I love the app I would say the AI’s biggest flaw is when using the chat feature it will forget it’s suggested routine and mention products that aren’t what you’re using in the recommended routine it p... See more
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Review summary
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Reviews shaping this summary
I have only been using the app for a short while and I am waiting to see how my skin improves on Lovi based on the product recommendations. So far lovi has had fact based recommendations based on publ... See more
Company replied
overall is good, i do think the routines should be created based on what we hae on the shelf. I have purchased the recomendations but struggle to deceide wht to use depending on how my face is feeling... See more
Company replied
Just used it once and I liked it so far. After using it more, I may change my review to 5 star as well. The app scans your face with its AI scanner and then personalize your skincare routine. You will... See more
Company replied
Company details
- #281 of 353 best companies in Software Company
- #24 of 32 best companies in Cosmetics Industry
- #56 of 66 best companies in Wellness Program
About Lovi
Written by the company
Smart skincare powered by AI
Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data.
Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app.
Apple and the App Store logo are trademarks of Apple Inc.
AI Skin Analysis & Progress Tracking
Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results.
Personalized Routines & Product Fit
Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error.
Ingredient Insights & Smart Guidance
Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Contact info
100 S. Dixie Hwy, Suite 3172, 33401, West Palm Beach, United States
- +12135285371
- care@lovi.care
- lovi.care
3.8
Great
250 reviews
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My experience is satisfactory.
My experience is satisfactory.
My only challenge is that the app doesn’t keep the chat so I end up asking same question many times and sometimes the recommendation that were on the first response would appear when I ask second time around.
Otherwise I am happy with the interaction and the results that I am seeing.
June 9, 2026
Reply from Lovi
Hi! Thank you so much for taking the time to share this!
We're really glad the experience and results are making you happy. Your point about the chat history is genuinely valuable feedback, and we've passed it along to our product team. Should you need any help, we're always on hand at care@lovi.care 💜
So happy to have you with us!
Warm regards,
Margarita & The Lóvi Team
goo to begin with a skin care routine
Great app for anyone looking to start a skincare routine and receive personalized product recommendations tailored to their skin type and concerns. If you already have an established collection of skincare products, it can be a bit more difficult to incorporate them since the app doesn't yet support full integration of existing products. I also loved that the app includes facial yoga as part of the routines.
June 9, 2026
Reply from Lovi
Hi Ana,
We're really sorry this hasn't been the experience you were hoping for, and we completely get why that's upsetting, especially when you've trusted us with a 3-month plan.
Our team has dropped you an email to chat through everything and see how we can help. Please do check your inbox, we really want to sort this out for you. 💜
Warm regards,
Margarita & The Lóvi Team
Very helpful and easy to navigate
Very helpful and easy to navigate. It keeps all my skincare information in one place and makes it easier to stick to a routine.”
June 10, 2026
Unprompted review
Reply from Lovi
Hi Meenakshi,
Thank you so much for sharing this! Having everything organised and actually being able to stay consistent with a routine is such a game changer.
We're so glad Lóvi is making that easier for you. We're always working to make the experience even better, so it's wonderful to know it's making a real difference! 💜
Warm regards,
Margarita & The Lóvi Team
So amazing
So amazing. I love the constant feedback and education. One thing that can be made better is to allow me to cement my products so that the routine is 100% on the products I have selected
June 8, 2026
Reply from Lovi
Hi Alicia,
Thank you so much, this genuinely made us smile! 💜
We love that the education and feedback side of Lóvi is resonating with you. And your suggestion about being able to lock in your own selected products for a fully personalised routine is such a great one — we've noted it and passed it along to our product team.
Feedback like yours is exactly what helps us grow. So happy to have you here!
Warm regards,
Margarita & The Lóvi Team
Skincare Made Simple and Effective
I've had a great experience using this skincare app. It made choosing the right products for my skin much easier by providing personalized recommendations based on my skin type and concerns. The app is user-friendly, informative, and helped me discover products that actually work for me. Since following its recommendations, I've noticed an improvement in my skin and feel much more confident in my skincare routine.
June 5, 2026
Reply from Lovi
Hi,
Thank you so much for this! It genuinely means a lot to us!
Skincare can feel so overwhelming, and knowing that Lóvi helped make it simpler and actually made a difference for your skin is the best thing we could hear. So happy you're here! 💜
Warm regards,
Margarita & The Lóvi Team
Disgruntled customer!!!
I sent £19.99 on may 4th this year for premium starter pack on Facebook it never arrived !
