LPA Now Reviews 540

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding approach, making the entire process easy and stress-free. Many people highlight the excellent customer service, noting the detailed explanations, patience, and the smooth, trouble-free user experience, often facilitated by convenient home visits. A few other people also felt that the initial visit from an agent had some errors, but these issues were promptly rectified with a second visit, ensuring everything was completed correctly.

What people talk about most

Staff

Customers consistently report highly positive experiences with the staff. Reviewers frequently praise the... See more

Service

Users describe positive interactions with service. Customers consistently praise the efficiency and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently mention the... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting its ease and efficiency.... See more

Customer communications

Clients share positive opinions on contact, highlighting the ease and professionalism of communication. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Have just used LPA Now in the last few weeks and without a doubt would wholeheartly recommend their services. From the first telephone Call to their office I was struck by their attention to detail... See more

Company replied

Rated 5 out of 5 stars

I required two types of forms for lasting power of Attorney -Finance & Property and Health & Welfare, and contacted LPA Now. The Person that I spoke to went into great detail to explain what was requ... See more

Company replied

Rated 5 out of 5 stars

Wasn't sure at first if legitimate. Soon forgot about that when got to talking with them (and reading reviews). Very good advice given and straight forward procedure. Home visit made with went withou... See more

Company replied

Rated 5 out of 5 stars

It was incredibly simple and easy to do. Michelle was so patient and helpful, and didn't try to sell us anything extra.She just went through the form slowly so that we understood where we all had t... See more

Company replied


Company details

  1. Paralegal Services Provider

Written by the company

LPA Now can help with the completion of your Lasting Power of Attorney paperwork. We are able to visit you at home anywhere in England and Wales, or complete your documents on the phone if you prefer. We provide a complete service from initial enquiry through to registration of your documents with the Office of the Public Guardian. We are proud to provide our clients with a sensitive service at an affordable price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

540 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very happy with how we was delt

Was understanding in my and my husband situation and delt with it fast and understanding and came to r home so stressed free

November 18, 2024
LPA Now logo

Reply from LPA Now

Thank you for your kind words! We're glad we could make the process stress-free for you and your husband. Your satisfaction means the world to us.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. Good easy contact and very efficient.

November 19, 2024
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Reply from LPA Now

Thank you for your kind words! We're thrilled you found our team helpful and efficient.

Rated 5 out of 5 stars

Five Star

Extremely friendly and helpful. Totally reliable information.

November 18, 2024
LPA Now logo

Reply from LPA Now

Thank you for your kind words! We're thrilled to hear you found our team friendly, helpful, and reliable.

Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable and quick service

November 11, 2024
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Reply from LPA Now

Thank you for your kind words! We're thrilled you found our service helpful, knowledgeable, and efficient. Your feedback means a lot to us.

Rated 5 out of 5 stars

Happy Chappie.

Happy.
Pleased with advice given to me and the price, Many thanks.

October 25, 2024
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Reply from LPA Now

Thank you. We're thrilled to hear you're pleased with our advice and pricing. Many thanks for your feedback!

Rated 5 out of 5 stars

Great advice & Service by LPA now

Great advice by Michelle and friendly professional and supportive home visit by local representative Chris.
Second time I have used the LPA team and can highly recommend

October 24, 2024
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Reply from LPA Now

Thank you so much for your kind words! We’re thrilled to hear that Michelle’s advice and Chris's support made a difference. It’s always a pleasure assisting you, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Very helpful and explained everything…

Very helpful and explained everything properly to us any questions we had they where only to happy to answer

October 17, 2024
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Reply from LPA Now

Thank you for your kind review. We're thrilled to hear you found our team helpful and thorough.

Rated 5 out of 5 stars

Excellent service from LPA Now

Excellent service from LPA Now from start to finish, or at least upto docs being submitted. It’s another 10-12 weeks before actual docs are processed but this is out of their hands.

I found LPA via a search on the internet. I needed a service where someone could come around the house, and LPA seemed to offer exactly what I required, and the reviews on trustpilot were all positive. I gave them a call on a Thursday, spoke to a lovely lady who took all the details. By the Monday I had a gentleman around the house with all the forms to sign, and by Thursday LPA had all the forms in hand, checked and ready to submit. So all within a week. And best of all, they did not ask for payment until the Thursday once all docs were correct and ready to go.

