Always easy to use to book a holiday. More so putting in flight times you would like (morning, mid day, evening) So you don't have to keep searching. Very good information on Hotels and what they h... See more
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Review summary
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Reviews shaping this summary
The booking process was generally very straightforward and was easily able to edit flights, seats and board. The hotel we booked, the Grechotel Eva, Corfu had an excessive amount of room variations... See more
As soon as I had booked and had contacted yourselves about my daughter needing special assistance and that if possible I'd like a room convenient to restaurant or swimming pool. Your team were straigh... See more
Price was unbelievable and Alex R in the customer service department from Manchester was outstanding. Nothing was too much trouble. He called round four of my family members to book each of our booki... See more
Company details
Written by the company
At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks. Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it. If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands. Frequently Asked Questions - https://www.loveholidays.com/faq/
Contact info
5th floor, 3 Shortlands, Hammersmith, W6 8DA, London, United Kingdom
- loveholidays.com
4.4
Excellent
272K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Booking was easy
Booking was easy. Information clear ... Just waiting to go in the holiday and see what is actually like 😁
July 15, 2026
Easy to navigate and book.
July 15, 2026
the site was so easy to book
July 17, 2026
Great so far
Great so far. Good service I hope everything will go smoothly during holiday
May 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointed with Love Holidays
Disappointed with Love Holidays. I booked a package holiday and only received the hotel check-in details 2 days before travel, discovering a 14-hour wait after an overnight flight before getting my room. I contacted Love Holidays for support, but was simply told to contact the hotel myself. I expected better ownership and customer service from the company organising my holiday.
July 18, 2026
Unprompted review
Reply from loveholidays UK
Hi Cristina,
Thanks for taking the time to leave a review.
I really appreciate you taking the time to share your comments with us, and I’m sorry to learn of your disappointment following your experience with us.
I’d like to take a look into your feedback further and so for me to do so, I’ll need some more information from you. A private message has now been sent to you via Trustpilot with a request for the further details we’ll need.
This will arrive in a separate email from Trustpilot so do keep an eye on your email inbox folders to spot this.
Once you’ve received the email please fill out the requested information, and I’ll then be back in touch with a reply as soon as we can.
We're looking forward to hearing back from you soon,
Riley
Good company to deal change details of…
Good company to deal change details of a passenger really quickly.
Monthly repayments are great way to pay for your holiday.
July 15, 2026
Our flight was cancelled and you were…
Our flight was cancelled and you were no help at all even though we were told by easyjet that you should have helped us. I have already rebooked for next year with you! It goes without saying this will be getting cancelled.
July 14, 2026
Reply from loveholidays UK
Hi L Wood,
Thanks for taking the time to leave a review and share some feedback.
I'm sorry to hear about any disappointment caused by your flights being cancelled. Regrettably any schedule changes or cancelled flights are out of our control and solely at the airlines' discretion. As easyJet are classed as a self-managed airline, we use your personal details to book flights directly with them. This means that all further correspondence from easyJet will be sent to you directly, including any cancellations.
As we don't have access to your easyJet flights, we'd be unaware of any flight cancellations sent over to your email address unless you inform us of these. In this instance I can't see any previous contact regarding this booking. As a gesture of goodwill I've removed any amendment fees you've been charged for updating your booking your via Manage My Booking portal. This is a total of £75.00 that will be deducted from your remaining balance.
With best wishes,
Milo
Easy to work with
July 15, 2026
Always quick easy booking
Always quick, easy hassle free booking when I use loveholidays. Easy to add extras, cancel if needed. Get choice for payment installments and if in the fortune position to pay earlier then straightforward to do so. All documents available in booking section
July 15, 2026
Easy to use for someone not up to date…
Easy to use for someone not up to date with computers
July 15, 2026
Straight forward website with good…
Straight forward website with good options. Easy to navigate. And user friendly and fantastic payment options
July 15, 2026
Easy website
July 15, 2026
It was so easy to look.
It was so easy to look for their holiday. I wanted quick to find easy to book and pay options. Are very good too..
July 16, 2026
Atrocious customer care
Firstly we accidentally booked the wrong location due to incorrect information on love holidays website. So with over a year before departure we were told couldn’t cancel due to we wouldn’t receive flight fees back.so after re looking at options which were limited we rebooked a different resort. The transfers from the airport were appalling and not booked clearly with the transfer company! The return transfer we cancelled however told we wouldn’t get money. so after checking with tlt that we could upgrade to private but needed to go through loveholidays, after several attempts to discuss this with loveholidays my wife was spoken to by an abrupt and rude representative who blatantly lied saying not able to upgrade. Then refused to send confirmation that return transfer was cancelled. Surprise surprise transfer arrived at 2 hours before we needed to leave and said loveholidays had failed to cancel.
July 17, 2026
Unprompted review
Reply from loveholidays UK
Hi Mr Gale,
Thanks for taking the time to leave a review.
I really appreciate you taking the time to share your comments with us, and I’m sorry to learn of your disappointment following your experience with us.
I’d like to take a look into your feedback further and so for me to do so, I’ll need some more information from you. A private message has now been sent to you via Trustpilot with a request for the further details we’ll need.
This will arrive in a separate email from Trustpilot so do keep an eye on your email inbox folders to spot this. Once you’ve received the email please fill out the requested information, and I’ll then be back in touch with a reply as soon as we can.
In the meantime, we'd recommend submitting a post travel complaint through your Manage My Booking portal if the dates of travel have passed and you haven't already done so. Our dedicated Post Travel team will be able to look into this further and address your complaint in full.
We're looking forward to hearing back from you soon,
Milo
Will never book with them again
Booked with Love Holidays to stay at Amour Holiday Resort in Corfu, had an awful experience. Customer service from Love Holidays was poor with mixed messages being sent, I wanted to move hotels due to the disgraceful hotel and love holidays said they had to review counter photos from the manager. I contacted everyday and recieved different responses each time.
Complaint was not resolved till I returned, they offered £100 compensation which they quickly withdrew as I had returned home and they said I would have to resubmit, still waiting for the outcome of my second complaint which has also felt very much like a gaslighting experience, do not communicate clearly and drag things out, will not book again. Not holding out hope for an actual resolution following my experience so far, I have repeatedly asked for a senior member of staff to contact me and they are unwilling to do so.
July 2, 2026
Unprompted review
Reply from loveholidays UK
Hi Therese,
Thanks for taking the time to leave a review.
I really appreciate you taking the time to share your comments with us, and I’m sorry to learn of your disappointment following your experience with us.
I’d like to take a look into your feedback further and so for me to do so, I’ll need some more information from you. A private message has now been sent to you via Trustpilot with a request for the further details we’ll need.
This will arrive in a separate email from Trustpilot so do keep an eye on your email inbox folders to spot this.
Once you’ve received the email please fill out the requested information, and I’ll then be back in touch with a reply as soon as we can.
We're looking forward to hearing back from you soon,
Milo
Surprise holiday for my wife’s birthday
It was an easy process to book our surprise holiday for my wife as it’s for her birthday.
To book your room , seating and bags , as well as hotel transportation.
I like the option to pay over a period of time personally.
July 17, 2026
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