Louvelli Reviews 208

DO NOT ORDER. SCAM.
i ordered a hoodie. payed £7 for next day delivery ( only available shipping method)
contacted customer services after two weeks and got nothing. asked for refund on delivery and was sent an automated message. DO NOT WASTE MONEY

Hoodie is pink shiny polyester not at all what was described and I dunno how to get my money back? I seem to have no evidence of receipt or order except I see it being taken out of my bank and hoody arrived with no notes

Absolute waste of my money. Wish I'd read these reviews before purchasing. Took weeks to arrive, wrong tracksuit sent, very poor material. May aswell have just burnt £35!!!!!

All the reviews are true! Mine arrived today after such a long wait, and it’s not red it’s like a neon red/pink, awful quality! Plastic feel, just like the cheapest hoodie you could imagine. Nothing like the images! Wish I’d read the reviews before ordering - don’t anticipate I’ll actually get a refund either

DO NOT ORDER FROM THIS WEBSITE Wish I done my research before ordering this Hoodie that my daughter liked. It took a roundabout three weeks to arrive which Is much longer than they stated. Not too much of a problem as it wasn’t an urgent order, but something to bear in mind.

When it finally did arrive, we could see from the clear bag that it was in that it looked nothing like the picture that I had ordered. In the picture there is a small sewer in white tag/label on the corner pocket, which there is not on the Hoodie that I have received. It is also made out of a really cheap shiny material that you can see without even having to take the item out of the bag.

Due to their refund policy, I made sure that we didn’t do this and we kept the item in the clear bag and didn’t remove it as it was clear from looking at it that it was not good quality and my daughter would not wear it. Plus the fact that it didn’t look anything like the picture. In my opinion, this is miss selling, To advertise and have pictures of a certain item that Is not the same as the item you receive.

I have contacted them for a refund. They have again stated their refund policy that they will not refund it if it is removed from the original packaging and has been worn due to sanitation. I have Told them that we did not remove it from the original packaging because we could see the quality of it through the clear bags that they packaged it.
After denying me a refund, they did finally come back to me saying I could get a refund if I posted the item back to the address they sent me which was in China! Costing a considerable amount to post the item back, which I would not get any refund on any postage, so the item that I paid £25 for I would actually be getting refunded very little of that amount.
They know full well with their refund policy that they have no intention of refunding anybody. Even though it states 30 day money back guarantee! They make it new on impossible for you to get a full refund on the items you have bought.

The quality of these products is horrendous cheap knockoffs from China!

DO NOT BUY from this company, the quality of the products is very poor, They do not look like the items that are pictured. I do believe this is miss selling and please make sure you look at the refund policy. Most people would automatically try on something they have bought online to check it fits and if you do that they were 100% not give you a refund.

Well. Save your time and money and DO NOT order from this website. The hoodie that I ordered was shown as “oversized” and “comfy” and it cannot be more wrong!

The hoodie I received feels like a plastic bag. And the colour was meant to be a pale yellow, instead it’s soooo bright/ neon yellow. 0/10 awful product. The stitching is already fraying and the delivery took 1 month instead of the 5-10 days as promised. I’m so disappointed. I spent £25 on a hoodie which is such a scam for the product i received. I have requested a full refund but i get a feeling i will not be receiving this refund unfortunately. I cannot stress enough how disappointed and annoyed i am. If you ordered from here expect a temu, fake, Chinese, cheap style product.

Do not order anything from this company! It takes weeks to arrive and then its not how the original image is shown! The quality is poor with stitching really bad, they print random images not shown onto the items! When you ask for help they respond with “we don’t return any unopened items” buyer beware!

SCAM!
ordered a grey embroidery seashell hoodie, got sent a cheap AWFUL quality cream hoodie that feels like it’s from temu or shein. i emailed them they sent me a “helpful” email telling me i can post it back… which turned out to cost £17, so I emailed saying it’s unfair, they sent the EXACT same email. i replied, same email again.

the actual shape of the hoodie is great and honestly pretty comfortable but I AM GLOWING IN THE DARK!!!! looks so cheap- after almost 3 weeks i am disappointed and no refund so just don’t buy it!

SCAM!!!! do not order from here it is a joke. they don't except refunds either if you've opened your package... the hoodie i bought i actually laughed out loud at how bad it was. complete scam. stay away

I am howling!!!! with laughter!!!! at how hideous these hoodies are and how badly scammed I’ve been.
So, 1. The hoodies took forever to arrive, to the point I totally forgot I had ordered them. 2. I tried contacting the brand to ask for an update and have received no response. 3. They eventually arrived, and the material is so bad. It’s cheap, shiny and has been sublimated printed. I didn’t even order a printed hoodie. 4. I ordered grey hoodies and have received two navy hoodies. 5. The fit is ssssso bad and TINY!! I usually wear a small but I like the oversized fit so ordered a LARGE but it’s more like an x-small. 6. It came in cheap packaging and packaged in supplier packaging.
Plus side, thankfully I have received my money back and it’s given me a good laugh!!

After waiting a month I finally got my hoodie ive been waiting for I would have through it would been a bad make but the hoodie it’s self is super comfortable!
But the print looks quite cheap and it’s more like stuck On then put on like the photo was! But over all the quality of it is really nice

DO NOT PURCHASE FROM LOUVELLI
This is the worst online shopping experience i’ve had! Firstly, they state they will ship within 24 hours - i waited weeks
Secondly, their ‘refund policy’
THEIR MISTAKE - (sending the wrong item to me) YET THEY HAVE TAKEN MY MONEY and will not provide a refund ???
Shocking - they are a scam company so don’t purchase !!!

SCAM! DO NOT BUY FROM THIS WEBSITE!
They do not refund or send the correct items
False advertisement on the website

Order still not arrived - placed two weeks ago now and I even paid extra for shipping protection. I fell into a tik tok trap where they were using someone else's video to promote their hoodies - COMPLETE SCAM!!
Emailed them twice asking for a refund as my order STILL hasn't arrived (despite them promoting 7-10 business day delivery time), and had no response.

Scam - ordered hoodie from TikTok and looks nothing like the advert and was shipped from China instead of UK as advertised

Still waiting for the 2 hoodies that were purchased in January 2025 off Tik Tok. The only postage option was 'next day delivery' which cost nearly £10 and was clearly a joke. I have since read the reviews here and I am furious that my little girl was scammed out of £50.

AVOID AT ALL COSTS!

SCAM SITE - ordered a hoodie. Arrived and looked completely different to the one in the picture. Asked to return it and they said it couldn’t because the package had been opened. When I insisted, they sent me an address in China without a postcode which I can’t find on the web (possibly fake?). It would cost more to send it back. Waste of money. DON’T BUY from them.

I ordered a tracksuit from Louvelli in December last year, and it finally arrived in February. What a huge disappointment. The product I received was NOTHING like what was shown in the video advertisement. The design, fit, and overall quality were completely off. The fabric feels cheap and flimsy, and the stitching looked poorly done. I was honestly shocked at how bad it was.

I didn’t even wear it – I just opened the packaging and immediately knew it was too big, even though I ordered my usual size. I reached out to customer service, hoping for a return, but was told that because I "opened" the package, I couldn’t return it. I was left with no choice but to keep a £50 tracksuit that I’ll never wear. It’s not just the wrong size; the quality is so bad that I wouldn’t even wear it when (or if) I ever grow into it.

This has been a complete waste of money, and I’m very disappointed in both the product and the customer service. I won’t be ordering from Louvelli again, and I strongly advise others to avoid them as well.