October 3, 2024
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Reply from LPA Now

Thank you for your wonderful review! We're thrilled to hear you had such a smooth experience with LPA Now, from your first call to getting the documents submitted. It's great to know our home visit service and quick turnaround met your needs. While the final processing time is out of our hands, we’re glad we could assist you up to this point. We truly appreciate your kind words and trust in our service.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, helpful from start to finish. Taken through the whole process and compassionately dealt with my family. Highly recommended.

October 3, 2024
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Reply from LPA Now

Thank you for your kind review! We're glad to hear that you had a positive experience and that our team could support you and your family throughout the process. Your recommendation means a lot to us!

Rated 5 out of 5 stars

A delight to work with!

So pleased I went with LPA Now, the process was so easy and it was a delight to work with them. Everything was so straightforward and they made sure that the paperwork was all in order and submitted correctly.
I would certainly recommend them should you need their services.

September 25, 2024
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Reply from LPA Now

Thank you for your wonderful review! We're thrilled to hear that you found the process easy and enjoyable. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Truly excellent after service

I gave this company a great review when I registered the LPA earlier this year - I feel compelled to add that their follow up service on the phone whenever I have had a follow up query has been utterly professional helpful indeed exemplary! I have recommended their service to many others

September 19, 2024
Unprompted review
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Reply from LPA Now

Thank you for taking the time to leave a second review! We’re incredibly grateful for your continued support and are delighted that our follow-up service has been exemplary for you. Your recommendations mean a lot to us—thank you.

Rated 4 out of 5 stars

Great service

Malcolm made the process so easy to understand and helped us through the process.
It was so convenient having someone come to the house to go through all the forms with us and my dad felt at ease throughout the process.
We experienced some delays with the signing of the forms (with some missing initially) but thankfully the LPA's are going through the systems now.

July 3, 2024
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Reply from LPA Now

Thank you for your kind feedback! We're glad to hear Malcolm made the process easy and comfortable for you and your dad. Apologies for the initial delays with the forms, but we're happy to know the LPAs are progressing smoothly now.

Rated 5 out of 5 stars

Efficient

Efficient, helpful and friendly service

August 9, 2024
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Reply from LPA Now

Thank you for your kind words! We're glad you found our service efficient, helpful, and friendly.

Rated 5 out of 5 stars

Friendly and efficient staff

Friendly and efficient staff. Great service

August 2, 2024
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Reply from LPA Now

Thank you for your kind words! We're delighted to hear you enjoyed our service and found our staff friendly and efficient.

Rated 5 out of 5 stars

Very clear explanation given prompt…

Very clear explanation given prompt response to phone calls and prompt delivery of amended form

July 30, 2024
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Reply from LPA Now

Thank you for your review! We’re delighted to hear you appreciated our clear explanations, quick responses, and prompt delivery. Your feedback means a lot to us.

Rated 5 out of 5 stars

You were extremely helpful

You were extremely helpful, patient and compassionate.

July 30, 2024
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Reply from LPA Now

Thank you for your kind words! We're glad to hear you had a positive experience. Your feedback means a lot to us.

Rated 5 out of 5 stars

Excellent service that I happily recommend

Excellent service that I would happily recommend to anyone seeking to set-up lasting power of attorney. The staff were extremely knowledgeable, polite and helpful, ensuring the process was seamless. Many thanks

July 19, 2024
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Reply from LPA Now

Thank you for your wonderful feedback! We're thrilled to hear you had such a positive experience with our service. Your recommendation means a lot to us. Best regards.

Rated 5 out of 5 stars

Excellent service

Excellent service - quick and professional company, very communicative and prompt with replies. 💯recommend

July 15, 2024
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Reply from LPA Now

Thank you for your kind words! We're thrilled to hear you had an excellent experience with our service. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service. Everything was explained clearly. Professional and friendly staff. Would definitely recommend.

July 9, 2024
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Reply from LPA Now

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with our professional and friendly staff. Your recommendation means a lot to us.

Rated 5 out of 5 stars

A lady came to my home explaining…

A lady came to my home explaining everything. Filled in the forms. Then sent of forms to family and came back so I and 1 son at home could fill his bit it. I was very pleased with my service from them. Just waiting for something back from the public office of gaudian now.

July 10, 2024
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Reply from LPA Now

Thank you for your kind review! We're glad to hear you were pleased with our service. We appreciate your patience as we await a response from the public office of the guardian.

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