Luca Faloni Reviews 1,105

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the fine materials, craftsmanship, and timeless Italian style. Many appreciate the efficient and fast delivery service, often noting the impressive speed even for international shipments. The staff are frequently commended for their friendliness, helpfulness, and professional, attentive service. However, some people were dissatisfied with the product quality, specifically mentioning issues like varying durability, shrinking garments after washing, and unraveling seams. A few other people also felt that the delivery process was clumsy, with some experiencing difficulties locating their packages or receiving items with defects.

What people talk about most

Product

People report positive experiences with product, praising the high quality materials, craftsmanship, and... See more

Quality

Clients share positive opinions on quality, frequently praising the exceptional craftsmanship, high-quality... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery times,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the attentive and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and attentiveness. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luca Faloni is a top notch company with excellent, high quality Italian made clothing and accessories. When a light weight cashmere sweater didn’t fit as I had hoped, I received easy guidance with UPS... See more

Rated 5 out of 5 stars

The quality and value of the pieces are exceptional. Everything feels thoughtfully designed and expertly crafted. The pieces work seamlessly together. Their style is timeless. I also love the look bo... See more

Rated 5 out of 5 stars

The stores are spacious and beautifully laid out. The staff are very friendly but not overbearing. I can shop in peace and they provide advice when needed. They inspire trust and I know I'm getting gr... See more

Rated 5 out of 5 stars

Incredible quality, from the fabric, design and production. The shirts are easily adapted at a taylor which I always do get that perfect fit around the waist and arms. The colors are vibrant and beaut... See more


Company details

  1. Fashion Designer
  2. Men's Clothing Store

Written by the company

Discover Luca Faloni menswear collection, crafted in Italy with the finest materials and a modern fit. Linen Shirts, Linen Trousers, Cotton Piqué. Free Worldwide Shipping & Returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 69% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Great

Great fabric, clean cuts. Smooth delivery and great presentation “unboxing experience”

Liked the biscuits and the newspaper the first time and the candy and the message at the second one.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

great quality

quick shipping, nice unboxing. Shirt (pique) feels luxurious and very comfortable.

cuff holes feels small, first time you need to work a bit on that, BUT it also ensures that they dont easily open which is sometimes an issue on the sleeves.

I think size wise they are a bit lengthy, I am 75kg and 185cm and the medium sized shirt I prefer to tuck in as a bit too long out of the pants - at least to my taste.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

I purchased a cotton-cashmere charcoal…

I purchased a cotton-cashmere charcoal gray shirt and a midnight blue brushed cotton shirt. I normally wear a size large (32/42” waist/chest, 5’10”,175lbs ) in most brands and that seemed to be the right size for me based on LF’s sizing chart. The shirts fit perfectly in the body and arms but were just barely too tight in the shoulders so I exchanged them for XL. The exchange process was very easy and LF even shipped the replacements by next day air.

The shirts themselves are very impressive. The colors are perfect, the craftsmanship is very high, the material is very high quality, and the details are very thoughtful.

These are my first LF purchases and I’m now definitely a fan. I highly recommend these if, like me, you’re looking for high quality clothing says that you care about quality, detail and refinement and you express it quietly, without trying to impress.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

What Luca has done in just 10-11 years…

What Luca has done in just 10-11 years is quite remarkable, to say the least. Exquisite products, welcoming personnel in stores with an ambient which doesn't let you go easily because they are designed with impeccable taste. I live in London so I’m lucky to have such stores at hand. Nevertheless, for those who don't have a Luca Faloni store nearby, no worries. Online experience is high sky. Orders delivered even the next day, in boxes which make one want to keep them, try and you will see. Well done, Luca and all those who make such a treat possible.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Such a premium experience

Such a premium experience. Had a tiny issue after payment customer service on WhatsApp responded in 5 minutes and made sure all was good.
I actually placed my order at 2 pm on Monday and received my order the next day at 10 am, from Italy to Switzerland, and delivery costed 10 bucks and would have been freed if I had one more item.
Unpacking is gorgeous, the Chino was packed into a very nice bag, and quality is outstanding. Strongly recommended.

April 28, 2026
Unprompted review
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Rated 4 out of 5 stars

The experience was great

The experience was great. Welcoming and helpful. I would have liked to see the clothes upstairs though. I think the sellers should have invited me to have a look.

March 28, 2026
Unprompted review
Luca Faloni logo

Reply from Luca Faloni

Dear Ludovic,

Thank you for your review and for sharing your experience with us.

We are delighted to hear that you found your visit welcoming and helpful. Creating a comfortable and attentive boutique experience is always our priority. We also appreciate your feedback regarding the upstairs area. Our team is always happy to guide clients through the boutique and showcase the full collection, and your comment is valuable in helping us ensure this is consistently offered to every visitor.

We hope to welcome you back again soon for a complete Luca Faloni experience.

Kind regards,

Luca Faloni Client Care

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Rated 4 out of 5 stars

Excellent Shopping Experience At Luca Faloni

I felt very well-advised during my visit to Luca Faloni in Zurich. Suzanna was attentive to my needs and proactively brought the correct sizes and matching colors. I never felt pressured to make a purchase at any point. The Prosecco was delicious and it is always a wonderful experience to shop here. Unfortunately, the trousers I purchased turned out to be faulty, which meant I had to visit the store twice to resolve the issue.

April 1, 2026
Unprompted review

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