Candy Coat Reviews 

I didn’t even want to give it 1 star. I ordered £80 worth of items from them on August.. still haven’t received anything. I’ve left countless emails, then I had to leave messages on their social media as I was ignored. They said Royal Mail lost it. I said according to UK 2015 trading standards it’s the company’s responsibility to refund the customer. I’ve heard nothing. I have spoken to at least 4 other customers they have done this too. They are shameless and thieving.
It’s a con of a company.

I used to order from this company quite often. I received an order at the start of September that was missing 2 items. Submitted an online form, didn’t hear anything. Emailed them twice to have a response that they are sorry and looking into it, for me to again have to email twice and not hear anything back.
I’ve noticed recently that a lot of their lines have been removed from the website, and there isn’t much of an offering anymore. Maybe winding down to close? Or change their customer set? Either way i wouldn’t recommend purchasing from this company.

Ordered quite a few bits from this place. They advised they shipped it but had not. It got to three weeks and still had not received my order. I emailed them and received no reply. I then had to request a charge back with my bank and lo and behold they email back and ship the item out.

The quality of the polishes and liners are horrible. The colours don't even match the description. Do not buy anything from this company. I honestly do not know how they are even still in business.

Placed order on the 19th sept, supposedly 3 working day dispatch time. It is now the 1st october and I am still waiting. I have sent several emails, all which are going unanswered. I have received no notification of dispatch and no tracking number, so I don't believe it has been posted.

CandyCoats customer service has always been pretty terrible when products are wrong or broken, but I feel like this time I won't even be receiving any products at all and I have been entirely ghosted. It appears they have changed their website system, AND filed themselves as a new company as per september 7th under "pink house distribution" now instead of "candycoat" which is being dissolved. The customer service has gotten even worse with these changes.

They also removed their gumball rewards program with no prior notice to customers so we could use them. Meaning I lost reward points I had been saving.

I wouldn’t even give a 1 star.
I placed an order 5 weeks ago and still not received my order.
I’ve left numerous emails and only had 1 response to which was pointless as they said my order would be shipped as soon as they had the products available. They was available when I placed the order though which doesn’t make sense.
I’m fed up of waiting. They’ve taken the payment and I’ve still no goods.
I have asked for a refund and still waiting for a response which has been nearly 2 weeks to date. Still nothing!!!
Appalling customer service.

Absolutley appaling company do not buy from them void at all cost. Parcel arrived damaged no refund ognored all emails contacted them on instagram .sent the rest of the polish back and they saying they not received them. Im out of pocket for refund and polish. Do not buy avoid

if i could give it 0 stars i would they scammed my mom twice and “milly” has responded saying don’t worry we’ll look into it and said our packages would be here next week after waiting and ordering EARLY APRIL but we had 0 tracking information provided and was a fake link to tracking after being recommended this from an influencer i cannot describe how mad and disappointed we are TRASH AND SCAMMY DO NOT BUY

Shame because the products are really lovely..
But I have never met such a bad customers service team .. if there is actually a customer service team.
They never reply to emails at all, yet send marketing constantly.
They sent me the wrong colours, but they wont reply to my emails to resolve this issue.

I can’t rate this company highly enough. I ordered from Candy Coat, and then I checked the reviews so I assumed I’d have issues. I couldn’t have been more wrong. I ordered on 5th July, my items arrived today, packaged beautifully, are all great quality, and I’m really happy. The contact from Danni was brilliant too. Please take this review seriously, because people only tend to write bad reviews and don’t often write good ones when service has been great. I will definitely be ordering from Candy Coat again.

I attempted to order the subscription which never came however I have now been charged £19.99 six times and no products across multiple months, I am extremely unhappy with the lack of response from the team. I spoke to a team member on instagram who said this would be resolved back in May it is now July with no refund of nearly £120 which I am owed. I have been a big fan of the gel products for years however will likely never order from them again.

