Lordcollectables Reviews 

108
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and wonderful product variety, noting that orders consistently arrive promptly, securely packaged, and in pristine condition. Consumers also highlight the highly competitive pricing, frequent bargains, helpful family management, and responsive communication, making it a trusted destination for dedicated collectors. People often emphasize that purchasing gifts or personal items is always seamless, professional, and exceptionally satisfying from start to finish. Some reviewers were not happy with occasional flaws, mentioning that a small number of items arrived damaged, broken, or featuring noticeable paint defects.

What people talk about most

Product

Customers report wonderful satisfaction with the product and items purchased over the years. Reviewers... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting rapid shipping times and... See more

Service

Users describe positive interactions with service, highlighting great communication and quick responses to... See more

Price

Reviewers highlight positive aspects of price, frequently describing items as bargains and very good value... See more

Order

Reviewers mention positive feedback about order experiences, highlighting consistently fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Lord Collectibles for many years and could not fault their service! I have only ever had one piece arrive broken in the post and they very quickly rectified it with a new item sent out wit... See more

Rated 5 out of 5 stars

Received my latest piece from this company just before Christmas (the scuttle traditions piece) and I love it l. I buy the majority of my pieces from lord collectibles and cannot fault them as a compa... See more

Rated 5 out of 5 stars

Ordered a great deal over the years for myself and my son and daughter. Always prompt delivery. Well packaged. Has some great deals especially towards Christmas time when bargains are most needed. Not... See more

Rated 5 out of 5 stars

I've ordered many many items over the years, not only for myself but gifts for others. The delivery is always fast, especially when considering I live in the far North East of Scotland. Also taking po... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

108 reviews

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No recent history of asking for reviews

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4.6

All reviews

(108)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing family business

Amazing family business! Been a customer of this fab company whether for treating myself or purchasing gifts for nearly 10 years, not had any issues with any orders, all have been amazing and Simon has always been helpful.

Thanks team Lord!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful family

Perfect experience from start to finish x have brought multiple item perfect condition x fantastic price x and posted at the speed of light x

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company, ordered many times and always excellent service, orders arrive quicky and the prices are great, would highly recommend 🙌

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

As always, quick delivery, fantastic goods and customer service. I have been ordering from lords for years and only ever have had one damaged item which was dealt with swiftly, lords is a small family run business and marvellous

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Genuine family run business

I have been buying from Lord Collectables since 2022 and they are one of my favourite small businesses to purchase from. Nothing is too much trouble, items are sent within 24hrs unless it’s a pre-order item, and prices are very competitive. They also offer payment plans on certain items. They’re a traditional family run company with all the values you can expect and I would recommend them to anyone and everyone

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Each time I’ve used lord collectables I’ve had brilliant service, can’t fault the company at all. Even when I’ve ordered ornaments that haven’t been released yet I’ve always received them pretty sharpish. This is a company that I’ve used a few times a year and been brilliant each time!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

I won’t shop anywhere else

I’ve ordered many Disney Traditions from the team at Lord Collectables and always receive a 5* service. Prices are great and delivery is always super fast! Their payment plan options also make it affordable for larger pieces. Could not recommend enough!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Simon and team!

I have used Lord Collectibles for many years and could not fault their service! I have only ever had one piece arrive broken in the post and they very quickly rectified it with a new item sent out within 48 hours. Most of my Loungefly and Disney Traditions collections are from Simon and the team, as well as most of my friends and family using them too, usually through my account so I get the points

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Disney fanatic

I have ordered many times from Lord Collectables and not once had any issues. All deliveries are quick and packaged well. Communication is excellent and you are kept informed on any pre order dates. Prices are competitive quite often cheaper and there are often offers and bargains. Glad to have found such a great company to purchase from and definitely recommend

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid buying from Lordscollectables

Ordered a Disney figurine from this company via vinted. It arrived damaged with chips out of the figurine, the paint was missing in several places. I contacted Lordscollectables to ask to return for a refund. He had an attitude from the start, he became very rude and sharp, I asked him if he had checked this item himself on return so he could see there hadn't been a quality check.He suggested I shouldn't buy from him again. I had to get vinted involved because he wouldn't give me a refund. He then left me feedback telling lies and suggesting people to avoid me. What a bad tempered person

January 19, 2026
Unprompted review
Lordcollectables logo

Reply from Lordcollectables

Thank you for your feedback. Sorry you feel it necessary to only write about the one negative experience you felt you had and not leave feedback about all the positive experiences you had with ourselves. It appears feedback has been left in anger which is a shame, as you were very complimentary in all the other transactions you had with ourselves.

Rated 1 out of 5 stars

Disgusting customer service

Ordered an item via amazon, with this company. Item was delivered to a neighbours house, whom due to personal issues I will not speak to at all. Contacted the seller, was very rude and accusing me of lying, and being intimidating. Seller told me they checked google maps and gps and it was definitely delivered to my house, not my neighbours “as i was claiming”. Do NOT bother with this company at all. Disgusting customer service. Appalling behaviour.

January 16, 2026
Unprompted review
Lordcollectables logo

Reply from Lordcollectables

I am sorry you have problems with your neighbours. In light of this we would probably advise avoiding internet shopping as most couriers/delivery companies shall try and deliver your parcel, whether to your door or to your neighbour. I hope you manage to retrieve your parcel.

Rated 5 out of 5 stars

Genuinely knowledgable and sweet…

Genuinely knowledgable and sweet people. Helpful and kind! They have a great selection, and everything at a pretty reasonable value for what you're getting. I reccomend heavily. Great place to find One Piece and Pokemon cards.

June 1, 2025
Unprompted review

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