Lordcollectables Reviews 

108
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and wonderful product variety, noting that orders consistently arrive promptly, securely packaged, and in pristine condition. Consumers also highlight the highly competitive pricing, frequent bargains, helpful family management, and responsive communication, making it a trusted destination for dedicated collectors. People often emphasize that purchasing gifts or personal items is always seamless, professional, and exceptionally satisfying from start to finish. Some reviewers were not happy with occasional flaws, mentioning that a small number of items arrived damaged, broken, or featuring noticeable paint defects.

What people talk about most

Product

Customers report wonderful satisfaction with the product and items purchased over the years. Reviewers... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting rapid shipping times and... See more

Service

Users describe positive interactions with service, highlighting great communication and quick responses to... See more

Price

Reviewers highlight positive aspects of price, frequently describing items as bargains and very good value... See more

Order

Reviewers mention positive feedback about order experiences, highlighting consistently fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Lord Collectibles for many years and could not fault their service! I have only ever had one piece arrive broken in the post and they very quickly rectified it with a new item sent out wit... See more

Rated 5 out of 5 stars

Received my latest piece from this company just before Christmas (the scuttle traditions piece) and I love it l. I buy the majority of my pieces from lord collectibles and cannot fault them as a compa... See more

Rated 5 out of 5 stars

Ordered a great deal over the years for myself and my son and daughter. Always prompt delivery. Well packaged. Has some great deals especially towards Christmas time when bargains are most needed. Not... See more

Rated 5 out of 5 stars

I've ordered many many items over the years, not only for myself but gifts for others. The delivery is always fast, especially when considering I live in the far North East of Scotland. Also taking po... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

108 reviews

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No recent history of asking for reviews

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4.6

All reviews

(108)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Trustworthy, Reliable and Great service

I have used Simon and Lord Collectables team for years now. I have purchased pre orders as well as in stock orders and all have arrived very promptly. I have even had a few orders where there has been damage unfortunately - due to couriers my guess cause the packaging was immaculate - and Simon has got me sorted with a return label and new products within the next week. I have even had pre orders that never arrived by estimated time so Simon let me change my order to an in stock product instead to avoid further disappointment as it was for a gift.

Lord collectables is my go to for Disney Traditions now as I know I can trust that the team are there to help if anything is to happen and he always has such good stock to choose from!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

I buy all of my Disney traditions from Lord Collectables, never had an issue. They’re fast in responses to questions etc & Items get dispatched quickly.

They’re my go to seller, ill always check their website first for items I want.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Used a few times, never had any problems and will 100% use again in the future. Sellers are always happy to help in any way possible and answer very quickly.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Team

I have bought from Simon and his team for year absolutely amazing fast service, I have had a damaged tradition arrive before in the past and even with that their customer service was amazing and got me a new one super fast. Highly recommend!!!

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service altogether

Fantastic service altogether, customer service on point and always there to answer your enquiries. Brilliant quick safe and secure packaged for delivery too!
Highly recommended for your amazing collections and other items!!

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

Broken Tradition cannot replace

Brought a disney traditions, it came broken.. it wasn't packaged very well compared to all the other places I buy traditions from. As soon as I opened it you could see it was broken. Emailed for a return lable but I would have loved a replacement.. none left so unable to get it at all, christmas present down and out of stock everywhere. Very upset.

December 24, 2024
Unprompted review
Lordcollectables logo

Reply from Lordcollectables

Unfortunately damages can occur during transit, and we are sorry this caused you upset. We supplied a pre paid return label, and refunded as soon as returned and checked. I am sorry we could not do more for you at that time.

Rated 1 out of 5 stars

Broken item, seller unapologetic and unhelpful

Item sent as gift arrived broken and seller would not give refund without the item being mailed back to them which would have defeated the purpose and gesture of a gift. Seller was unhelpful, unapologetic and discourteous in the interactions.

August 29, 2024
Unprompted review
Lordcollectables logo

Reply from Lordcollectables

Unfortunately damages can occur during transit, but if it does happen to process a refund we do need the item returned to process a refund. You refused to return so this did pose a problem. Apologies if this did not meet your expectations.

Rated 5 out of 5 stars

Loungefly bag

Ordered a loungefly bag for my niece as a gift, arrived super fast and was a great price compared to other sites, will definitely shop here in the future.

September 13, 2023
Unprompted review
Rated 1 out of 5 stars

Faulty goods

Sold me a faulty item then refused to accept a return saying it was after 14 days even though the law says they have to accept return up to 6 months. Trading standards now getting involved.

July 11, 2023
Unprompted review
Lordcollectables logo

Reply from Lordcollectables

I am sorry you feel we failed you on this occasion.

By looking at the other reviews you have left other companies, negative feedback seems to be a regular thing with yourselves, which is a shame.

Rated 1 out of 5 stars

Evasive and non-compliant

Purchased a gift for my Wife for Mother's Day from my baby Daughter and 8 year old Son. Unfortunately come Mother's Day it was apparent the Disney figurine was damaged. I arranged the return via Amazon and returned, however I never received the refund. I then raised a claim and then received a small portion of the refund. Lord Collectables failed to respond to approximately 8 emails. I am still to this day out of pocket. When I phoned they were abrupt and advised they had resold the figurine. Will never buy from them again, ever!

PS: Took them nearly 3 years to respond with a sarcastic response. I only post up any negative experiences and this was one!

April 20, 2023
Unprompted review
Lordcollectables logo

Reply from Lordcollectables

Sorry you feel let down on this occasion.

Having looked at the other reviews you have left it appears you 'enjoy' leaving companies negative feedback, which is a shame as it seems you are trying to destroy genuine companies.

Rated 5 out of 5 stars

5* value and service

I received my pre order figurines yesterday and the service as usual was flawless. I have ordered from Lord Collectables MANY times and for my Disney obsession I rarely use anyone else. Keep up the great work Team Lord.

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Goood family business…

I would definitely recommend Lords Collectables. They have a great selection of items at good prices. The regular offers are excellent. Delivery is very prompt and items well packaged.

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing small business who thrives on keeping people happy and also give some incredible discounts and offers. We’ve brought many pieces from them before and are never disappointed. Their delivery time is also exceptional. Definitely recommend.

October 14, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Speed and quality, also bargain offers. Highly recommend Simon and his team. Bought Loungefly,collectables and accessories over the years.

February 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Always happy with any purchases made at Lord Collectibles. I have purchased from them many times over several years. I’ve preordered items and waited for them to arrive but we were made aware of the timings. When I’ve ordered items in stock they have all arrived very quickly and well packaged. The one item that I had arrive broken was not due to Lord Collectibles rather to the fact it was such a delicate piece, and even then it was shipped out again immediately and return postage was covered by them. Will always purchase an item from Lord Collectibles over other suppliers if they can get it for me.

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

If your a Disney collector this is the company to use friendly and approachable company who have helped me grow my collection with payment plans to suit your pocket from 3-6 months depending on release dates? Have preordered several items and all arrived well packaged and in perfect condition! If I could give more stars I would, highly recommend

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

I have ordered several items from Lord collectables. Everything has always arrived quickly and well packaged. Lovely company, friendly helpful staff. A*** company

February 8, 2023
Unprompted review

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