Please sort this out ASAP

I can’t give less than one star!
They steal money! I have had 3 patyments of 19.99 taken after a two year gap! Subscriptions stopped years ago, then suddenly they’re taking money, 3 payments! Cancelled every order and refuse to refund! They e ignored all my emails and delete my social media replies

I had ordered from candy coat about 3 months ago and never received it. I contacted and emailed countless times and have not gotten answer. This is the most unprofessional customer service and company I have ever dealt with in the beauty industry. They could be ashamed.

I use to like this company in the past. Now it’s one of my least liked. I put in two separate orders on March 1 and March 28th 2026. Every time I go to check on my orders I am told by a customer service agent that my orders are waiting on fulfillment. I even asked for a refund for both of my orders. Never received anything. This is a bad example of unprofessionalism. I will not be ordering anything else from this company.

Order about $100 worth of products. Only a 3 bundle set nd nail hydrator ( 4 items) on May 12th with a 3-7 business day delivery. NEVER GOT MY ITEMS , I SENT NURMOUS EMAILS ND CHATTED WITH LIVE CHAT. NOTHING!! NO ITEMS IR REFUND . I WANTED TO TRY THESE ITEMS FOR MY MY BDAY ND A WEDDING I WAS IN. NEVER AGAIN.

I've used candy coat for many years and the products are lovely, the customer service and accuracy of gel polish colour images however are atrocious. I ordered a few weeks ago and when my order arrived I had 4 polishes missing and at least two polishes that were so far from the photo online that the only way of telling it was the right shade was because of the bottle number. I've emailed them four times with only one email back (this was only because i complained through Shopify) I found their email quite standoffish and similarly to most other reviews I've had no refund or resolution to this issue. I would highly discouraged anybody from ordering from candy coat which is a shame because like I say their products are lovely. I can't imagine ordering from them in the future, they've lost a very loyal customer.

I have ordered 4 subscriptions in total. Starting from 4th April, I had an email 2 weeks later to say my bank details hadn't gone through, I put my bank details through again. I've actually been charged for two and yet to see any of them. I didn't notice they had 2 subscriptions for me for May, I've been charged for both, I removed my bank details after both were paid and they cancelled both subscriptions even although they've been paid for. I've sent numerous emails and had one answer from the first one from Nikki Fitzgerald at the start of May saying they would sort the situation. Still nothing sorted, still waiting on subscriptions or refund. Paid almost £90 and seem to be getting nowhere. Ombudsman will be next step.

Anyone who is having problems with not receiving goods and no refund, you can initiate a Chargeback with your bank. I think you have 3 months to do it. I eventually got my money back. Speak with your bank.

Awful customer service, had gels delivered weeks after ordering, one gel was congealed in the bottle. After contacting them on several different emails asking how I return it I eventually got a reply via instagram . They asked me to send a pictures, I uploaded a picture and a video and sent it . Week’s gone by and still no response. The order was received in March 2026 . Finally got a reply and Was told they would send a replacement out and a returns pack. This is now June , still no replacement. I have recently tried to order a replacement myself but wouldn’t go through, I was confused so checked the company status on Companies House. In bold red lettering it says ACCOUNTS OVERDUE, in March , beware of ordering or sending payment to this company as you may not receive anything.
Frustrated customer

Terrible customer service! I placed an order on 12th April and the items have still not been sent by Candy Coat and I have not received a refund despite requesting this numerous times over the past few weeks. It is now over a month since I placed the order and the Customer Support Manager Nikki Fitzgerald repeatedly says she will look into it and get back to me with an update but never does.
Avoid at all costs!

Scam!!!! I ordered once took a .month to come product is awful then 3 months after they have used my payment information to start charging me subs which I haven't signed up to. Not refunding me I requested to have my data erased and thry have charged me again!!!!! Avoid!!!!!!

Poor poor company! Been using them for 6 years with never any issues. Spent £45.00 on 24/4/26 and still haven’t received my items 13/5/26. Tracking doesn’t update and they are giving me no way to resolve. Unfortunately I’ve had to go through my cc to try and get my money back.

Really not happy considering I rely on these products for work and desperately need them.

Will be moving to another brand who’s reliable.