I did not subscribe as I wanted to try it first but for some reason you have tried very recently to take out £39.99 luckily you didn’t succeed. I have tried to get hold of you many times , so I decided to write it in the review section then just maybe you will see it and make contact with me . It’s not very nice to pay for something never receive it , but then you try to take /make money off me for something I never signed up for . Disgruntled customer sick of getting scammed!!!
June 6, 2026
Unprompted review
Reply from Lovi
Dear Natalie,
We're really sorry to hear about your recent experience, and we completely understand why you're frustrated — we would be too. We genuinely want to help sort this out for you.
Just to clarify how Lóvi works, as we want to make sure there's no confusion: we're an AI-powered skincare app, so there's nothing physical that gets sent out. Your plan is activated through the app as soon as the purchase goes through.
We also checked our inbox and unfortunately couldn't find any previous messages from you, which makes us really glad you reached out here so we can finally connect. Please share your email address with us here or drop us a message directly at care@lovi.care. We'll pick it up straight away and make sure you're taken care of immediately 💜
Warm regards,
Margarita & The Lóvi Team
I like it
I like it. And recommended great products and incan see the difference. But need to see of products are available in ur country as amazon not always reliable. Have check products first.
June 4, 2026
Reply from Lovi
Hi Heba,
Thank you so much for sharing your thoughts and results!
You raise a really valid point, and we completely understand. The marketplace links we include are purely for convenience, but the recommended products can absolutely be found in local stores. If you ever need help finding alternatives, our team is always happy to help 💜
Warm regards,
Margarita & The Lóvi Team
Fast services and kind customers…
Fast services and kind customers service teams
June 4, 2026
Unprompted review
Reply from Lovi
Hi Joyce,
We're so glad our team could deliver! Speed and kindness are things we really care about, so hearing this means a lot to us. We're always here if you ever need anything! 💜
Warm regards,
Margarita & The Lóvi Team
Customer service goes above and beyond…
Customer service goes above and beyond to support and correct any needs or issues you may have. Much appreciated. Thanks Lóvi team
June 3, 2026
Unprompted review
Reply from Lovi
Hi Tosh,
Thank you so much for taking the time to share this, it genuinely made our day! Our team puts their heart into every single interaction, and knowing that it's felt on your end is the greatest motivation we could ask for.
We're always here whenever you need us! 💜
Warm regards,
Margarita & The Lóvi Team
Marketing should concentrate more on…
Marketing should concentrate more on potential customers.
June 1, 2026
Reply from Lovi
Hi,
Thanks for sharing your thoughts! We'd love to understand your feedback better, could you tell us a little more? We're always looking to improve, and your thoughts genuinely matter to us.
Feel free to also reach out to us directly at care@lovi.care, and we'd be happy to chat! 💜
Warm regards,
Margarita & The Lóvi Team
No tracking system and NO alternative option for toner during the morning routine
There is no proper way of keep a track of products I have used through the day.
Alternatives for the toner is not available during the morning routine, that needs to be fixed.
Toner gave me rashes all over my eyes, there was no way I could record this in the app.
May 30, 2026
Reply from Lovi
Dear Amanda,
Thank you so much for taking the time to share this. We're sorry to hear about the reaction you've experienced, and we want you to know that your skin health and safety are our absolute priority. We also hear you on the product tracking and the alternatives, and we've already taken note of everything you've raised.
Our management team has reached out to you directly to look into all the details together, and we genuinely look forward to your response so we can make this right for you. We're here and ready to help! 💜
Warm regards,
Margarita & The Lóvi Team
BEST APP EVER
I’ve already recommended this app to my kids and friends. Since using LOVI, my skin has undergone many changes, and I am very pleased. Thank you, LOVI!!
May 27, 2026
Reply from Lovi
Hi Cassie,
Thank you so much, this made us smile! Hearing that your skin has been changing for the better is exactly why we do what we do. And sharing Lóvi with your kids and friends means the world to us.
We're so happy to have you here! 💜
Warm regards,
Margarita & The Lóvi Team
I believe in the knowledge database of…
I believe in the knowledge database of Lovi. However, I already have some cosmetics. I would rather like Lovi to use what is on my shelf. The routines that Lovi suggests are fine but most of the products do not exist where I live. It would be great if Lovi could suggest a routine with my products. I check every product I own or wish to buy with Lovi. I am still unsure if a photogrtaph is enough for Lovi to analyze my skin.
May 28, 2026
Reply from Lovi
Hi Zehra,
Thank you so much for this thoughtful feedback. All of your points are heard loud and clear.
As for the skin analysis — your photo gives Lóvi quite a lot to work with, but if you ever feel uncertain about your results, our team is always happy to help you fine-tune your skin profile for the most accurate recommendations possible.
