Lowe & Sons Reviews 

192
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, welcoming, patient, and deeply knowledgeable about the antique jewellery and silver collections. People consistently appreciate the highly attentive, professional, and personalized assistance provided during every single visit to the store. Consumers also love the wonderful selection of unique pieces, stunning gems, and beautiful items available for purchase. Shoppers frequently share how wonderful it is to browse such a charming atmosphere where nothing ever feels like too much trouble. Visitors are always impressed by the smooth service, fast resizing results, and the beautiful packaging for special gifts.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their welcoming, friendly, and approachable... See more

Product

Customers consistently note positive experiences with product, highlighting a vast array of gorgeous... See more

Service

People report high satisfaction with the exceptional service, highlighting professional and knowledgeable... See more

Customer service

Customers had positive experiences with customer service, highlighting that staff are very welcoming and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lowe & Sons is a lovely shop, exuding quality and expertise. The staff are friendly, approachable, practical, down-to-earth, skilful and very helpful. Gold repairs are never cheap but they did a good... See more

Company replied

Rated 5 out of 5 stars

This is a gem of a jewellers tucked away in the Rows of Chester. A real old-fashioned, traditional shop run by very professional, helpful and welcoming staff. It is always a pleasure to shop here an... See more

Company replied

Rated 5 out of 5 stars

Fabulous shop - worth going I just to see it but we were Christmas shopping and it was a pleasure to browse. Declan was so helpful ,pleasant and knowledgeable . I purchased a beautiful pair of earrin... See more

Company replied

Rated 5 out of 5 stars

I was treated very well by the ladies, who showed exceptional subject knowledge. There was a vast array of wonderful jewellery, and nothing was too much trouble for them. I will definitely be coming b... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(192)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just wonderful experience!

Fantastic experience from start to finish. The team at Lowe & Sons were incredibly helpful, friendly and genuinely cared about making everything perfect. Communication was excellent throughout, and they went out of their way to help with every detail. The ring itself is absolutely beautiful and even better than I had hoped for. I couldn’t have asked for a better experience, especially for such an important purchase. Highly recommended!

September 5, 2026
Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service. Beautiful very special surroundings with a wide selection of items that gladden the heart, at a price range to suit different pockets. Can highly recommend the whole experience.

August 10, 2026
Advertisement
Rated 5 out of 5 stars

Simple purchase in a lovely quiet old…

Simple purchase in a lovely quiet old fashioned atmosphere. What more could one want.

August 1, 2026
Lowe & Sons logo

Reply from Lowe & Sons

Hello Barrie,

We are so pleased we could assist helping you find that perfect decorative piece.

Thank you for a lovely 5 star review.

Kindest regards,
Esme

Rated 5 out of 5 stars

All the traditional Lowe & Co…

All the traditional Lowe & Co aervuc-ice which has made me a customer for nearly thirty years

July 31, 2026
Lowe & Sons logo

Reply from Lowe & Sons

Hello Wyn,

We are so pleased that you were happy with the service given. Thank you for your support and kind five star review.

We hope to see you again soon.

Kindest regards,
Esme

Rated 5 out of 5 stars

Service with a smile

Very helpful, knowledgeable and with good humour.

July 31, 2026
Lowe & Sons logo

Reply from Lowe & Sons

Hello Michael,

Thank you for such a positive 5 star review.

We really appreciate your custom and support for our comedic ways.

Kindest regards,
Esme

Rated 5 out of 5 stars

Staff are all very welcoming…

Staff are all very welcoming ,knowledgeable and have fantastic customer service skills i have visited a few times and have built a good repport with them and the shop is always well dressed and full of curiosities

July 24, 2026
Lowe & Sons logo

Reply from Lowe & Sons

Hello Deveroux,

Thank you for such a lovely 5 star review. I shall pass your kind words onto our fabulous Cathy who assisted you with the purchase of your new ring!

We hope you are enjoying it!

Kindest regards,
Esme

Advertisement
Rated 5 out of 5 stars

Helpful staff

July 29, 2026
Lowe & Sons logo

Reply from Lowe & Sons

Thank you for our 5 star review Laura.
We do hope you enjoy wearing your lovely new necklace.

