Luca Faloni Reviews 

1,148
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting superb fabrics, timeless designs, and excellent craftsmanship. Many appreciate the attention to detail in garments and packaging, often finding the fit and styling to be perfect. The service is frequently described as excellent, with welcoming, helpful, and knowledgeable staff, alongside fast and efficient delivery. However, some customers also noted occasional inconsistencies in product quality, with concerns about durability, items changing shape, or cashmere pilling. Others mentioned issues with sizing consistency, finding clothes too small or sleeve lengths disappointing, and colors differing from website images. Additionally, a few customers reported problems with delivery, such as unexpected fees, delays, or difficulties tracking packages, and some found in-store staff less familiar with products.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality, craftsmanship,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of clothing,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the friendly, helpful, and... See more

Staff

People report positive experiences with staff, consistently describing them as very friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love your products. I love how the items are different enough to stand out in a wardrobe but classy enough not to be only suitable for incidental wear. I'm really a fan of yours. On top of that, y... See more

Rated 5 out of 5 stars

Visited the Kings Road store and really enjoyed my experience on the day. The staff were super welcoming and helpful, in advice and trying on different shirts and colours. Bought two lovely shirts b... See more

Rated 5 out of 5 stars

I have purchased two pairs of lightweight chinos now and I am sure I will be back. From the presentation, arriving in a soft dust bag with a note from the LF team, to the feel and quality of the trous... See more

Rated 5 out of 5 stars

Luca Faloni is a top notch company with excellent, high quality Italian made clothing and accessories. When a light weight cashmere sweater didn’t fit as I had hoped, I received easy guidance with UPS... See more


Company details

  1. Fashion Designer
  2. Men's Clothing Store

Written by the company

Discover Luca Faloni menswear collection, crafted in Italy with the finest materials and a modern fit. Linen Shirts, Linen Trousers, Cotton Piqué. Free Worldwide Shipping & Returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,148)

244 reviews in the last 12 months

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Rated 5 out of 5 stars

Good quality

Good quality linen
On time delivery
Very close on line color to real color
Good workman ship
Good details to packaging

March 24, 2026
Unprompted review
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Rated 3 out of 5 stars

Skip

First, let me say that I am a BIG fan of Luca Faloni. I have made several purchases from the company, and it has earned my respect. That is NOT, however, how I feel about my latest purchase of a 2-ply cashmere roll-neck sweater. While it is a nice sweater, it is by no means "special." And there's the rub. Luca Faloni products are quite special. That's what makes the VERY HIGH price point acceptable. But the cashmere sweater which arrived last week simply does not justify the price point. I have purchased cashmere sweaters at Nordstrom and/or Bloomingdales that look and feel the same - at nearly half the price. Saying this gives me no joy. You may compare my two previous surveys to see how well I have praised Luca Faloni in the past. But honest feedback is valuable, and this is offered with complete honesty. Use it as you may.

March 1, 2026
Unprompted review
Luca Faloni logo

Reply from Luca Faloni

Dear Skip,

Thank you for your feedback and continued support over the years, it truly means a great deal to us.

We produce all our knitwear designs using the same cashmere yarn of the highest quality, and crafting the garment in Nothern Italy in partnership with skilled artisans. Please rest assured we have mantained the same quality of yarn across the years and across the collection, and the roll neck is no exception. We would be very happy to assess your recent purchase. If you would like us to look into this further, please send us more details at care@lucafaloni.com.

We truly value your feedback and remain available should you need any further assistance.

Kind regards,

Luca Faloni Customer Care

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Rated 5 out of 5 stars

Fantastic experience in all ways!

Luca Faloni has the most extraordinary quality clothing and superb customer service. That the package arrived from Italy to our small Danish island in just 2 days, was something we had never experienced before. Wow! Thanks!

March 3, 2026
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Rated 5 out of 5 stars

This was my 2nd purchase

This was my 2nd purchase. Everythibg went smoothly and fast. Amazong quality and fit of the cashmere crewneck sweater (2ply). And the linen trousers too!
I'll gladly buy again.
Also a cashmere comb was sent for free!
Thank you Luca Faloni.

February 26, 2026
Unprompted review
Rated 4 out of 5 stars

Customer service and some positive suggestion

The company appreciates customer feedback and incentivise it with moderate discounts for future purchases. Orders are fulfilled swiftly and do no require any follow up by customer. Two suggestions: images on the website could have a higher resolution to be more informative and posting more information to translate european sizes to other markets.

February 16, 2026
Unprompted review
Rated 4 out of 5 stars

Elbow teared up

I have recently ordered a second two-ply cashmere zip-up in order to replace the first one who unfortunately suffered from tear at both elbows.
I really love this knitwear and I wear it very often, e-in every day life and at the office. I guess that this is why it has been teared up at each elbow. If i may, I wish to suggest to add an option for having some kind of reinforcement piece at the elbow.

February 2, 2026
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Rated 2 out of 5 stars

This was my second order from LF

This was my second order from LF. I ordered a second pair of cotton pants, same size different color. The new pants were at least 1 inch shorter and the leg is narrower than the same pant from 6 months earlier, the pants were too small. I've had to send them back, requesting a replacement. I still don't know if the replacement pants will be sized differently than the pants I ordered originally. Currently 1 week after sending via UPS they still have not been delivered to LF in Toronto. LF needs to check the measurements for consistency given the prices they are charging.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent shopping experience

Excellent shopping experience! The clothing products were truly amazing, with great quality and perfect fit. Special thanks to Chris for the outstanding customer service — we spoke on the phone, he immediately understood my issue, and helped me resolve it efficiently. This level of professionalism really makes a difference. I will definitely choose this store again!

February 15, 2026
Unprompted review

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