Feel free to reach out anytime! 💜
Warm regards,
Margarita & The Lóvi Team
The only issue I had was the fact that…
The only issue I had was the fact that the recommended products had to be ordered in from oseas individually. So for me that was an issue.
May 24, 2026
Reply from Lovi
Hi Allana,
We're glad the recommendations were a good fit for you! We do share links to marketplaces to make it as easy as possible; however, many of the products can also be found in local stores. That said, availability can vary by region, and we completely understand that sourcing items individually isn't always convenient.
If you'd like help finding alternatives that are easier to get your hands on locally, our team would be happy to help, feel free to reach out to us at care@lovi.care. We're always here! 💜
Warm regards,
Margarita & The Lóvi Team
Ok… paid the $40.
Ok… paid the $40.. got mail for my scan.. said I had acne etc.. I have dry, saggy skin.. products recs were for acne.. complained .. said they did the wrong scan.. told me the email they sent to recs too didn’t exist.. imo total scam!!!
May 22, 2026
Unprompted review
Reply from Lovi
Dear Margi,
Thank you for sharing your feedback, and we're sorry to hear about your frustration. We take every concern seriously, so we thoroughly reviewed your full conversation with our team.
The skin concerns and goals reflected in your results can be adjusted directly within the app, and our team was ready to guide you through that process. Regarding the email issue, your account is linked to a different address than the one you shared with us. We identified this and provided you with the next steps to locate it, but unfortunately, we didn't receive a response from you.
Our management team has since reached out directly to help resolve this, and we kindly ask that you reply there so we can sort everything out as quickly as possible. We genuinely want to make this right for you and we hope you can give us a chance 💜
Warm regards,
Margarita & The Lóvi Team
Super recommended
I’ve been learning a lot about skincare and my own skin with Lovi. Super recommended to all my friends.
May 24, 2026
Reply from Lovi
Hi Beatriz,
Learning your own skin is such a journey, and we love being part of yours! Thank you for sharing Lóvi with your friends, that truly means the world to us 💜
Warm regards,
Margarita & The Lóvi Team
Great customer support and smooth experience
I had a really positive experience with Lovi. The platform was easy to use, and the process felt smooth and straightforward from start to finish. Customer support was responsive, helpful, and answered my questions quickly. I also appreciated how clear everything was regarding the subscription and services provided. Overall, the experience felt professional, reliable, and user-friendly.
May 26, 2026
Reply from Lovi
Hi Brian,
Thank you so much for your kind words! We’re really happy to hear that you found the platform easy to use and that everything felt smooth and clear throughout your journey with us.
It also means a lot to know that our support team was able to help you quickly and make you feel supported along the way. We genuinely appreciate your trust in us and your words about the platform and the service we provide.
Thank you again for being part of Lóvi 💜
Warm regards,
Margarita & The Lóvi Team
Reply from Lovi
Hi,
Thank you so much for your review! We’re really happy to hear that you found Lóvi helpful and useful, that truly means a lot to us.
At the same time, we always aim for a full 5-star experience, so if there was anything that didn’t quite meet your expectations, we’d really value hearing it. It helps us understand what we can improve and make better for you and everyone using the app 💜
Warm regards,
Margarita & The Lóvi Team
Tells what is good for my skin type
Tells what is good for my skin type
No second guessing so far so good
At first I thought nope not working
But then saw little change where it needs to
But that don’t have buying and doing work
This tells exactly what I need and anything changes it changes the product I need with that change
May 24, 2026
Reply from Lovi
Hi Maria,
We really appreciate you taking the time to leave this, and it’s great to hear your experience evolved in a positive way.
What you described is exactly the idea behind Lóvi: not forcing a one-size-fits-all routine, but adjusting based on what your skin is actually showing over time. So it’s especially good to hear that those small changes became noticeable for you and that things started to feel more aligned without guesswork.
Thanks again for sharing this with us. It genuinely helps 💜
Warm regards,
Margarita & The Lóvi Team
Most of the products are expensive but…
Most of the products are expensive but they are very good I just started a I’ll be back for more reviews
May 23, 2026
Reply from Lovi
Hi Irene,
Thank you so much for your honest feedback, we appreciate you taking the time to share your first impressions.
We hear you on the pricing, and it’s something we’re always mindful of when recommending products (that's why we offer to set the price filter). At the same time, we’re really glad to hear you’ve been happy with the quality so far.
We’ll be here whenever you’re ready to come back with more thoughts after you’ve had a bit more time with everything 💜
Warm regards,
Margarita & The Lóvi Team
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