LPA Now Reviews 540

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding approach, making the entire process easy and stress-free. Many people highlight the excellent customer service, noting the detailed explanations, patience, and the smooth, trouble-free user experience, often facilitated by convenient home visits. A few other people also felt that the initial visit from an agent had some errors, but these issues were promptly rectified with a second visit, ensuring everything was completed correctly.

What people talk about most

Staff

Customers consistently report highly positive experiences with the staff. Reviewers frequently praise the... See more

Service

Users describe positive interactions with service. Customers consistently praise the efficiency and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently mention the... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting its ease and efficiency.... See more

Customer communications

Clients share positive opinions on contact, highlighting the ease and professionalism of communication. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Have just used LPA Now in the last few weeks and without a doubt would wholeheartly recommend their services. From the first telephone Call to their office I was struck by their attention to detail... See more

Company replied

Rated 5 out of 5 stars

I required two types of forms for lasting power of Attorney -Finance & Property and Health & Welfare, and contacted LPA Now. The Person that I spoke to went into great detail to explain what was requ... See more

Company replied

Rated 5 out of 5 stars

Wasn't sure at first if legitimate. Soon forgot about that when got to talking with them (and reading reviews). Very good advice given and straight forward procedure. Home visit made with went withou... See more

Company replied

Rated 5 out of 5 stars

It was incredibly simple and easy to do. Michelle was so patient and helpful, and didn't try to sell us anything extra.She just went through the form slowly so that we understood where we all had t... See more

Company replied


Company details

  1. Paralegal Services Provider

Written by the company

LPA Now can help with the completion of your Lasting Power of Attorney paperwork. We are able to visit you at home anywhere in England and Wales, or complete your documents on the phone if you prefer. We provide a complete service from initial enquiry through to registration of your documents with the Office of the Public Guardian. We are proud to provide our clients with a sensitive service at an affordable price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

540 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Efficient service

My initial enquiry had a prompt reply. Caroline was professional, efficient and well-informed. I was kept up to speed with the whole process and the actual appointment was well-conducted and stress free.

February 17, 2026
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Reply from LPA Now

Thank you for your kind review! We’re glad to hear you found the service efficient and that Caroline was able to provide professional and stress-free support throughout the process. We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service, very efficiently dealt with and for a better price than one would get from a solicitor. Once completed the forms were speedily despatched and I had the initial reply from the OPG after only a week and a half (my mother had LPA forms done via a solicitor which took much longer to process).

February 6, 2026
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Reply from LPA Now

Thank you so much for your wonderful review! We’re delighted to hear you found our service efficient, cost-effective, and quicker than expected. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Happy customer

Quick, easy and efficient. Thank you

February 11, 2026
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Reply from LPA Now

Thank you so much for your kind words! We’re delighted to hear you found the process quick, easy, and efficient. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Everything went very smoothly and l…

Everything went very smoothly and l would use them again.

February 12, 2026
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Reply from LPA Now

Thank you so much for your lovely review! We’re delighted everything went smoothly for you and truly appreciate your support.

Rated 5 out of 5 stars

Staff is warm welcome.

Staff is warm welcome.
I have used this company before with my mum. I had no problem . Using again for my Aunty. I had home visit. Phone call conversation with staff is relaxing. They explain everything in details and give examples. They answer all my questions. They make you feel relax. It is so easy to do.
I would definitely recommend them to my friends and family.

February 13, 2026
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Reply from LPA Now

Thank you for your lovely review. We’re so pleased you felt relaxed and supported, and that you’ve trusted us again for your aunty. Your recommendation means so much to us.

Rated 5 out of 5 stars

Very straightforward process

Very straightforward process, would recommend.

February 10, 2026
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Reply from LPA Now

Thank you so much for your kind words! We’re delighted to hear you found the process straightforward and really appreciate your recommendation.

Rated 5 out of 5 stars

I can really recommend this company

I can really recommend this company, Michelle guided me through what I needed to know and talked through options. When the forms arrived they had been marked where we all needed to sign. She made it very simple and straight forward.

February 4, 2026
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Reply from LPA Now

Thank you for your kind review. We’re thrilled Michelle could make the process simple and straightforward, and we appreciate your recommendation.

Rated 5 out of 5 stars

Excellent Customer Service

I required a lasting power of attorney and the LPA Now made the process so simple. Friendly support over the phone from all the team. I would highly recommend their services to anyone.

February 5, 2026
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Reply from LPA Now

Thank you so much for your kind review!
We’re delighted to hear that setting up your Lasting Power of Attorney was simple and that our team’s friendly phone support made a difference. Your recommendation truly means a lot to all of us at LPA Now.

