Louvelli Reviews 208

False advertisement - brought a dress they advertised, turns out that the actual dress is from motel rocks. A scrap of material turned up poorest quality ever. I have sent emails for a refund but no luck.

Avoid this shop at all costs.
You don’t receive the items you think you’re buying from the images and then they refuse to offer a refund.
If they do decide to offer a refund you have to post the goods back to China at your expense - and then they change their minds about the refund when you challenge this and you’re left with stuff you don’t want and no refund.
So, just avoid. It’s another cheap shop who just wants your money at all costs.

Absolutely shocking experience, avoid this business at all costs. Was silly of me to buy their products off TikTok shop anyway but wow the hoodies are NOTHING like the website images. When you try to return the items they send you a prewritten repeat email saying basically because I got the hoodie out of the bag, I can't return it. Its against their policy. Unreal. I can't believe I've been scammed for that amount of money for shit quality hoodies.

Shit quality and the website wont let me back on it to return. Total scam - dont make this mistake!

This company is awful. The clothes are terrible quality. Do NOT buy from here they also will not do returns

Scam, do NOT buy from here!! The photos they use are false advertisement, I bought a hoodie from here and it's totally different from the photos - they say that their products are high quality but they're not. I've tried to request a refund but they aren't helping!!
They say on their website '30 day money back guarantee' but I can't even process a refund, just want my money back.

Total scam. Ordered two pairs of sweatpants. The measurments do not match the information on the site. They would not refund since tha package has been opened (how in the world would one know the product is not what it promises??). Am sorry for not being cautious and reading your reviews before ordering.

Scam.
No way to return the item if you are not happy.
Do not waste your money.

Silly me for not reading the reviews before purchasing. This is a proper scam! Ordered 2 hoodies in small size… but they are way too small than standard and the one in pink the colour is completely off. I have asked for returning the items but they won’t accept returns as the item has been opened….. this is rip off! Stay away

SCAM!! DO NOT BUY from Louvelli! Unfortunately I didn’t read the reviews on Trust Pilot before buying two hoodies for my daughter’s birthday. The website falsely claims the products are high quality but they are extremely poor. I have been successful in getting chargeback from my bank and would advise others to try.

I ordered a hoodie for £43 and changed my mind within 1 hour of placing the order.

LOUVELLI said the item has been dispatched and the order could not be cancelled (I don't believe this, nobody ships within 1 hour).

I then received several messages (copy + paste text) to say due to hygiene reasons, the item falls outside of their returns policy. I have told them many times, the item has not even been delivered, so we are fully within our rights for a full refund.

3 weeks after placing the order, no refund, no order.

This company are fraudulent and I have raised a dispute with ApplePay for theft by deception.

PLEASE AVOID AT ALL COSTS

Scam site - AVOID

AVOID !!!
Scam!
Items arrived and look nothing like advertisement! Also requested cancellation and this was refused! Requesting return and this is also being refused!!!

Avoid at all costs - paid 24.99 for a falsely advertised hoodie. It came in the post after weeks (even though I paid £7 for next day delivery) and looked absolutely nothing like the advertised pictures - completely different hoodie. Also a very cheap stiff and thin fabric feels like literal plastic and it’s not wearable. When I contacted them about this asking to arrange a return they completely refused because I “had opened the package”??? How are u supposed to know if you’ve been given the correct product without opening the package? So I asked them once again to arrange a return and they emailed me with a Chinese address to post the hoodie back to, the return label would’ve cost MORE than the hoodie so I asked them to provide a return label and have been completely ignored ever since. Complete scam

Do not purchase, pictures are misleading as the hoodies are beyond tacky, cheap material when looks very thick/decent material online. Can literally see through the jumper, extremely disappointed after paying £7 shipping that took two weeks also.

absolutely horrible paid 25 quid for the loveliest jumper and it came in this cheap material and looks nothing like the picture, when i went to refund they said i can’t send it cos i opened the package, who downs ripens. a package when it comes so they made no effort to refund you or let you return it. just steal your money

BUYER BEWARE!
Teenage daughter ordered, no confirmation email received. When emailed & requested refund, copy & paste email sent back saying opened items couldn't be refunded. NO ITEMS HAD BEEN SENT OR RECEIVED.
Stole my daughters money.

Charged £6.95 for DHL next day, only option available. Item sent Royal mail second class. Beware

Absolute scam. I ordered and then decided to check if it was a scam after. Immediately I requested a refund (10 minutes after order) and received a message saying they have a no refund policy!!!

DO NOT BUY FROM THIS COMPANY - Same as many of the other reviews, my daughter ordered a hoodie, eventually arrived, looked nothing like the item advertised. Horrendous quality. She used her pocket money to buy this, may as well have thrown £25 in the bin, they have no intention of refunding and even if we send it back to China tracked, we will get nothing, if anything back. Total scam, AVOID.