Luca Faloni Reviews 

1,149
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting superb fabrics, timeless designs, and excellent craftsmanship. Many appreciate the attention to detail in garments and packaging, often finding the fit and styling to be perfect. The service is frequently described as excellent, with welcoming, helpful, and knowledgeable staff, alongside fast and efficient delivery. However, some customers also noted occasional inconsistencies in product quality, with concerns about durability, items changing shape, or cashmere pilling. Others mentioned issues with sizing consistency, finding clothes too small or sleeve lengths disappointing, and colors differing from website images. Additionally, a few customers reported problems with delivery, such as unexpected fees, delays, or difficulties tracking packages, and some found in-store staff less familiar with products.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality, craftsmanship,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of clothing,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the friendly, helpful, and... See more

Staff

People report positive experiences with staff, consistently describing them as very friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love your products. I love how the items are different enough to stand out in a wardrobe but classy enough not to be only suitable for incidental wear. I'm really a fan of yours. On top of that, y... See more

Rated 5 out of 5 stars

Visited the Kings Road store and really enjoyed my experience on the day. The staff were super welcoming and helpful, in advice and trying on different shirts and colours. Bought two lovely shirts b... See more

Rated 5 out of 5 stars

I have purchased two pairs of lightweight chinos now and I am sure I will be back. From the presentation, arriving in a soft dust bag with a note from the LF team, to the feel and quality of the trous... See more

Rated 5 out of 5 stars

Luca Faloni is a top notch company with excellent, high quality Italian made clothing and accessories. When a light weight cashmere sweater didn’t fit as I had hoped, I received easy guidance with UPS... See more


Company details

  1. Fashion Designer
  2. Men's Clothing Store

Written by the company

Discover Luca Faloni menswear collection, crafted in Italy with the finest materials and a modern fit. Linen Shirts, Linen Trousers, Cotton Piqué. Free Worldwide Shipping & Returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,149)

246 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent shopping experience

Excellent shopping experience! The clothing products were truly amazing, with great quality and perfect fit. Special thanks to Chris for the outstanding customer service — we spoke on the phone, he immediately understood my issue, and helped me resolve it efficiently. This level of professionalism really makes a difference. I will definitely choose this store again!

February 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent

Excellent, superb customer service. Wonderful attitude towards refunds n change of mind.

February 12, 2026
Unprompted review
Rated 3 out of 5 stars

Don’t buy! You pay more of taxes.

You never tell in the web page that the users have to pay a huge amount of money even the same as the product.

February 13, 2026
Unprompted review
Luca Faloni logo

Reply from Luca Faloni

Dear Humberto,

Thank you for your feedback and sorry for the inconvenience.

We cover duties and taxes for the vast majority of the countries we ship to (including for instance the United States, UK, Australia, Middle East, and most countries in South East Asia). For these countries orders are delivered with Duties Paid and no extra amounts are charged by local authorities.

However, for a small list of countries, including Mexico where you ordered from, we do not cover duties, and these are determined directly by local customs authorities and are applied upon arrival in the country. You can find more information on the Frequently Asked Question section on our website.

Our Client Services team remains available should you require any clarification prior to placing an order, and feel free to contact us directly at care@lucafaloni.com so we can see how to remedy your situation.

Thank you.

The Luca Faloni Customer Service Team

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Rated 5 out of 5 stars

Elegant and classy

Amazing quality, timeless designs and no logos. Top materials, no polyester and nothing loud - one of the best menswear brands I can think of!

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

I purchased two items online. I had to return one and the process was extremely easy.
I had previously shopped in the Milan store and the experience was superb.
Luca Faloni is fast becoming one of my favourite stores. The fit and fabric are superb

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service — exactly how luxury retail should feel

I had a great experience at Luca Faloni, largely thanks to Lorenzo. From the moment I walked in, he was attentive without being pushy, genuinely knowledgeable about the products, and clearly cared about making sure I found the right pieces rather than just making a sale.

He took the time to walk me through the different fabrics, fits, and styles, and his attention to detail really stood out. The quality of the garments speaks for itself...beautifully made, great materials, and timeless design... but having someone like Lorenzo who understands the brand and knows how to guide you properly makes a big difference to the overall experience.

It felt considered, professional, and personal. Exactly how luxury retail should feel. I’ll definitely be returning.

January 21, 2026
Unprompted review
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Rated 5 out of 5 stars

I happened upon the brand when…

I happened upon the brand when searching for quality winter wear. I have since ordered over 5-10 tops and a few caps. I feel I’ve been searching for this brand for a long time- it’s the quality and fit.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Quality and great customer support (online)

I ordered 4 pieces so far: cardigan, gloves, t-shirt and cashmere jeans. The quality of all these are great, with an exception of gloves - i would rate them 3/5, while other pieces will receive 5/5 - this is due to many flaws on the skin (minor issue, but still), they fit well, but I expected more in terms of outer side quality. Jeans and cardigan are super nice, tshirt is great as well - good fit, just be careful with washing!
The customer support is great and You can count on them!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible quality

Incredible quality, from the fabric, design and production. The shirts are easily adapted at a taylor which I always do get that perfect fit around the waist and arms. The colors are vibrant and beautiful, I’m not buying shirts anywhere else now other than in this store.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Luca Faloni

Luca Faloni, made their product with the finest quality materials and fabrics, range from cashmere to wool, with just right prices. their services are excellent. i bought from them online, and I got the right products with excellent packaging and personalized statements.

January 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Great shop for adult men

It’s a great shop to browse and I love the staff. The garments from Luca Faloni are really nice and comfortable and I couldn’t recommend it more.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great styles & service

Great style, materials and quality. Customer service, including the communication and unboxing experience are top. Recently visited the Zurich store, delightful staff, store well laid out with no sales pressure.

January 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing

Amazing! The best clothes ever. Just as good as Loro Piana. Literally the best clothes. Only issue? They use ups for delivery, I don’t like ups cause of the fees, I’d prefer FedEx. Other than that Luca faloni is perfect.

January 20, 2026
Unprompted review

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