Love Beer 

ordered a case of wine 4th June which got "lost" between the company and their supplier customer services slow to respond by email /telephone call backs never materialised so asked for a refund for which i had to submit an online request - nothing happened so emailed to chase twice got no reply ended up having to make a dispute via my credit card and got refunded that way today 22nd July
Absolutely terrible way to treat your customers would never use them again and do not recommend them in any way

order placed on 11th July as i needed for an event on 24th July but have had no confirmation of delivery and cant get any response from anyone, no beer has arrived, cant get onto my account to check delivery status as I don't know my password and it wont let me rest, no response from customer services via website on line and the email on my confirmation Invoices bounces back as unknown address
Think I've been scammed, not sure this company exists

Excellent customer service and great range of Beers. Has kept my garden pub the pampered chicken stocked since we opened it. Highly recomend

This company must be a scam.
Ordered beer on 14/6. Got an email confirmation and haven't heard since.
Tried to call multiple days in the past. Once managed to get through and was told that my items are delivered on Thursday 25/6. Nothing arrived.
Tried to call again today multiple times during office hours, tried various options (customer service, track order etc) - always a voicemail telling to leave a message and then the connection is ended.
I want to cancel the order and get my money back but it isn't possible because I can't get through to them.

Ordered on 12th June sent out 22nd of June rang and they told me it was policy to leave untill last day unless you pay extra for express after ten days they have to send it total rubbish service and not cheep either got charged extra £8.29 to deliver to a home address

Ordered on 26/05, paid for express delivery (next day). No updates, having to chase for updates constantly, no one answers the phone, sent a tracking link, gives no information. Not impressed at all, it’s now 29/05 and still no idea when delivery is coming. Very poor, avoid.

Based on your response below, I assume you will refund my delivery charge, of course u won’t, avoid at all costs.

No idea when / if my beer will ever arrive, absolute disgrace, changing from 1 star to 0 stars and would give -1 if I could

So, let’s get this straight - your operative (who was very helpful) said ‘that’ll be with you on Friday (Peroni)’ Please do publish the transcript of the conversation, if you wish.

It’s now Sunday, ordered Tuesday and it’s still not here! That is NOT next day delivery, which I paid for - I assume at some point you’ll recognise that and at least refund that part of the order.

The tracking app gives no information at all about expected delivery dates or times, happy for you to publish this too.

Referring to the telephone calls on Friday, I was seeking an updated delivery time because there isn’t one on the app. The phone rang and automated answer service telling me that calls couldn’t be taken, I assume due to high volume of calls, I was not given an option to leave a message, it simply cut off. Hence I called twice. I then emailed via the website, now a total of 4 times, and have yet to receive a response.

The customer service level continues to be inadequate.

If you are upset about my feedback then that’s your issue.

Placed an order for some gin, it arrived super quick. I couldn’t fault them. I also had a couple of queries and I spoke with Maddie via email, she was super helpful and very polite. Would highly recommend and use their services again.

Ordered a keg for a garden party , it arrived within 2 days ,very pleased with customer service and product.

I use Love beer for my home bar. Great selection and always contactable.
Definitely be using in the future.

Could not recommend these guys enough. Bought some beer off them recently and they were very quick with delivery and was even able to buy some ciders for my non beer liking friends. Absolutely 10/10

Ordered a keg for my dad’s birthday ordered came on time with no issues. And the company was very helpful the whole way through.

Ordered keg of Peroni next day delivery Very helpful customer support

Purchased a range of beer bottles and gin for a family party. One bottle was unfortunately damaged and Love Beer replaced it quickly with no hassle. Definitely will use again.

I recently finished building my own home bar and chose Love Beer for my first-ever keg order. I couldn't be happier with the experience.
The customer service has been absolutely off the chart. I had plenty of daft questions as a beginner, but the team was incredibly patient. I want to give a particular shout-out to Aidan, who was brilliantly knowledgeable and talked me through everything I needed to know with ease.
The delivery was quick, the pricing is very competitive, and the overall support made the whole process stress-free. I highly recommend them to anyone, whether you're a pro or just starting out. I’ll definitely be back for my next round!

Ordered a keg on the 20th November and explained we would need delivery for the 15th December for our trade show. We gave them nearly a whole month to get the delivery to us.
Spoke to customer service agent on the 3rd December asking for a delivery date to be told delivery would be on the 9th.
Received an email on the 9th asking me to complete a form as they had lost our order?? Something to do with global outage on cloudfair which affected their system.
Called them immediately and there only solution was for me to pay another £200+ to order the same Keg. I sent them copies of the original order to prove we had made payment already, they still wanted me to complete their form which we did as a matter of process.
I then asked how long it would take to process my refund once I ordered the second keg and they couldn't tell me or give any sort of timeframe.... I asked "Are you for real?"
Obviously I had no intention of paying for a second keg considering the circumstances.
To make certain of recorded communication I emailed my refund request for the original order and heard nothing back.
We have now gone through the process of trying to claim our refund with our bank. Thankfully our bank went through all the communication emails we sent and were more than happy to take on our case.

Love Beer have taken the maximum time allowed to speak with our bank and we are still waiting for the refund.
It seems like we're not the only ones who have had similar issues with this company, which leads me to question any positive reviews that have been left on Trustpilot.

If any Love beer members of staff monitor this account please look at Order #350871 and process our refund.

Just before Christmas I contacted love beer about the possibility of getting a draught system at home. Rob who I spoke to was so helpful, advising me about a new system that was coming out called Draught Smith Tap 25. I was instantly sold and it was delivered just before Christmas. On boxing day I set it up, and on the off chance I emailed a question for him to see when he was next back in work. I got a response back the very same day. How is that for customer service?!! I am now three kegs in and I can honestly say that the back up and customer service and advice from love beer is second to none!

They took my order; guaranteed to deliver by a certain date; and failed to.

When I followed up, much later, they acknowledged that I have not, and will not, receive the delivery - and through no fault of my own. They have so far failed to refund me.

Update.
Still no refund, all these weeks later. They insist that the customer service team are available to speak during the specified hours if you call - well try calling them…

They took my money, failed to deliver, and 2 months later I'm still chasing for a refund. They don't answer the phone and they don't reply to emails.

If they're reading this and feel like processing my refund at last, it's order number 351893.

Don’t buy from this company I brought 2 moretti kegs still waiting ask for refund no reply nothing shocking

So I have just built myself a home bar and needed a keg of guinness for Christmas. I have left tit a little late and was a little worried I would not get one in time, I found love beer while looking and like the look of the prices I ordered on the 16th just before lunch and today the 17th its arrived safe. Can't thank you enough for the fast efficient service. Have a good one all.