! Great to hear you're enjoying the speed and having everything at your fingertips. We really appreciate you taking the time to share this. 😊

Rated 5 out of 5 stars

Easy to use.

Been using Lopay for some time now with no issues. Easy to take card payments on the go, no fees when spending on the Lopay card and the app is easy to use.

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

No issues, no fees on the Lopay card and easy payments on the go - sounds like it's all working just as it should, Brian! Really glad to have had you with us for so long. We appreciate the review! 😊

Rated 5 out of 5 stars

Very convenient easy to control

Very convenient easy to control

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Convenient and in control - just how it should be! Glad Lopay is making life that little bit easier. We appreciate you leaving a review! 😊

Rated 5 out of 5 stars

This is the best POS which I ever used

This is the best POS which I ever used. Is very easy, very fast and the app of LOPAY is very simple and reliable. I never had any issues with the payments, always very prompt with the payments. And they are the cheapest on the market. I truly recommend them to everyone. All my friends are using them and they are also very happy. Thank you LOPAY, you doing a great job 👍

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Vasile, this has made our day - thank you! Knowing you've recommended us to your friends and that they're happy too means the world to us. We'll keep working hard to deserve it! 😊

Rated 5 out of 5 stars

Top Payment Platform

Lopay has a very intuitive app and is very reliable. Rates are low and the option is there to choose how quickly you get paid.

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Intuitive, reliable, low rates and flexible payouts - sounds like Lopay is ticking all the right boxes, Steven! That's exactly the experience we want every customer to have. We really appreciate the review! 😊

Rated 4 out of 5 stars

Easy to use, and low rates

As a self employed sole trader it's a very easy system to use and love to low rates. The only one slight negative when the card machine needs updating it can takes up to 15 minutes, which can be annoying - but not a big deal.

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

So glad Lopay is working well for you, Frances! We hear you on the update times - we know every minute counts when you're self-employed. We're always looking at ways to improve this. We appreciate the honest feedback! 😊

Rated 5 out of 5 stars

Easy to use as long as you have phone…

Easy to use as long as you have phone signal. Good value.

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Really glad you're finding Lopay good value, Steve! A solid signal and you're good to go. We appreciate you leaving a review! 😊

Rated 4 out of 5 stars

Simple to use and manage payments

Good, intuitive app and straightforward operating

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you, Fiona! Intuitive and straightforward is exactly what we aimed for when building the app. Really glad it's hitting the mark. We appreciate the kind words! 😊

Rated 5 out of 5 stars

Very happy

Very happy - easy to take payments through my phone

April 15, 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you, Hayley - taking payments straight from your phone, nice and easily, is exactly what we're all about! Really glad you're happy. We appreciate the kind words! 😊

Rated 5 out of 5 stars

The transactions are smooth and easy

The transactions are smooth and easy

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you, Battal - smooth and easy transactions is exactly what we're here for! Really glad it's been a great experience. We appreciate the kind words! 😊

Rated 5 out of 5 stars

Great user experience.

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you, Melanie - a great user experience is what we always strive for! Really glad it's landing that way. We appreciate you taking the time to leave a review! 😊

Rated 5 out of 5 stars

Lopay is good and fast for my taxi…

Lopay is good and fast for my taxi business, the fee's are minimal and I'm very happy with your service,
Thank you

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you, Robert - fast and low-cost payments are so important in the taxi business, so we're really glad Lopay is hitting the mark! We appreciate you taking the time to leave a review. 😊

Rated 5 out of 5 stars

Such ease in using the app customers…simplicity

Such ease in using the app customers like the easiness of the whole paying experience

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you - a smooth experience for both you and your customers is exactly what we aim for! Really glad it's making a great impression all round. We appreciate the kind words! 😊

Rated 5 out of 5 stars

For a small business the rate and cost…

For a small business the rate and cost of the card devices were the best value I could find

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you, Nigel - great rates and affordable hardware for small businesses is something we really care about! Really glad Lopay came out on top. We appreciate the kind words! 😊

Rated 5 out of 5 stars

Reliable and fast

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you, Barrie - reliable and fast is exactly what every business needs! Really glad we're delivering that for you. We appreciate the review! 😊

Rated 5 out of 5 stars

Easy to use and variable payout times

Easy to use and variable payout times

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you - easy to use with flexible payout options is a combination we're really proud of! Really glad it's working well for you. We appreciate the kind words! 😊

Rated 5 out of 5 stars

The simplicity of payments mainly

The simplicity of payments mainly. Nothing about the system is complicated. From taking initial payment to having those same funds payed into my chosen account at my time or chosen threshold for payout. Aline that with the fact all my transaction information is at my fingertips to enable me access for tax or just plain historical reference. I have had it for a few years now and everything has ran smoothly.

April 21, 2026
Unprompted review
Lopay logo

Reply from Lopay

Thank you, Barry - what a brilliant review! Simple payments, flexible payouts and easy access to your transaction history is exactly what we set out to build. So glad it's been smooth sailing for a few years now! 😊

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