Lotsy Reviews 

244
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, describing them as gorgeous, perfect, and exactly what they hoped for. Many highlight the outstanding service, noting the team's helpfulness, responsiveness, and proactive approach in resolving any minor issues quickly. The ordering process is frequently mentioned as easy and efficient, with customers appreciating quick confirmation and smooth handling of their requests. Reviewers also commend the fast and safe delivery, often receiving their items swiftly and well-packaged. People found the products to be unique and meaningful gifts, often leading to repeat purchases, and expressed great happiness with the final outcome.

What people talk about most

Product

People report positive experiences with the product, with many expressing satisfaction with the quality and... See more

Order

Users describe positive interactions with order, highlighting an easy and seamless ordering process with... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent communication throughout... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent and high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a print from Lotsy showing our village in England and the town our daughter lives in, in Australia. Both are not well known places, but Lotsy got the places spot on, and created a fantastic... See more

Rated 5 out of 5 stars

From start to finish nothing was too much trouble. The proofs are done individually not automatically generated, so tweaks were possible. Once the proof was accepted my order was delivered swiftly. Th... See more

Rated 5 out of 5 stars

Wonderful experience. Personalised print- sample sent via email. I asked for a couple of tweaks, I got an instant response, new sample sent through, which was perfect. Great quality and super quick de... See more

Rated 5 out of 5 stars

I made an order, I got fast reply and fast confirmation of shipping. I did have an issue with a large delay in shipping that was the result of our worthless US customs system . Anthony was responsive... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

244 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(244)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

These maps are brilliant

These maps are brilliant! I appreciate your creative ideas and had a positive experience, especially with how accommodating you were to my request for change. Thanks a lot!

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great gift

I love the pictures. They really make me happy to see them and it reminds me the story behind it, which is very important to me of course!

Very recommend it

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Thoroughly positive experience

Received my 2 maps (Canada & Italy) at the end of January, 2024. The service was excellent - prompt responses by what appeared to be a real person(!). Asked for a proof as the heart placements on each map were a bit obscure. They made an adjustment and the second proof was sent in less than a day and was perfect. The map's paper quality is excellent. This was a surprise for my husband for our anniversary, and we are both very pleased.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed!

Just received my 3 prints and I’m really happy with the quality. It was a pleasure dealing with the Lotsy team who were extremely responsive and answered any questions I had. They really went above and beyond. Very much looking forward to presenting these 3 prints as special gifts to friends. I’ll be back again in the future for more unique gift ideas!

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent buying experience

Communication was excellent and the 3 A3 prints we ordered were excellent. They even sorted out my error for me. I would highly recommend and would use again.

February 1, 2024
Unprompted review
Rated 2 out of 5 stars

Don't order if you're from EU. Rip off

Good communications initially to ensure what I wanted was correct. But then got stung for customs charges upon delivery to Ireland. None of this was conveyed at point of sale. Their own shipping policy states that custom taxes are applied at point of sale according to where the item is to be shipped. Their terms of service also says this. Clearly there's a big discrepancy between what they say and what they do. Can't say I'm at all happy to be stung with customs charges. I have mailed them, we'll see what they say. Unbelievable!

Update: finally got them today. 40 quid for 2 pieces of card 'hand-made' i.e. printed off en mass. Bit of a rip off to be fair.

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

Communication with the seller has been…

Communication with the seller has been really good. They offered to redo my order free of charge after I realised I had failed to pick up on an error in the mock ups (my fault). Very happy with the finished product!

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

So happy with my purchase of 3…

So happy with my purchase of 3 countries. From easy navigation of website, quick email responses, finished product through to quick delivery to Australia.
Customer satisfaction guaranteed. What a great small business, highly recommended

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great gift & excellent customer service

Great gift & excellent customer service

Received my two poster with a small damage. I sent Lotsy an e-mail, got a reply the same day and a new set of posters the week after. Great and effective service, and I`m very happy with the products as well.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

all right

Communication with the seller was good. The package arrived and the maps were nice. There was a small problem but the seller resolved promptly.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect present

What a beautiful present this turned out to be, for the second time. Such an amazing concept. Website so easy to navigate, lots of options, delivery was super quick and good quality. Will recommend 100%.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

17/12/2023

17/12/2023
Very pleased with this! 😊 Brings a pop of colour on the wall and the prints have a meaning ❤️. The communication with the Lotsy team was great and they were quick to respond and made the changes I requested.

December 17, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered on Sunday

Ordered on Sunday, delivered on Friday, excellent service. The quality is fabulous and the communication is first class. Would highly recommend.
Thank you so much

December 9, 2023
Unprompted review

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