Rated 5 out of 5 stars

Punctual friendly knowledgable

Punctual friendly knowledgable

February 4, 2026
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Reply from LPA Now

Thank you for your lovely review! We’re so pleased you found us punctual, friendly, and knowledgeable. We really appreciate your feedback.

Rated 5 out of 5 stars

I knew nothing about a power or…

I knew nothing about a power or attorney the lady explained everthing at my pace in a way I would understand she was brilliant and so helpful would recommend to anyone to use this company

January 27, 2026
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Reply from LPA Now

Thank you so much for your lovely review. We’re really pleased to hear everything was explained clearly and at your pace. We’ll be sure to pass on your kind words to the team, and we truly appreciate the recommendation.

Rated 5 out of 5 stars

Making life easy

The lady I dealt with was very efficient and helpful and made answering questions very easy. When I had a further question the person who I dealt with was also very helpful.
I would certainly recommend LPANow.

January 26, 2026
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Reply from LPA Now

Thank you so much for your kind review. We’re really pleased to hear our team made the process easy and were helpful throughout. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Very professional,everything was…

Very professional,everything was explained ..Communication was excellent

January 30, 2026
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Reply from LPA Now

Thank you for your kind feedback. We’re pleased to hear everything was clearly explained and that our communication met your expectations.

Rated 5 out of 5 stars

They were so helpful in helping us…

They were so helpful in helping us complete the forms that we were overwhelmed with. They even sent an agent to the Care home on a Sunday so that both my husband and doner could sign the forms, They have sent all the signed forms off to the government to complete. The fee LPA Now charge is worth every penny

January 28, 2026
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Reply from LPA Now

Thank you so much for your kind review. We’re really glad we could support you through what can feel like an overwhelming process, and that our team could make things easier for you. Your feedback truly means a lot to us, and we’re pleased you felt the service was worth it. All the very best from everyone at LPA Now.

Rated 5 out of 5 stars

Top.class service at a great price

Easy to deal with. Fully explained the process from the start to finish. Good communication. The best part of the service was they came to my elderly aunties flat to sign all the paperwork. It would have been a lot harder if they could have done that for her. And it was very inexpensive.

January 20, 2026
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Reply from LPA Now

Thank you for your lovely feedback. We’re so glad you found the service clear, convenient, and good value.

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, given all the information I needed to help me decide on what was needed. Very prompt and professional service

January 20, 2026
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Reply from LPA Now

Thank you for your kind review! We’re so glad we could provide the information you needed and help you make the right decision.

Rated 5 out of 5 stars

The LPA experience at LPA Now

We were very pleased with the assistance given by the staff and it was very easy to arrange the appointment for my relative to meet the solicitor. The long delay before receiving the LPA is caused by the OPG, but we were advised by the OPG that the application (by LPA Now) was 'perfect'.

November 6, 2025
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Reply from LPA Now

Thank you for your kind words! We’re delighted our team made the LPA process smooth for you and your relative. We appreciate your patience with the OPG and are glad we could assist throughout the process.

Rated 1 out of 5 stars

Postal service was dreadful

Postal service was dreadful. My forms and data was sent to the wrong address even though I emphasised that some post code checkers could get this wrong. When I eventually received a copy of the forms they were full of inaccuracies despite the correct information being given. Wrong addresses were entered and names misspelled despite these being spelled out. The corrected forms have now apparently been lost in the post! I was charged £350 for this service and have demanded a refund as I have no faith that these forms would be accepted. Quite honestly they should be paying me for having lost my data. I chose this company because of the good reviews but my experience could not have been any worse.

January 12, 2026
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Reply from LPA Now

We got the address wrong on this one which was particularly galling, as you warned us that this may happen. We apologise and accept our error which we will learn from. This has unfortunately soured the relationship which has not been helped by Royal Mail failing to deliver two sets of replacement documents in good time. You declined the offer of a hand delivered set of documents by our local agent and accepted our offer of a full refund instead.

Rated 5 out of 5 stars

Great experience

I required two types of forms for lasting power of Attorney -Finance & Property and Health & Welfare, and contacted LPA Now. The Person that I spoke to went into great detail to explain what was required, and so I had an excellent experience with this Company. The papers arrived the next day, and I was told to phone if there were any other queries. Everything went to plan and I would highly recommend them.

January 14, 2026
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Reply from LPA Now

Thank you so much for your kind words! We’re thrilled to hear your experience with LPA Now was smooth and helpful. It’s great to know our team could guide you through the process and get your forms to you quickly. We really appreciate your recommendation!

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