Luca Faloni Reviews 

1,146
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting superb fabrics, timeless designs, and excellent craftsmanship. Many appreciate the attention to detail in garments and packaging, often finding the fit and styling to be perfect. The service is frequently described as excellent, with welcoming, helpful, and knowledgeable staff, alongside fast and efficient delivery. However, some customers also noted occasional inconsistencies in product quality, with concerns about durability, items changing shape, or cashmere pilling. Others mentioned issues with sizing consistency, finding clothes too small or sleeve lengths disappointing, and colors differing from website images. Additionally, a few customers reported problems with delivery, such as unexpected fees, delays, or difficulties tracking packages, and some found in-store staff less familiar with products.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality, craftsmanship,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of clothing,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the friendly, helpful, and... See more

Staff

People report positive experiences with staff, consistently describing them as very friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love your products. I love how the items are different enough to stand out in a wardrobe but classy enough not to be only suitable for incidental wear. I'm really a fan of yours. On top of that, y... See more

Rated 5 out of 5 stars

Visited the Kings Road store and really enjoyed my experience on the day. The staff were super welcoming and helpful, in advice and trying on different shirts and colours. Bought two lovely shirts b... See more

Rated 5 out of 5 stars

I have purchased two pairs of lightweight chinos now and I am sure I will be back. From the presentation, arriving in a soft dust bag with a note from the LF team, to the feel and quality of the trous... See more

Rated 5 out of 5 stars

Luca Faloni is a top notch company with excellent, high quality Italian made clothing and accessories. When a light weight cashmere sweater didn’t fit as I had hoped, I received easy guidance with UPS... See more


Company details

  1. Fashion Designer
  2. Men's Clothing Store

Written by the company

Discover Luca Faloni menswear collection, crafted in Italy with the finest materials and a modern fit. Linen Shirts, Linen Trousers, Cotton Piqué. Free Worldwide Shipping & Returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,146)

243 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic quality

Purchased three cashmere jumpers from here and would say really worth the money. Fantastic fit and quality. Will be buying again for sure.

May 29, 2026
Unprompted review
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

High quality belt ... and tasty candies

I ordered a belt, and the product was very well manufactured, with high quality materials.
The box was nice, the catalog as well and the note on the card also...
I rarely write reviews but the attention to details was really strong here, with a little attention that made me travel to Italy ... very tasty candies with the order.

It is overall a very good experience, that I will renew as soon as I need it.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Luca Faloni Is A Top Notch Company!

Luca Faloni is a top notch company with excellent, high quality Italian made clothing and accessories. When a light weight cashmere sweater didn’t fit as I had hoped, I received easy guidance with UPS label for the sweater’s return. After its arrival and inspection, a full refund was made. Luca Faloni is truly a customer focused company. Thank you.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Service was as usual spot on from the salesperson remembering I was there a few weeks earlier and asked if I was happy with everything to suggestions on what might work for me after we spoke for a few minutes
They did the alterations and it arrived earlier then promised ! Espresso was good also!!
That have created a loyal customer through their attentiveness and little ‘extra touches’
To make me feel a valued client

May 6, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service, friendly and efficient, and even when I had a problem ( my mistake) it was sorted out quickly and generously.
Quality of fabrics and clothes is exceptional, and I’m sure I will be a regular customer.
Fast dispatch and delivery, with. Excellent packaging.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Their service is great

Their service is great, very quick responses whenever I have a question and they always have a friendly tone and answer all the questions. I like their products as well as the quality is great.

May 15, 2026
Unprompted review
Rated 4 out of 5 stars

Great

Great fabric, clean cuts. Smooth delivery and great presentation “unboxing experience”

Liked the biscuits and the newspaper the first time and the candy and the message at the second one.

May 5, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

great quality

quick shipping, nice unboxing. Shirt (pique) feels luxurious and very comfortable.

cuff holes feels small, first time you need to work a bit on that, BUT it also ensures that they dont easily open which is sometimes an issue on the sleeves.

I think size wise they are a bit lengthy, I am 75kg and 185cm and the medium sized shirt I prefer to tuck in as a bit too long out of the pants - at least to my taste.

May 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look