Kindest regards,
Esme

Rated 5 out of 5 stars

Great service

I was treated very well by the ladies, who showed exceptional subject knowledge. There was a vast array of wonderful jewellery, and nothing was too much trouble for them. I will definitely be coming back here.

July 24, 2026
Lowe & Sons logo

Reply from Lowe & Sons

Hello Jenny,

Thank you for supporting our family business! I shall pass your kind words onto the lovely ladies that helped you.
We do hope you enjoy wearing your gorgeous new jewellery.

Kindest regards,
Esme

Rated 5 out of 5 stars

Quality, expertise & helpfulness

Lowe & Sons is a lovely shop, exuding quality and expertise. The staff are friendly, approachable, practical, down-to-earth, skilful and very helpful. Gold repairs are never cheap but they did a good job. I was impressed!

July 15, 2026
Lowe & Sons logo

Reply from Lowe & Sons

Hello Christine,

Thank you for such a lovely 5 star review. We are so pleased that you were happy with the service you received.

We look forward to welcoming you back into store.

Kindest regards,
Esme

Advertisement
Rated 5 out of 5 stars

Good experience.

We were made very welcome and the lady listened to my request rather than just try to sell us something .

June 24, 2026
Lowe & Sons logo

Reply from Lowe & Sons

Hello Diana,

We are so pleased that you were happy with service given. Thank you for your support and kind five star review.

We hope to see you again soon.

Kindest regards,
Esme

Rated 5 out of 5 stars

The young lady who served us was very…

The young lady who served us was very helpful and attentive and this made the purchase of my wife’s anniversary present very special.

June 30, 2026
Lowe & Sons logo

Reply from Lowe & Sons

Hello David,

I'm so glad I could help you find the perfect anniversary ring. I hope your wife is enjoying her gorgeous Ruby ring.

I hope to see you both again the future.

Kindest regards,
Esme

Rated 4 out of 5 stars

Friendly experienced staff who were…

Friendly experienced staff who were able and willing to answer any questions or queries I had
Nothing was too much trouble

June 16, 2026
Lowe & Sons logo

Reply from Lowe & Sons

Hello Carole,

Thank you for your kind 4 star review. We appreciate your feedback.

We look forward to seeing you again.

Kindest regards,
Esme

Rated 5 out of 5 stars

An extremely positive experience

An extremely positive experience.

I found something online I liked from their shop. I’d never purchased from them before nor previously heard of their company.
I had a few questions I wanted answering including a couple of technical ones. Declan patiently answered the ones he could and is going above and beyond to deal with the others. I feel this is exceptional service and would have no hesitation recommending Lowe and sons.


June 24, 2026
Unprompted review
Lowe & Sons logo

Reply from Lowe & Sons

Good morning,

I'm so pleased to hear that you've been happy with the service so far and that you'd recommend Lowe & Sons - your kind words are very much appreciated!

I'll be sure to be in touch soon with the additional information you've requested but, in the meantime, enjoy wearing your new pieces!

Kind regards,

Declan

Advertisement
Rated 5 out of 5 stars

Edwardian necklace.They took care and made my purchase…

They took care and made my purchase seem very special.as it was a gift they wrapped it up beautifully.

June 16, 2026
Unprompted review
Lowe & Sons logo

Reply from Lowe & Sons

Hello Eirwen,

We are so pleased that you were happy with service given. Thank you for your support and kind five star review.

We hope to see you again soon.

Kindest regards,
Esme

Rated 5 out of 5 stars

The ladies I spoke with were extremely…

The ladies I spoke with were extremely helpful and pleasant . A slight hic-cup with the ring I wished to purchase but the matter was quickly and efficiently resolved.

Super people to deal with

June 5, 2026
Lowe & Sons logo

Reply from Lowe & Sons

Hello Margaret,

It was such a pleasure speaking to you. I hope you are enjoying your new ring!

I look forward to hearing from you again.

Kindest regards,
Esme

Rated 5 out of 5 stars

Great support from your assistant- good…

Great support from your assistant- good knowledge on the specific items I was purchasing.

June 9, 2026
Lowe & Sons logo

Reply from Lowe & Sons

Hello Jeff,

I shall pass your lovely words onto Tina, I hope your necklace and brooch went down a treat!

We hope to see you again soon.

Kindest regards,
Esme

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look